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Customer Ratings & Reviews

Your price for this item is $499.99
The comparable value price is $849.99

Customer reviews

Rating 4.7 out of 5 stars with 4267 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers value the convertible feature of the freezer as it can be used as a refrigerator or freezer as per their needs. They appreciate its spaciousness and perfect size, which makes it suitable for various storage requirements. The temperature control and easy setup are also praised for their convenience and effectiveness. However, some customers have concerns about the glass shelves, short lifespan, noise, and instances of the freezer stopping work.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 4,267 reviews
  • Rated 5 out of 5 stars

    Freeze it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great freezer with plenty of space for what I need and love the fact that it has a light on the inside, I would recommend you purchasing this product, great quality and value for the money!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent appliance at a great price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Delivery was performed without installation, but the few items needed to complete the install were very easy. The unit is currently being used as a freezer and the set-up was also easy. We can now take advantage of any frozen food sales and we finally have room to store our holiday meal turkeys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality and value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size, the freezer stays extremely cold. I had it first set to -3 degrees but it was too powerful so I brought it up to 0 and everything is perfectly frozen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So nice I bought it twice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this freezer to use for my home bakery and it's been perfect, I even bought a second one to use in fridge mode. Its quiet, spacious, and delivery was super easy both times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Freezer/Refrigerator Upright

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 3 young men that brought our replacement Freezer were very professional and gave us great service. And very knowledgeable of our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    13.8 Upright Insignia Freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezer works great and seals well. No complaints!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Insignia freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason I gave it four stars instead of 5 is because of the cosmetic damage. I was stoked about buying a freezer, but it must’ve gotten damaged during transport. It was originally set to freezer mode (0 degrees Fahrenheit), and I turned it to refrigerator mode (41 degrees Fahrenheit). Settings seem to work great but this is only day 2 of having it. I’m hoping I can work with customer service and they’ll honor it, but I know how limited freezers are right now. P.s. I haven’t installed the door handle for I’m hoping they work with me as far as (possibly) getting a new unit shipped out.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Should have gotten this years ago!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our upright freezer. It’s so much easier to organize and access than our chest freezer used to be. Each shelf is designated for a different type of food. The light really improves visibility, and the bottom storage drawer helps organize bags of frozen goodies. Our only complaint is with how hard it is to open the door. But, I guess this helps improve the seal and increase energy efficiency.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      We're thrilled to hear you're loving your upright freezer! It's fantastic that it's made organization and access so much easier for you. We appreciate your feedback about the door being difficult to open, and you're right, that does contribute to a better seal and energy efficiency. Thank you for sharing your experience! - Carl | Insignia Products BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Love this fridge/freezer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far we’re very pleased with the Insignia freezer. It works as described; we’re using it as a freezer. It’s larger in the inside than we thought, and we love having the drawer and sections on the door. You literally plug it in, wait half an hour...and your freezer is ready to go. Due to the pandemic, we’ve been stocking up on food and meals, and have made, vacuum-packed, and frozen meals for my daughter and her hubby, who just had a baby. So in addition to our back up stock, there are about 21 dinners stored in the freezer. I froze all the dinners flat, and then stacked them sideways in a file folder holder; worked great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BoseLaw

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a convertible freezer and it works perfectly in both modes. It is quite and perfect in my garage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used one of these before and now have one of my own! Great value for a freezer of this size, and it keeps everything plenty cold. No complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upright self defrost freezer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like my upright freezer and placed it in the basement. Had a little trouble figuring out which outlet should be used so it would be backed up by my Generac. Had three service calls to figure it out — Two from Best Buy& did not know which outlet to use and also had me use an extension cord and one from Current electric. It’s now in the correct outlet and will be backed up by Generac.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your experience with us! We're glad to hear that you like your upright freezer and that it's now properly set up with your Generac backup. We apologize for the initial confusion with the outlet and appreciate your patience through the service calls. It's great to know that everything is working smoothly now. If you have any further questions or need assistance, feel free to reach out to our hotline at 1-877-467-4289.

      - Carl | Insignia Products BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    A great little Freezer/Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great little Freezer/Fridge. We had an issue with our main fridge in the house and we bought this to store our Frozen foods. It has plenty of shelf space and is very quiet. We are thinking of buying another to use as a fridge only and replace our KitchenAide garage refrigerator altogether. The only thing I would change is to make the door hinges reversible.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi!

      We are thrilled to read your kind comments and feedback regarding this freezer. We appreciate you letting us know what you like or dislike about this model, since it will help us know what can we add in the future. In the meantime, please know that we are here for you in case you have any question.

      Viridiana E. Insignia Support https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Great little freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! My other freezer was over 30 years old and still working, but I’m sure on borrowed time. This is spacious and has a light so things don’t get lost in the back. No more defrosting and if needed it can be used as a refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great convertible freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small but mighty. Loving our new freezer. The upright design is definitely the way to go. Shelves are spaced just the right amount to store larger items or stack smaller. The door shelves are deep enough to store and organize loose items. For longevity I freeze almost all my baking items and the bottoms drawer is perfect for that. With the current quarantine situation I’m also storing items for my elderly neighbors so it’s at full capacity yet I can still see and reach everything easily. I couldn’t be happier!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new Cold Hearted Kitchen Friend!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was prompt and efficient. The freezer is a nice size and will easily hold the TG turkey and the Christmas tamales! And the abundance of cherries for future pies!Given the fluctuating grocery prices the new freezer will pay for itself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my freezer fridge. Used it during Thanksgiving as a fridge and now using it as a freezer. Best Buy had the best prices with the options i was looking for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for small spaces

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size! It holds so much, but doesn’t take up a lot of space!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Save yourself frustration & purchase insurance!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, I feel awful. I have a freezer full of spoiled food. This freezer only lasted me since Jan 2022. I didn't consider buying any insurance or anything thinking it would at the least cover us for several years before giving out. Now I suffer the consequences of thinking that something new would last me a good while. Only thing I can suggest is make sure to buy some insurance because obviously buying new stuff does not mean anything.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Freezer Perfect size

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great freezer! Perfect size, not too big not to small. Set up in our garage in Florida so we can bulk shop for meats and freezer can go down to -13 degrees so it’s great for Ice cream!! Looks awesome in Stainless Steel, Very happy so far.

    I would recommend this to a friend
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