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Customer reviews

Rating 4.3 out of 5 stars with 4679 reviews

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  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.3 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 4,679 reviews
  • Rated 3 out of 5 stars

    Cheap fridge, my was damaged

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good fridge for the money. Fridge was one inch taller then listed. Made it fit. Item contained a scratch/dent and a green mark on the corner. 2 hours away from the closest store, so we lived with it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad buy!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered product March 2021, the seal on the freezer is faulty. When the refrigerator door is closed the freezer door pops open. It’s terrible, if we go into the refrigerator we have to shut make sure we shut both doors or else the freezer door is left open and the food starts to defrost. This was not a good buy for my family!

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Nicole!

      Thank you for writing a review about our 18.1 Cu. Ft. Top-Freezer Refrigerator! We know how disheartening is that the freezer's door is not properly sealing. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.

      -Angelica G. | Insignia Support.
      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes I like it. Thanks Jesus Love You God Bless You

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Tolerable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the size and it’s a good price but after reverse the door, freezer door cannot close properly, even the rubber didn’t get attach. Some rubbers are dirty, I don’t know if it’s from installer from Best Buy the way they touch and handle the installation. Only good for garage. I attached the pictures after I clean the inside

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi there!

      Thank you for sharing your thoughts on our 18.1 Cu. Ft. Top-Freezer Refrigerator, we're very sorry to read you had this experience with one of our products, I would kindly ask you to contact us using the link below as we'll be more than happy to further assist you and help you address this situation:

      www.insigniaproducts.com/contact-us
      Maria P. Insignia Support BBY-ExBrand_Insignia

  • Rated 3 out of 5 stars

    Black Insignia refrigerator freezer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It arrived with a major dent in the bottom refrigerator door.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Be aware

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my family in May here is 3 months later the fridge is not getting cold in my freezer is currently unthawing my food. Not a happy customer. I’m so glad I always buy warranty but gosh trash in three months.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    currently leaking refrigerator oil all over my flr

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was delivered 2 days ago. currently leaking refrigerator oil all over my floor. Going into the store today for major complaint.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello!

      Thank you for your review about the Top-Freezer Refrigerator! We understand that a new product is an exciting purchase to just be ruined by a malfunction. Please allow us to assist you further by contacting us at the link below.

      -Angelica G. | Insignia Support.
      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Calling tomorrow to get a new one

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in today and has been running for 6 hrs, and still hasn't gotten cool. Keep looking dont let the price draw u in

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    broken drawers inside

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They was suppose to being another refrigerator or send new drawers for the inside had heard anything from them

    No, I would not recommend this to a friend
  • Pros mentioned:
    Affordable, Size

    Rated 5 out of 5 stars

    Good so far!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was worried about buying such an inexpensive fridge. I needed something affordable to replace a 22 year old fridge. I was worried about this particular fridge because of the negative reviews where the fridge arrived damaged or not cooling correctly. My fridge arrived in perfect condition. The delivery people installed the doors for me and the fridge is working perfect and is just the right size for my small house. I'm glad I picked out this fridge. I did get the 3 year extended warranty just to be on the safe side.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello Clay, Thanks a lot for this great review about our Refrigerator, we are happy to know that it fully meet your expectations, and to know that you want to keep using them. Please feel free to contact us if you have any questions about this or any other Insignia Product and we will gladly assist you in the best way possible. Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Pros mentioned:
    Cooling, Size
    Cons mentioned:
    Freezer door

    Rated 5 out of 5 stars

    All that and moisture control, too!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had this refrigerator for six weeks now with not a single problem. As others have stated, the freezer door sometimes pops open if we slam the fridge door shut, so we just don't slam it shut. But no problems whatsoever with cooling, freezing, everything it is supposed to do. It is smaller than our previous fridge but it holds a surprising amount of items. The only meh thing is that the shelves are not adjustable but we made things work. We especially like the separate doors with moisture control, too!

    I would recommend this to a friend
  • Pros mentioned:
    Affordable, Size
    Cons mentioned:
    Wire shelves

    Rated 5 out of 5 stars

    very good frig, very good price !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Insignia frig is a good basic refrigerator. It's not very large but it's size was dictated by the space we had in our condo kitchen to replace a much older frig (that we moved into the garage). Very reasonably priced...could have hooked it up to water supply for ice for an extra $100...but there are these things called "ice trays" (for a buck or so apiece) that seem to work pretty good! I hadn't heard of the Insignia brand, but it has good reviews and we have a 5 year warranty thru Best Buy/Geek Squad which we can renew. Our only gripe was the wire (not glass) shelving which tended to cause water bottles (and similar) to fall over. A couple of clear plastic mats (thanks, Dollar Tree) on top of the wire shelving took care of that. All in all, so far -- a very good frig at a very good price !

    I would recommend this to a friend
  • Pros mentioned:
    Affordable, Spacious

    Rated 5 out of 5 stars

    Not a primary refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were in the middle of moving and decided to get an affordable fridge to have at the new home in the meantime while transporting the other appliances in a couple of months. This fridge is basic and completely functional. It was initially at the kitchen but now that we have everything, it's located at the laundry room. Very easy to plug and use, and has everything you may want on a basic fridge. The freezer works as intended and the multiple compartments do a good job at keep everything in place within its right cool temperature. We still use it to store certain items and for drinks but it can keep anything you want with the multiple sections. It fits everywhere and can be a really nice affordable fridge for an appartment. No loud noises, it did have a small dent but it's something cosmetical which does not take away any points as it's fully functional

    I would recommend this to a friend
  • Cons mentioned:
    Freezer door, Wire shelves

    Rated 4 out of 5 stars

    Good Basic fridge working great 6 months in.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Purchased as a replacement garage fridge in summer and its going strong. Replaced a 27 Year old Kenmore refrigerator (which was still functional) so we will see if it lasts as long. Caveats are the wire shelves (they charge a premium for glass shelves which you can't buy separately) which i might have to line with shelf liner to make them more useful and the freezer feels smaller vs other 18.1cu ft models I have had. Door shelves are not all adjustable but as this is a base model i don't expect fanciness.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Inexpensive Second Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We wanted a second fridge for our basement, so we didn’t need anything fancy, just a fridge and this fits the bill. We were hesitant to buy an Insignia refrigerator without being able to see one in the store first, but this was such a good deal and wasn’t going to be our primary refrigerator so we took the risk. I’m so glad we did, as this is just as good as any of the more expensive similar models I have seen, so spending the extra money would’ve been a waste. There aren’t really a lot of clever features to brag about here since this is a very basic model, but if that’s what you are looking for (as we were), you will be very satisfied with this one. It does it’s job quietly and it isn’t ugly.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious
    Cons mentioned:
    Noise

    Rated 4 out of 5 stars

    Pretty decent for the price...

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this fridge a lot compared to my old one. Way more space and shelving inside. It seems to work as expected but from time to time I hear a weird hissing type noise coming from it. Not sure what it is though. Hopefully it continues to do it's job and I'll be able to ignore the weird sound.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious
    Cons mentioned:
    Noise

    Rated 4 out of 5 stars

    Nice Roomy Fridge at a great price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the refrigerator is exactly as described and works as it should very roomy. It does get a little noisy at times almost sounds like a weed eater being used from a far distance, glad it’s a garage fridge. It also took about 2 weeks for delivery and when they took off the protective outer layer of cardboard it had a dent in the front about 5” long. Best Buy did make it up to me and took $100.00 off the purchase price and gave me an additional $25.00 gift certificate for the delay in shipping. Overall it does what I bought it to do and happy Best Buy took care of all the problems in a more than reasonable way, would recommend the store to all and will be buying from them again in the near future.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious
    Cons mentioned:
    Noise

    Rated 4 out of 5 stars

    Worth what you pay

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noisy but a good product. Spacious, functional. I don't use the ice-maker function so can't speak to that.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious
    Cons mentioned:
    Noise

    Rated 3 out of 5 stars

    Roomy and Cold but Noisy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is an additional one we have in the garage. Very spacious both in the freezer and fridge compartments. Installed in a snap, the delivery guys were efficient and setup was a breeze. Plugged in and left it overnight. Next day it was cold and we filled it. I heard some noises the first night. Sounded like a wounded animal. I panicked thinking I had some dying pigeon or squirrel in my attic. Then I noticed it was coming from the fridge. Then I panicked thinking I was freezing some animal in the freezer portion. Found nothing. The freezer makes this noise or at least it sounds like it's coming from the freezer. May just be coming from a component near the freezer. This is in my garage so it doesn't disturb us in the least. If it was in my actual living quarters I would return it. Decent fridge with a decent price, but the noise isn't comforting and it doesn't sound right. Sounds like it may lead to failure but so far so good. All the reviews on weird noises coming from this fridge are spot on. Will report back if the noise actually leads to an issue. In the garage this fridge is fine, for any other area in the house buy with caution.

    I would recommend this to a friend
  • Pros mentioned:
    Affordable, Size

    Rated 4 out of 5 stars

    Great price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its great for the price!! Bigger than i thought it was going to be. Delivered as promised.

    I would recommend this to a friend