Customer Ratings & Reviews
- Model:
- NS-RTM10SS2
- SKU:
- 6449413
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the size, quiet operation, affordability, energy efficiency, and extra storage space of the 10 Cu. Ft. Top-Freezer Refrigerator. They appreciate that it is perfect for small spaces, such as garages, basements, and offices. While some customers have concerns about the freezer not staying cold enough and cooling issues, overall, customers are pleased with the refrigerator's performance and design.
This summary was generated by AI based on customer reviews.
Freezer stopped cooling
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in August 2022, the freezer stopped working properly in January 2024. Buy at your own risk.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RhondaC,
Thanks for taking the time and effort to leave a review about our Insignia™ - 10 Cu. Ft. Top-Freezer Refrigerator with Reversible Door - White (NS-RTM10WH2). We're very sorry to read that the product is no longer working. We are continuously working on improving our products and their designs, and if you have any more questions or concerns, please use the link below to reach us. Click Service and Support to contact us and get help with your product.
Shai | Insignia Support
https://www.bestbuy.com/insignia
Don't recommend for long term use.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great little refrigerator until it went out completely one month after the one year warranty expired. If you need this for long term I would not recommend it. It would cost almost as much to repair as the purchase cost. I will never buy another Best Buy product again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm truly sorry to hear about your experience with our Insignia™ 10 Cu. Ft. Top-Freezer Refrigerator. It's very disappointing that it stopped working shortly after the warranty expired. We understand how frustrating and inconvenient this must be, especially when considering repair costs.
Your feedback is important to us, and we'll use it to improve our products and services. Please reach out to our customer support team so we can assist you further and explore possible solutions.
Thank you for sharing your experience with us.
TRASH
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY!!! THIS IS TRASH!! I purchased this refrigerator in December 2023 as a second fridge for my garage. It is now July 2024 and it is no longer working. It won't cool and I am furious!! A total rip off!! DO NOT BUY!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback, Missy. We're very sorry to hear your refrigerator stopped working after just a few months. That’s not the experience we want for our customers, and your comments are being shared with our product team to help improve reliability. Tine | Insignia Support
Slow cold
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.gets cold too slow, not fast enough and makes noise
No, I would not recommend this to a friendNot worth
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not good product, cooling was as issue. I have throw food multiple times.
No, I would not recommend this to a friendFinally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once I got to an actual store the manager was very helpful but your online service sucks and I will never order anything online from Bestbuy again !!!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback regarding your experience with our online service. We're glad to hear that our store manager was able to assist you effectively, but we sincerely apologize for any frustration you encountered while ordering online. Your comments are important to us, and we'll use them to work on improving our online services in the future. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-10-cu-ft-top-freezer-refrigerator-with-reversible-door-and-energy-star-certification-stainless-steel-look/6449413.p?skuId=6449413
Does not work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer and fridge completely failed shortly after the return window closed (45 days). Lost all of the groceries in the fridge/freezer which was probably close to the cost of the fridge, also made a very large mess. I would go with a different option.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 10 Cu. Ft. Top-Freezer Refrigerator. I'm very sorry to hear that it failed shortly after the return window closed, causing you to lose your groceries and deal with a large mess. We understand how frustrating and costly this can be and appreciate your feedback.
Your comments are important to us, and we'll use them to improve our products. I recommend reaching out to our customer support team for assistance with troubleshooting or exploring warranty options to address this issue.
If you have any further questions or need additional help, please don't hesitate to contact us. We're here to support you.
Up & Down and Up & Down and............
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for about 6 weeks.Using in the garage on an inside wall with temps from 50 to 75 or so. Apparently too wide a range to handle as freezer temps vary from -10 to +20 and fridge from 28 to 45. I continue to try to adjust setting in hope it will settle to reasonable range. If this does not correct soon, I may have to return it.
No, I would not recommend this to a friendStopped working
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just 2 weeks and freezer stopped working. It spoiled all the food there. Anyway, returning this item.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, Binod, for sharing your experience with the Insignia™ 10 Cu. Ft. Top-Freezer Refrigerator. We appreciate your detailed feedback and understand the importance of having a reliable appliance. Your insights are valuable to us as we strive to improve our products. We hope you find a solution that better meets your needs in the future. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-10-cu-ft-top-freezer-refrigerator-with-reversible-door-and-energy-star-certification-white/6449409.p?skuId=6449409
Don’t do it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. Stopped cooling after a couple of months use. My food would go bad often
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the inconvenience you've experienced with your refrigerator. This is certainly not the standard of quality we aim to deliver to our customers.
Issues like cooling problems are crucial, especially when it comes to preserving food. Please contact our customer support team immediately to discuss your situation and explore available options for resolving this issue. Your satisfaction is important to us, and we're committed to ensuring you have a reliable appliance that meets your needs.
Thank you for bringing this to our attention. We appreciate your patience and understanding as we work to address this matter promptly. Keith | Insignia Support https://www.bestbuy.com/site/insignia-10-cu-ft-top-freezer-refrigerator-with-reversible-door-and-energy-star-certification-stainless-steel-look/6449413.p?skuId=6449413
Broke after 2 months.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer failed after 2 months and Bestbuy said I had to bring it in for service. I don't own a moving truck to bring in a 5' tall refrigerator freezer. I paid for delivery because I had no way to move it. DO NOT BUY.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thanks for your feedback, DavidG. We're truly sorry to hear that your Insignia™ refrigerator failed after only two months and that you're experiencing difficulties with the service process. That's incredibly frustrating, especially considering the delivery situation.
We understand your disappointment. Please contact our Insignia customer support team (877-467-4289), and they will help explore the options available to resolve this issue for you. We want to make this right. - Mae | Insignia Support
DONT BUY THIS REFRIGERATOR LAST 6 MONTHS
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator only lasted 6 months. And got it replaced and now 6 months later another refrigerator is bad. Insignia or Best Buy won’t stand behind it because we didn’t buy a plan. Never ever buy Insignia again. No good customer service. Two refrigerator have gone bad in a year.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Tammy,
Thank you for the feedback. We do apologize if the quality of the product did not meet your expectation and for what happened. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Insignia Support,
Renee
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285.
Awful Product and Awful Customer Service
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer stopped working after 6 months and Best Buy said that I have to bring the refrigerator to the store because I don't qualify for an in-home assessment. What a joke. I will not buy another thing at Best Buy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback. I'm truly sorry to hear about the issues you've experienced with your Insignia refrigerator and the frustration it has caused you. It's important to us that you have a reliable product and a positive experience with our customer service.
While I understand that dealing with a malfunctioning appliance can be inconvenient, I want to assure you that we are committed to resolving issues for our customers. If your freezer has stopped working, please reach out to our dedicated support team directly at 1-877-467-4289 or through our email. We can assist you in troubleshooting the problem and exploring warranty options that may be available.
Your feedback is invaluable, and we take it seriously as we strive to improve our products and services. Thank you again for your comments, and we hope to assist you further.
Not the Best Buy!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this refrigerator until the freezer quit working after only six months!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 10 Cu. Ft. Top-Freezer Refrigerator. We appreciate your feedback and are committed to improving our products. Your insights are valuable to us, and we will take them into consideration to enhance the quality and reliability of our refrigerators. If you have any further comments or suggestions, please feel free to let us know. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-10-cu-ft-top-freezer-refrigerator-with-reversible-door-and-energy-star-certification-stainless-steel-look/6449413.p?skuId=6449413
Never there, 8/25
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't at there store 8/25, we never went. They should check video
No, I would not recommend this to a friendOverall good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For this price, it’s not a bad choose, beside it’s a little bit small
I would recommend this to a friendDoor doesn't stay closed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this as an extra garage fridge but its awful, the door pops open all the time so we'll come out to the garage to the fridge door open and everything sweating. means its only useful for drinks that won't spoil, can't use it for extra food now, makes it pointless
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi NicoleP,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
Not the best choice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t cool. Returned it. Best Buy return policy was excellent.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 10 Cu. Ft. Top-Freezer Refrigerator. I'm sorry to hear that the appliance did not meet your expectations and that you encountered cooling issue. If you have any further questions or need assistance in selecting a different product, please feel free to reach out. We're here to help. -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Don't buy only good for 4 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I can put a negative review I would. I only had this product (refrigerator for 4 months and the refrigerator freezer doesn't freeze. Don't buy it. $401.00 gone down the drain. I'm disappointed & angry about it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 10 Cu. Ft. Top-Freezer Refrigerator with Reversible Door! We know how frustrating is that your unit freezer not freezing anymore. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Stay away from this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk freezer doesn’t work properly not recommended. It’s cheep fir a reason
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 10 Cu. Ft. Top-Freezer Refrigerator with Reversible Door! We know how frustrating is that your unit isn't properly working. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285