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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 903 reviews

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89%
would recommend
to a friend

Customers are saying

Customers regard the In-Store Setup and Advice by Geek Squad® positively for its helpful and knowledgeable staff who provide easy setups. However, a few customers have expressed concerns about poor service and have questioned the necessity of the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 903 reviews
  • Rated 4 out of 5 stars

    They do okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its tough to be able to get time with most of the Geek Squad but they try hard to help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love to know that if I needed any help or have any questions I have them to help me out and it's free.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    If not tech savy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If not tech savy, this is a great product that comes free with the purchase of some tech.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful customer service. Geek squad always does a wonderful job of explaining features of new tech.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geekers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ehh what can i say, they didn't do anything for me but glad too know that they're there if I need them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Geek Squad team, they are always quick to help and finish any needs I have with my electronics!

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The in store setup couldn't have made this easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and knowledgeable in their field. Can never go wrong with the geek squad supporting you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expert Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek was very helpful and patient. He informed me in great detail on how to use my Apple Watch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy set up in the store!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy member of the Geek Squad was able to set up my watch for me with very little wait time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The answered every question that I had and showed me how everything works I love Best Buy geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good attention, not to much time waiting and the best option if you have a Store near to your home.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product for any item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy alot of products for personal and business use, this gives me added protection

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product and it was free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While i had tech glitch with my ipad. I brought it geek squad and they were helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    people helped to set up my ear pods. excellent service and very helpful in answering the questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Useful for a newbie!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helped a lot! Very easy and pleasant experience. Got my apple watch setup in store without hassle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad staff are very knowledgeable and got the answers I needed quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very helpful, friendly and knowledgeable about my new product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Free Antivirus protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having free antivirus protection is great, and is great too habe the assistance from geek squad!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    merchandise pick up for online order is decent. customer service rep is friendly.

    I would recommend this to a friend
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