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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 60 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers praise the Y40 311A Gaming Desktop's performance, describing it as powerful and smooth, delivering excellent value for its price. Positive feedback also highlights the impressive graphics capabilities and ease of setup. However, some users experienced issues with RAM performance and high temperatures.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 60 reviews
  • Rated 5 out of 5 stars

    Issues out of the box but worked through them.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok....to start, the listing for this PC on Best Buy states it comes with a 1TB SSD + 1TB HDD. HDD's are trash compared to SSD especially for gaming so I thought for the sale price of $1750 its still a great deal and I'll just upgrade the HDD to an SSD in the near future. Out of the box when I turned on the PC there was a noise which I figured out was a cable getting smacked by the cooling fan. Along with the noise the RGB lights on all the fans were flickering and then stopped lighting up. Cable management was a little bit of a mess and as I tried to adjust it the lights didnt turn back on. If this was a problem down the line I would just open it up and take care of business but being a brand new PC minutes old in my possession I thought to use Geek Squad because I became a Best Buy Total Member. The last thing I checked randomly was storage. In storage I only saw the one SSD, no HDD. I went into disk management to see if it just needed to be "enabled" or whatever but no other drive was connected. Ok so I made an appointment to drop off the PC at Best Buy Geek Squad the next day. They first advised to just exchange it but I waited 2 weeks for the PC and the exchange would be another week and a half with no gaurantee it wouldnt have its own problems. I asked them to please troubleshoot it and if it was messed up I would then proceed with an exchange. Theyre busy but as promised on the third day I got the call and the guy Dave, who was great, explained he took care of the cable management, connected the lights up properly and installed the program to manage the rgb light patterns. He then explained that there was no HDD and there wouldn't even be a place on the motherboard to comnect it without a "carrier" or something. I then went in to pick up the PC and showed him the purchase order that shows its listed with a 1tb SSD and 1tb hdd. He acknowledged that it was missing but I would have to go through ibuypower to get that missing part. Since he fixed the real issues and I had 60 days to return the pc I decided to just take it. He offered to install an upgraded SSD at no cost , just the price of the drive. As it was on sale I purchased an upgraded samsung ssd and he installed within minutes and got it connected in the disk management. I was happy, pc performs amazingly. Now the ibuypower side. I started a chat with ibuypower customer support the next day, after explaining everything the technician told me the model I purchased does not come with a HDD. I sent him a screenshot of my online order invoice with the best buy product description and he stated it was incorrect and I should've recieved that pc with (2) 1TB SSD. Mine only came with one and I was transferred to customer service. I was asked to submit pictures of motherboard and drives installed and sales invoice and they approved to have the missing drive mailed to me. So I still have to receive it but they are making things right. Icing on the cake, price of the pc dropped lower and best buy price matched it with the price match protection and I already got a redund of the difference. PC runs amazing, so far no issues but if anything comes up and I'm over it I have the 60 days to return the PC (obviously I'll uninstall the upgraded ssd). So with some patience everything so far worked out. Everyone worked to make things right which I appreciate. Thanks for reading my book.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Build

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the Y40 set up about 4 months ago. I really like this build. The external features and the set up on the inside look amazing. Very organized and a lot of room for upgrades. I love the build combination of the 4070Ti Graphis and the memory as it provides great gaming and work experience. It seems well built for the most part. But right out of the box I noticed issues with a few visible cables not very well attached to the mother board. I had to push those in and make sure they were secured. I have no idea how the pins would be if there are any damages on them. Also, after 2 months it started to randomly restart and freeze in the middle of my work. Geek squad at Best Buy check it out and after a few windows updates it seems to be running great again. Overall, it's a good build but with some minor quality issues.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Well Built, Packaged professionally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well built and packaged extremely well. Foam inserted into the case keeping all the components secure while being shipped. It does have a random brand for memory but othet than that, everything else is name brand. Came with 2 individual 1tb nvme drives which is awesome because it was only suppose to come with one and a crappy hdd drive. Temps only spike to 65c when gaming. Plays tarkov on high settings with no issues on streets. Plays Ark with no issues on high settings. 60+fps on both.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Pleasantly surprised!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first computer system I have store bought as I normally build. My wife talked me into buying it. To be honest, parting out a rig in today's terms means taking out a small loan, so I'm grateful she talked me into it. It is great so far. I love the speed and HDR graphics I can run now. BG3's colors just pop. There are a few things I would change if I were to build this. One would be to have Windows 11 Pro installed over Home, but I can do that easily enough. The other would be to have the power button on the top. I have it sitting on a shelf below my desk and I have to squat to turn it on. This of course is on me, but it would be nice if it were on top. It came with packing materials supporting the GPU. Also, it came with two 1TB nvme ssd drives, which I'm extremely grateful for. I'm not sure why it is listed with a sata mechanical drive along with 1 nvme ssd. Other than a few small things, I'm very happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Great Value for Great Performance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value, runs everything great. Nothing was broken in transit and none of the ports have any issues. Case is very nice. It's a gaming powerhouse.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Great PC

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic PC! It's my first PC but it is a monster. Great graphics, fast and smooth. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great PC 5/5

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great PC, fast, plenty of storage. I don't have any issues running any of my games. 5/5

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Amazing PC

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very very happy with this gaming pc is my 1st pc of this brand no complaints at all I can play games up to 240fps at 1440p is insane even at 4k close to 120 or more depends of the games and settings I had a alíen ware r16 with gpu 4060ti and is not as good like this one obviously so that’s why I prefer this one over 4060ti Gpu and all the rgb light are amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good pc

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome pc for the price. I was hesitant to buy a prebuilt, but glad I went with this one. At the time of buying, you could not build a PC with this graphics card and amount of storage for this price. Great value. I've had no issues thus far.

    I would recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 2 out of 5 stars

    Cpu temps problem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While running fortnite my cpu temperatures were reaching north of 90 degrees celcius which sucks because this is my first gaming pc. Note when buying this pc you must buy and install a new cpu cooler which defeats the purpose of being a prebuilt pc

    I would recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 2 out of 5 stars

    Are these CPU temperatures normal?

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Idle temperatures while CPU usage is under 10% is ~60c and while playing cyberpunk it reaches 97c!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Caution

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine arrived inoperable. The packing installed in the machine was stuffed in so tight that it had bent & disconnected to 'leads'. Luckily my 'techno-son' repaired it & got it working after 4 hours. I contacted Best Buy to no avail on any compensation. I would not purchase this brand again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    2 SSD

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performance: This PC leaves my old one far behind with its insane speed and performance. Whether I'm loading up games, streaming content, or multitasking, the difference is like night and day. I can max out my game settings and still maintain high FPS. Setting up: Setting up the iBUYPOWER PC was a breeze—it was plug and play. The only hiccup I encountered was a few random restarts. Bonus: Advertised with one SSD and one HDD, I received two SSD drives not sure what happened there.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Very Happy So Far!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy so far! Very easy setup. Have been running BG3 and Alan Wake 2 in ultra settings. As one other reviewer noted, the description is wrong. It actually comes with TWO 1 TB SSDs, not 1 SSD and 1 HDD. I have had no issues with overheating or drivers not installed like some other reviews. Just verify you have everything once you get it since some have said they were missing pieces. Getting this for $1600 was a steal imo. Keyboard is solid, have used my own gaming mouse so can't comment on the mouse.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer is amazing fast and quiet. Runs everything very smoothly. Been the best purchase for a prebuilt PC. Would recommend it to anyone looking for a prebuilt PC

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent build quality without bloatware

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Normally I am passionately a DIY and do my own builds but found a fantastic deal through BestBuy on an iBUYPOWER - Y40 311A that was marked well below what it would cost me to build. Upon first inspection it was absolutely built with care, well packaged, and came without any BLOAT which I appreciate so much. Stress tested it and performed in the 90% without any OC's or shenanigans. I'm sure due to volume they may have some slip through the cracks, but I can say with no misgivings that this was an exceptional experience. It really feels like they care, and that shows through.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Loved it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price, the specs, it’s perfect, it’s a really strong machine for 2k 1440p !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great PC

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately one of the memory slots on my mother board was messed up so i had to get a replacement but this pc is great. I can run most games on max settings with 120+ fps and its great for streaming as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent computer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Decent Specs For The Price Nice Big Tower For Future Upgrades Comes With an ASUS Motherboard Great Case Ventilation. Cons: Mine Came Without Windows Activated and The Key They Provided Was Already Used So I Had To Buy Windows The Video Card Was Not Hooked Up When I Received It Windows Constantly Crashing Until I Rolled Back All The Updates Not The Best WiFi Card. I Got Mine On Sale For $1500, I Wouldn’t Pay More Than That For It and Don’t By It If You Can’t Troubleshoot Some Issues Out Of The Box.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good parts and quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I am satisfied with the purchase and the customer service. Equipment with good parts and quality. PC came with an internal cable disconnected, but despite that I found it very well assembled and packaged. I had to install some drivers to get everything working perfectly.

    I would recommend this to a friend
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