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Customer Ratings & Reviews

Your price for this item is $599.99
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The comparable value price is $1,999.99

Customer reviews

Rating 3.6 out of 5 stars with 65 reviews

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Rating by feature

  • Storage Capacity

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Design

    Rating 3.7 out of 5 stars

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Cons mentioned filter

63%would recommend to a friend

Customers are saying

Customers enjoy the sleek and compact design of the 20.1 Cu. Ft. French Door Counter-Depth Refrigerator with Water Dispenser. However, some customers have expressed concerns about the adjustable shelves, storage space in the doors, and the freezer not sealing completely or the ice maker not working properly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-65 of 65 reviews
  • Rated 2 out of 5 stars

    Worked well for a couple years

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge worked well at first but did not last. The temperature fluctuated quite dramatically. The freezer would stay cold enough to keep things frozen, but the refrigerator would jump between 28 and 64 degrees. It was nice having a water and ice dispenser, but the water dispenser's flow was incredibly slow. Another downside was that the shelves were not adjustable. After the fridge temperature remained at a stagnant 64 degrees, I tried to get a Geek Squad Warranty fulfillment. I was told many different and incorrect things that led me to go straight to the manager to start a junkout. It's out of their hands for the time being since the warranty is through AIG and not Best Buy, but it is taking forever to get anything done. I guess it's my fault for purchasing it instead of a more trusted brand, but this is still unacceptable.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Adjustable shelves

    Rated 5 out of 5 stars

    Great Fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basic fridge that does just what it needs to. fit perfectly in our cabinet. space is great. Only issue is the shelves are not adjustable, but other than that its perfect for what we needed and the price was just right.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Would not buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brand new refrigerator, unpacked the wrapping and it does not work properly. Unfortunately, insignia doesn't respond , and wait you on hold for hours. The manufacturer warranty is hard to navigate- I have found insignia to be unhelpful in this process with unnecessary hoops to jump through . Would Not recommend buying this model.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Bb fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge works great ,lots of room ,fits perfect in kitchen

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Good product to start with

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good at starting point. Then started having ice makers issues.

    No, I would not recommend this to a friend
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