Customer Ratings & Reviews
- Model:
- BB973
- SKU:
- 6362984
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the performance and graphics capabilities of the Gaming Desktop, frequently praising its speed and visual quality. Many also appreciate the build quality and the relatively quiet operation, though some have reported issues with the SSD, RGB lighting, and power supply. Positive feedback on the price and ease of setup were also common.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ssd
OKAY
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good card, but bad motherboard. Would consider building own
No, I would not recommend this to a friend screen freezes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i just recently got this and everytime I play call of duty and it reach 70 in gpu temp, the screen freeze. and the cooling is not good
No, I would not recommend this to a friendGreat until the cooler went out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This computer was great until the cooler went out in less than a year and made me unable to play any game.
No, I would not recommend this to a friendThe most expensive paperweight I own.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This PC is actual hot garbage. Major lagging on EVERYTHING. want to open file explorer. stuttering. Want to play youtube, stuttering. Want to do anything on this machine, stuttering. Its literally doing it while im typing. this entire sentence has not loaded in yet. Im not fixing any typos in that sentence. Literally while I was typing stuttering it just stopped showing anything and that entire last sentence I typed and it just did not show up. My custom built rig I made in 2015 blows this thing out of the water. Will probs be pulling the graphics card out and putting it into my old machine. Thoguth this would make a good upgrade. its made a good paper weight. Dont do it, go to newegg right now and just find a good a solid build guide and make one. Only reason I didnt is because I was moving and I wanted a new computer while I was working on my old one still. Just typing in this review I saw stuttering so insane at least 5 times. Mouse tracking across the screen slowly, Its doing it AGAIN. Everyting after Screen SL is NOT LOADING. ITS ALL THE TIME WITH THIS PAPERWEIGHT.
No, I would not recommend this to a friendBe cautious
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it, it stopped working after about a week. There was an internal issue, got a store credit reimbursement cause it was cheaper than to get it fixed. Cool if its what you can afford, but be cautious of breaks. In store credit from best buy was nice though.
No, I would not recommend this to a friend- Cons mentioned:Power supply
Shutting down after 2 years. Where’s the “power
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it new everything good. Not even 2 years later, the computer constantly shuts off. It’s useless. Google search about issue is saying it’s a common thing with the power supply. Plenty of negative reviews about the problem. Let’s see what this is going to cost now.
No, I would not recommend this to a friend Looks great but wouldn’t boot up for me
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know if it was just this computer but it wouldn’t boot up for me I do not suggest getting this pc
No, I would not recommend this to a friendThe worst computer ever bought
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my son's birthday he loves playing fortnite and streaming. The first the mic ports didn't work. Exchange it the second started crashing about 10 times a day.The only program on the computer was fortnite. Good thing bestbuy let you return it for 15 days. The guy there said they have a lot of problems with this PC. Do not recommend.
No, I would not recommend this to a friendBrand response from iBUYPOWER Product Expert
Posted .Hello,
We apologize that your PCs had so many issues, especially for such a high end system. This is not representative of the quality of production we strive to achieve.
Hot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My nephew absolutely love this product but it gets VERY HOT not sure why or how
I would recommend this to a friendBoots and I get a loading screen for about 5 secs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased this computer a few hours and go and followed the very simple directions to install all the comp. to each slot. I booted the computer the 1st time and everything powered on but I didn't get signal to my monitor. So I powered down the tower and checked the cable connection.(I also purchased a brand new RocketFish Ultra HD 4k HDMI cable and tried my old HDMI and got the same result.) Then tried the 2nd HDMI Slot on my monitor and still no signal. Again the tower powered up and all the lights look like they where working but no signal. I then redid the HDMI one last time to the 1st slot in the monitor and I got a loading screen for about 5 seconds and then I lose signal. My monitor has a warning message when I lose connection/signal. Ive tried booting It a couple more times and it loses signal at the same point each time, about 5 - 7 seconds into the machine trying to boot for my 1st time. Anyone run into this issue at all?
No, I would not recommend this to a friendBrand response from iBUYPOWER Product Expert
Posted .Hello,
We're sorry to hear you're having issues with getting your display to show. First, please make sure that you are plugging in the monitor to the graphics card and not the motherboard. Second, if you have been plugging it in to the motherboard, we recommend trying to plug in a different display to double check, as this could be an issue with the monitor. If none of these options yield any result, please give our tech support a call at 888-618-6040 and they will be able to assist you!
Not worth it because of customer support @ ibuypow
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I only knew how awful their customer support was, I never would have bought. PC locks up at random times and has the chance to restart on its own. Waited on hold for over an hour until I gave up. I say no just because of the POOR customer support. (NONE)
No, I would not recommend this to a friendBrand response from iBUYPOWER Product Expert
Posted .Hello,
We apologize that you were unable to reach our customer support. We have been seeing a lot of traffic in the past few months, so it may take awhile before you are able to get through to our customer support. Thank you for your patience!
Works good, does not last long time
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The CPU watercooler broke in mine after a 14 months of owning it. Watercooler block is fixed in place with locktite, so repair is almost impossible. PC rendered useless without a way of cooling the CPU.
No, I would not recommend this to a friendLiquid Cooler Failed
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purhcased this PC in April of 2020. Had an amazing experience with it, however, my liquid cooler failed in November. Getting Ibuypower to send me a new cooler was easy enough, but it took 3 weeks due to a backup @ Fedex due to the pandemic.
I would recommend this to a friendDisappointed
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice machine but overheating alot when gaming unfortunately.
No, I would not recommend this to a friendJunk iBuypower Gaming desktop.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since I have had the CPU since January 1999. It has been taken in three-time for service by Geek Squad, first the scanner disk and next for monitor disconnect which both time no issue could be found.
No, I would not recommend this to a friendPoor installations
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two RBG lights no working, exchanged, it still had one light no working, usb cannot be inserted，because they are in the wrong spot, and can't start the windows. ibuypower looks good,but poor installations, ibuypower started selling without checking. Bad experiences, Waste time and energy.
No, I would not recommend this to a friendBrand response from iBUYPOWER Product Expert
Posted .Hello,
We're sorry to hear your PC came with so many problems. We perform a quality check on all our systems before they are shipped, but this one clearly was not up to par. We assure you that the vast majority of systems function properly and are made to last.
UNRELIABLE
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.18 months after purchasing, issues with startup, loading, lag, then finally, crashing. Geek Squad says the SSD is failing, total of $250 to fix. Would NOT recommend.
No, I would not recommend this to a friendBuy something else
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the IBUYPOWER Gaming Desktop on 17 August 2020. It is now 3 March 2022, The computer was crashing and running poorly. I took it into Best Buy Geek Squad for service. They reported the cooling system had ruptured at some point and sprayed the interior of the computer with coolant. It will require the replacement of, at least, the motherboard and the graphics card. The manufacturers warranty is only good for one year. Don't buy from IBUYPOWER.
No, I would not recommend this to a friendFurious! WRONG GRAPHICS CARD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just picked up PC, set everything up and loaded GeForce experience, and I happen to see that I received a 2070 Super instead of the advertised 2080 Super. I am beside myself. Don't know if it is Best Buy's fault or iBUYPOWER's. I hope someone can make it right.
No, I would not recommend this to a friendBrand response from iBUYPOWER Product Expert
Posted .Hello,
We're sorry to hear your system came with the wrong graphics card. Please contact our customer support and they will be able to send you a new one.
runs well but aesthetics are messed up!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so i had to order this pc twice. the first time the box was right but the computer that was inside the box was your 1200 dollar model NOT the 1800 dollar model.. so i had to take that back and order another one. when the second arrived, one of the rgb fans is out and the program for controlling the fans rgb, is either corrupted or just out right busted. not sure because of the pandemic i cannot go into the store. if any person sees this it would be awesome if someone could get back to me on this problem and lmk what i can do to remedy my issue. thank you in advance!
I would recommend this to a friendBrand response from iBUYPOWER Product Expert
Posted .Hello,
Sometimes fans will come out of the box not working due to loose connections from shipping. You can contact our tech support at 888-618-6040 with help for getting the fan working again. As for the RGB software, the program does not belong to us, so you would have to contact the software owner which is usually the motherboard manufacturer.