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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 35 reviews

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Rating by feature

  • Storage Capacity

    Rating 3.8 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Design

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

69%would recommend to a friend

Customers are saying

Customers are impressed with the spaciousness and size of the 20.1 Cu. Ft. French Door Counter-Depth Fingerprint-Resistant Refrigerator, frequently citing its ample storage capacity and ability to fit well in various kitchen spaces. However, a common complaint revolves around the fixed shelving, with many wishing for adjustable shelves to better customize the interior. Issues with the ice maker's functionality were also reported by some customers. The refrigerator's price point also received positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-35 of 35 reviews
  • Rated 5 out of 5 stars

    Insignia refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved this refrigerator! It’s looks very sleek in our kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Nice Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfectly, runs quietly, lots of space, looks great!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It does what it’s suppose to I guess.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having this fridge for about 2 weeks it gets the job done. Main gripe that I have with it is the spacing in the fridge section; you can’t really fit a gallon vertically in it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Fridge

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No room for large bottles or milk! Definitely smudges and fingerprints!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the refrigerator and the delivery gentlemen were absolutely fantastic with hauling away my old fridge and installing the new refrigerator.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 2 out of 5 stars

    Crappy ice machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave the fridge some time to make ice and still the fridge barely makes ice and honestly sounds like it broke.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi there! Thank you for writing a review about our 20.1 Cu. Ft. French Door Counter-Depth Fingerprint-Resistant Refrigerator! We understand that you're having issues with the unit. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.

      Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator bestbuy geek squad insurance is awesome

    I would recommend this to a friend
  • Best Buy Employee

    Rated 3 out of 5 stars

    Might avoid

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    Best Buy Employee
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Starting leaking after a few months thankfully not heavily

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice refrigerator l like a lot and delivered was great..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is awesome and very convenient would recommend this one to everyone

    I would recommend this to a friend
  • Cons mentioned:
    Shelf adjustability

    Rated 1 out of 5 stars

    Not adjustable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shelves in unit are stationary. Hard to fit milk and other tall drinks.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Run, don’t buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge made a horrible noise when closing the door! Like a loud running motor. Space inside is very small. Run!

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi there!

      Thank you for writing a review about our Insignia™ - 20.1 Cu. Ft. French Door Counter-Depth Fingerprint-Resistant Refrigerator - Stainless steel! We know how frustrating is that your unit stopped working. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.


      Insignia Support
      Shella
      www.insigniaproducts.com/support BBY-ExBrand_Insignia

  • Cons mentioned:
    Ice maker

    Rated 2 out of 5 stars

    Ok Fridge, Decent Price, Questionable Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge looks great and keeps stuff cold. However, the ice maker is not working. We called both Insignia (which would not help us) and Best Buy for advice (after studying the User Guide) and rather than trying to help over the phone, Best Buy initially took the position we would have to bring the fridge into the store and pay again for new Geek Squad coverage, but then said they would bring us a new fridge. Also, the doors do not swing closed easily--you have to really intentionally close them (which is ok, but different from most fridges we've had).

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you very much

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service. Thank you, guys for excellent work. Worked quickly and accurate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So very nice,, I loved this item,is beautiful, I’m very happy.

    I would recommend this to a friend
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