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Customer reviews

Rating 4.8 out of 5 stars with 1569 reviews

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  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

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    Rating 4.9 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers are impressed with the fast charging speed and overall performance of this iPhone charger. Many appreciate its reasonable price, compact size, and portability. The USB-C connectivity and compatibility with various iPhone models are also well-received, and very few customers have mentioned any issues with the charger overheating.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 1,569 reviews
  • Rated 2 out of 5 stars

    don't buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very terrible charger, not fast and doesn't charge well. Would not recommend.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It's OK

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It takes A REALLY LONG TIME to charge my phone, but that might be the phone's fault. I don't know. At least it was cheap, only $10.

    I would recommend this to a friend
  • Pros mentioned:
    Charging speed, Price, Size
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great fast charging USB - C Adapter

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems as though USB-C has taken over as the new standard for charging our electronics and most products now ship without the adapter. Manufacturer branded charging adapters are often expensive and difficult to find. Furthermore, each adapter has a charging rating which will determine how fast a device will charge. They are not all created equal. This adapter is rated at 20W and will charge a device very quickly. The charger is very compact and fits into a bag nicely as the prongs fold back into the charging block. I have tested this charger with a new Android device and smartwatch, as well as an iPhone 12 Pro Max and my iPad Pro with a Magic keyboard/mouse atached. It has worked flawlessly with any device that I have used it with. The small form factor, combined with the powerul charging capabilities and very reasonable price make this a great main charger if neded, or an additional charger to carry in your bag. It is simple and will provide the power needed to run any device at a fraction of the cost of a manufacturer model.

    I would recommend this to a friend
  • Pros mentioned:
    Charging speed, Overall performance, Portability
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Durable and quick charger

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is in regards to the Insignia - 20W USB-C Compact Wall Charger for iPhone. I found this to be very durable and I could tell it was good quality by just looking at it and the feel of it. It says for Iphone and it is but can be used for more. We are a large family and have several iPhones and Androids at the house. I feel like we can never have enough chargers for all we need it for. This charger worked great with the iPhone 13, iPhone pro and also Samsung Galaxy. I assume that it can be used with most small electronic items that use a cord where at least one end is usb-c. This charges pretty quickly and the phone recognized that it was quick charging. Do note that this does not come with a cord, it is only the cube so you’ll need to have a cord or purchase one. From past experience, it helps to have a good quality cord too if you aren’t using the original equipment manufacturer’s cord. I love that the prongs fold down so the plug can fit in my pocketbook or even my pocket safely. This is a nice one.

    I would recommend this to a friend
  • Pros mentioned:
    Charging speed

    Rated 2 out of 5 stars

    Mid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charger and it charges at 20 watt hours

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi AndrewB,

      Thank you for writing a review about our 20W USB-C Fast Charger for iPhone 15/14/13/12/11/X/8 series, iPhone SE - White. We know how frustrating it is that the charger is not working well. We are sorry for the inconvenience it has caused you. We would love to check on this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.

      Ritchie |Insignia Support
      https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Rated 3 out of 5 stars

    Good for the price.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great product to use. Definitely recommendations

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Need local store contact info

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product and price are great, no way to contact the store by phone is really bad customer service

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback, Great. We're glad to hear that you're satisfied with the product and price of the Insignia™ 20W USB-C Fast Charger. We apologize for the inconvenience you've experienced with contacting the store by phone. For assistance, you can visit the Best Buy Contact Us page to find various ways to get in touch with customer service. We appreciate your patience and hope to improve your experience in the future.

      - Shiela | Insignia Support BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    I'm paying that!!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't used this item. The gentleman that sold me the phone said that my bill will be $36/mo. He assured me that my bill will never be more than that, no set up fees, no processing fees, etc. Now, I gat a $96. bill in the mail. You can have it back

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    works ok, but price is high

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 stars because of the price. I can get 2 of these from another vendor for less than I paid for one.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Bad Choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The card is too short. Also, the plug doesn't stay in the tablet very well.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your feedback about the Insignia™ 20W USB-C Fast Charger. I'm sorry to hear that the cord is too short and the plug doesn't stay securely in your tablet. We understand how important it is for a charger to be both convenient and reliable.

      Your comments are valuable to us, and we'll take them into consideration for future product improvements. If you haven't already, please reach out to our customer support team. They can assist you with troubleshooting or discuss possible solutions to address these issues.

      If you have any further questions or need additional help, please don't hesitate to contact us. We're here to support you. BBY-ExBrand_Insignia

  • Rated 3 out of 5 stars

    charger

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It charges my phone...maybe, will charge other things.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Cube

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too bulky For something for a plug that has such a small inlet.I would expect a little bit better technology at the standage

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi FrancoP! Thank you for your feedback on Insignia™ - 20W USB-C Fast Charger for iPhone 15/14/13/12/11/X/8 series, iPhone SE. We understand how frustrating it can be when a plug is too bulky for a small inlet. It's disappointing when the design doesn't meet your expectations, especially when you're looking for something more efficient and technologically advance. Your feedback is valuable and should help improve future designs. If you have any questions, please feel free to contact our Insignia Customer Service at 877-467-4289. - Dalainne | Insignia Support | https://www.bestbuy.com/site/insignia-20w-usb-c-fast-charger-for-iphone-15-14-13-12-11-x-8-series-iphone-se-white/6495825.p?skuId=6495825 BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Fooled by a defective look-a-like!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This purchase was a major disappointment! The charger didn’t work. When plugged in my phone actually lost charge as if it wasn’t plugged in at all! I tried every outlet in my home hoping that it wasn’t the device that was defective, but it was. My phone died and I was stuck without phone service overnight. I am thankful no emergency happened. Total waist of money. It cost me $8. The old saying holds true “it it seems too go to be true” It’s too good to be true!

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Sharon,

      We apologize for your experience with this product. Hearing your feedback is really important to us so we can continue to improve the quality of this charger. You can contact us at (877) 467-4289 if you need further assistance.

      Insignia Support
      https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Insignia iPhone chargers

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These charges are terrible! I bought multiple, so I know it’s just not one. You constantly have to move it, wiggle the prongs, etc. Then you might be lucky if it works!

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for reaching out and sharing your feedback about the Insignia 20W USB-C Fast Charger. I'm sorry to hear that you're experiencing issues with the performance of your chargers. Your satisfaction is important to us, and we take concerns like yours seriously.

      If the chargers are not functioning as expected, it could be due to a manufacturing defect or compatibility issue. I recommend checking to ensure that the charging port on your device and the connectors on the chargers are clean and free from debris. Additionally, using the charger with different devices or cables can help determine if the issue is specific to a certain setup.

      If the problem persists, please consider reaching out to our customer support team for further assistance. We can help troubleshoot the issue and discuss potential warranty options if necessary.

      Thank you again for your feedback, and we appreciate your support of the Insignia brand. BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Didn’t even work for a year

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this based on the supposed equivalency to Apple products. I have never had an Apple charger fail. Over the past several weeks, I have noticed that when I plug my phone or iPad in for charging and return hours later that it has not charged at all. All devices charge properly using a different old Apple charger. Less than a year and this is junk. My old Apple chargers are up to eight years old and still working! Will return.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi DaisyNaples,

      Thanks for taking the time and effort to leave a review about our Insignia™ - 20W USB-C Fast Charger for iPhone 15/14/13/12/11/X/8 series, iPhone SE - White (NS-MW320C1W22). I'd like to apologize for the situation that you've experienced with one of our products. Please know that we are improving the quality of this product by considering our customers' feedback. If you need further assistance, please feel free to contact us via email or call our customer service at 1-(877)-467-4289 Monday to Saturday, 8 a.m.–9 p.m. CST.

      Shai | Insignia Support
      https://www.bestbuy.com/insignia BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Sporatic Plug

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have to plug it in over and over and remove charging cord over and over to get it to work. The plug is the problem because the cord starts to charge 100% of the time with a different plug. I would return it but unfortunately I threw away the packaging.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Charging plugs that fold in

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Those plugs that fold in and out are not too good. Make a mess up your electricity in your home.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you, MonicaB, for sharing your experience. We’re sorry to hear that the foldable plugs didn’t meet your expectations. Our goal is to provide reliable products, and we appreciate your feedback as it helps us improve. If you need any assistance, our support team is happy to help. Tine | Insignia Support BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Doesnt work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t charge. Suprised. Insignia procuts have always been bery good.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback. We’re sorry to hear that the product isn’t charging as expected. It’s surprising to hear this, especially since you’ve had good experiences with Insignia products in the past. Your input is appreciated and will be shared with our team to help improve product reliability and performance.

      Keith | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Charging speed, Size
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Fast change and compact size

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Packaging: Neat small box with simple packaging. Overview: Very fast and reliable charger. This charger charges my iPhone 12 Pro Max from 10% to 100% in slightly little bit more than hour. I am getting very similar results with both kids iPad’s (just a few minutes longer) and it quickly became everyone’s favorite charger, and first pick to use for whole household. I love this charger because my kids drain my battery few times a day while playing games and it helps to have fully charged phone really quick so I can always depend on my device. Size: Size it’s great and it fits anywhere and it’s always at the hand, could be cared in the pocket without even feeling that is there. Great for traveling because it does not getting any smaller for sure, and it has folding power plugging probes which also makes charger even smaller. I would definitely recommend this charger to any IPhone, iPad or even Android user. Requirements: Charger uses USB type C cord and it does not come with one included so you will need to buy one, unless you already own one.

    I would recommend this to a friend
  • Pros mentioned:
    Charging speed, Size
    Tech Insider Network Member

    Rated 5 out of 5 stars

    What Apple and Samsung should have done

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks Apple and Samsung!!! Of course I'm being sarcastic. First Apple decided that everyone has enough power adapters so they removed them from iPhone and iPad packaging. Of course they didn't cut the price of the devices. Best Buy has a great solution if you still need a new charger. Best Buy's Insignia house brand has a great 20W USB-C Compact Wall Charger for iPhone or any device for that matter. I use it to charge my iPhone, Samsung Fold, iPad and Tab S7. I love the fold in plug blades makes it a nice compact device that easily can find a place in your backpack, briefcase or purse. Since the new iPhones come with a Lightning connector on one end and USB-C on the other this adapter if perfect. I haven't timed charging because I usually just top off my devices at the end of the day but this unit seems to do more than adequate at getting the job done. If charging from a laptop or PC isn't possible this is an affordable option at only $12.49. I'm tossing this into my travel bag for safe measure. Grab one of these and you won't be sorry.

    I would recommend this to a friend
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