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Customer Ratings & Reviews

Your price for this item is $499.99
The comparable value price is $849.99

Customer reviews

Rating 4.7 out of 5 stars with 4159 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers value the convertible feature of the freezer as it can be used as a refrigerator or freezer as per their needs. They appreciate its spaciousness and perfect size, which makes it suitable for various storage requirements. The temperature control and easy setup are also praised for their convenience and effectiveness. However, some customers have concerns about the glass shelves, short lifespan, noise, and instances of the freezer stopping work.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 4,159 reviews
  • Pros mentioned:
    Perfect size

    Rated 5 out of 5 stars

    Needed a replacement deep freezer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy! Fits perfectly, and not too bulky like some older deep freezers. The inside stores more food than initially thought it would, and shelves are deep! My wife loves it, especially because it can be used as a freezer or refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our deep freezer chest went out while we went camping, searched for a new one and found this one, it’s so much better than the chest freezer, you don’t have to dig thru everything. Pretty good in size also

    I would recommend this to a friend
  • Pros mentioned:
    Convertible

    Rated 5 out of 5 stars

    Love my Insignia Best Buy freezer purchase.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great convertible freezer/refrigerator. I actually did not realize it until after it was delivered. Fits perfectly in my garage and looks fantastic. Working great as well. It also let me know when the door was left open Inadvertently. The sales person that assisted me was awesome as well. Love it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Freeze it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great freezer with plenty of space for what I need and love the fact that it has a light on the inside, I would recommend you purchasing this product, great quality and value for the money!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Insignia freezer 13.8 great Best Buy appliance

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought Insignia 1.5 years ago. Installation perfect. Set at 10°. Freezes rock solid.Lighting great. Alarms if left open. LED lights are great. Illuminates all the time to show power is on. Garage ready to freezing temperature. Be careful as bottom shelf is glass. Like the drawer on the bottom. I use the rubber shelving material between all my frozen products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this freezer! Great delivery team!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd Insignia freezer and I am completely in love. We bought this one because our other smaller one died (or so we thought). There was actually a problem with our outlet and our original 6 year old Insignia still lives! We opted to keep it because we were going to get a bigger one eventually anyway. The design is very good. The shelves are very substantial and I do not see any bowing even with a large weight capacity. We put in a freezer thermometer to alert if there is an issue and keep track of the temperature. It really does keep it at the set temperature. You can see it slightly change in temperature when stocking it just by 3 or 4 degrees. My only dislike is how hard I have to pull to open the door but its definitely secure. The delivery team was amazing too. They followed instructions perfectly, as we have a special needs dog who is terrified of delivery drivers. They also were the ones to figure out that there was a problem with the outlet and unloaded my old fridge since it still worked. I don't always have positive experiences at Best Buy, so I was very pleasantly surprised by this experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality and value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size, the freezer stays extremely cold. I had it first set to -3 degrees but it was too powerful so I brought it up to 0 and everything is perfectly frozen

    I would recommend this to a friend
  • Pros mentioned:
    Convertible

    Rated 5 out of 5 stars

    Excellent Little Freezer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had this freezer for a couple of weeks but so far, it is performing nicely. We have it in the garage and then experienced record heat and it didn't miss a beat. I like that we could convert it into a refrigerator if need be but for now, it's doing a great job as a freezer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So nice I bought it twice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this freezer to use for my home bakery and it's been perfect, I even bought a second one to use in fridge mode. Its quiet, spacious, and delivery was super easy both times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BoseLaw

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a convertible freezer and it works perfectly in both modes. It is quite and perfect in my garage.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Surprisingly light with pleanty of space

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to store a half side of beef, now its currently full of frozen dog food. It has pleanty of space, very light i could have gotten down my bulkhead by myself but with free delivery all i had to do was level it in my basement which took 5 minutes and it was deady to go.

    I would recommend this to a friend
  • Pros mentioned:
    Convertible

    Rated 5 out of 5 stars

    Beef and Beer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've got 2 of them, love the conversion. These are narrow enough to fit 2 where 1 conventional chest freezer was. We keep lots of beef but can use for beer after 1 is empty. :)

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Freezer of refrigeraot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed more freezer space. This fit the our requirements in every way. Adjustable temps. Glass shelves (not wire). Plenty of room and, if you need more refrigerator space you can lower the temp to you liking and use it as a refrigerator!

    I would recommend this to a friend
  • Pros mentioned:
    Convertible

    Rated 5 out of 5 stars

    Perfect for Family of 5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Went from chest to this and don't regret it. Love the size of the bottom drawer have about 30lbs of chicken in it. The side door slots are grear for ice creams veggies. Love that it can convert to fridge if we ever need it to do that. Door alarm as well

    I would recommend this to a friend
  • Pros mentioned:
    Convertible, Spacious

    Rated 5 out of 5 stars

    Freezer review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product!!! A lot of room inside and if I want to make it a refrigerator it has an option for conversion

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used one of these before and now have one of my own! Great value for a freezer of this size, and it keeps everything plenty cold. No complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Perfect size

    Rated 5 out of 5 stars

    Nice!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. Large enough to store a quarter beef and half hog and still have more room leftover. Quiet operation and doesn’t take up a lot of room. Very nice looking as well.

    I would recommend this to a friend
  • Pros mentioned:
    Perfect size

    Rated 5 out of 5 stars

    Great freezer needs thermometer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great as a freezer, only downside is the digital screen on the outside is just to set the temp, it doesn’t give a reading of actual temp inside; had to buy a thermometer. Much larger than I thought it’d be, works well for all my venison, can hold multiple deer

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Perfect for my needs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a freezer to keep in my unheated garage. This one filled the bill with excellent freezing performance and reasonable price. As always, service and support from Best Buy was an added asset.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Should have gotten this years ago!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our upright freezer. It’s so much easier to organize and access than our chest freezer used to be. Each shelf is designated for a different type of food. The light really improves visibility, and the bottom storage drawer helps organize bags of frozen goodies. Our only complaint is with how hard it is to open the door. But, I guess this helps improve the seal and increase energy efficiency.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      We're thrilled to hear you're loving your upright freezer! It's fantastic that it's made organization and access so much easier for you. We appreciate your feedback about the door being difficult to open, and you're right, that does contribute to a better seal and energy efficiency. Thank you for sharing your experience! - Carl | Insignia Products BBY-ExBrand_Insignia

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