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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 98 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Design

    Rating 4.4 out of 5 stars

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Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers value the ample space and great value for the price of this 25.4 Cu. Ft. French Door Refrigerator with Water Dispenser. Many appreciate the spacious design and its ability to maintain temperature effectively. However, a significant number of customers have reported problems with the ice maker. The refrigerator's overall performance is generally considered satisfactory by those who did not experience ice maker issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 98 reviews
  • Rated 5 out of 5 stars

    A recommended unit!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful refrigerator. Lots of room, nice look to it. The unit does end up showing fingerprints too when it is not supposed to. Ice maker and water are nice to use. I like how the unit has a shut-off for the ice in case you don't want to use it. So far, very satisfied with it.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 1 out of 5 stars

    Terrible product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible product ! Bought the fridge the ice maker went out. The replaced the whole unit again a year later the ice maker went out again and now they want me to pay for them to come out and pay to replace it! That’s crazy this is the second time the ice maker went out and they want me to pay for it !

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return because it didn’t meet what I wanted

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 1 out of 5 stars

    Lack of Quality Control on Insignia Refrigerators

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad fridge experience, and so far, great Best Buy support. Bought an Isignia 25.4 fridge. Fridge 1/ Fridge Doors didn't close. Fridge 2/ Water dispenser didn't work. Fridge 3/ Water leaks from inside fridge. Best Buy is bringing another fridge Christmas Eve... We'll see.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 1 out of 5 stars

    First Impression is Disappointing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, I mean, it looks great. On the other hand, it won't level. The doors are uneven. The light won't come on inside it. The inside won't get any cooler than 45 degrees according to the fridge thermometer I stuck inside it. And the water dispenser isn't working. But hey, that's OK. I spoke to Geek Squad and I can call tomorrow to request an exchange while my food sits in it spoiling. At least the freezer is working.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi AtlChris1970,

      Thank you for taking the time to review our Insignia™ - 25.4 Cu. Ft. French Door Refrigerator with Water Dispenser - Stainless steel. I understand you found it uncomfortable to use and that can be discouraging. I'm glad as well that you contacted Geek Squad to help you do your request for an exchange. We will be continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.


      Insignia Products
      Nikki
      https://insigniaproducts.com BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Insignia Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Space layout is excellent and allows for high utilization in fridge. Freezer drawer layout design could be better, average to other units

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker
    Best Buy Employee

    Rated 1 out of 5 stars

    Buy a better one save yourself the trouble

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    Best Buy Employee
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought it was right for the size I needed & 1 year into it & the ice maker stops making ice. While is was still in warranty the appliance repairman came & saw & said oh it’s a design flaw, we need to order the parts & never returned..

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    This fridge is the best!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is the best! We got this to replace one that kept breaking. No problems here! I wish we bought this one sooner. It would have saved us a lot of trouble.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good working reliable fridge Love the bottom freezer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insignia refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a nice refrigerator that works very well. First bottom freezer refrigerator I have ever bought and my wife and I really like it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelent product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service all the time I do not have issue with my refrigerator at all

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Nightmare at bestbuy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Piece of absolute garbage. They sent me out two different units and both had issues. Finally they sent me a third replacement (different model) and it has different connections for the ice maker. Talk about a shet show this has been going on for over a month and I have worked with the store manager. They subcontract installs to some real shady people. I would shop somewhere else.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    It works!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It did break down after a few days however Best Buy provided a replacement and a discount and a voucher for spoiled food.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great refrigerator love the set up with the freezer drew at the bottom it's super easy to find things in the fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a stylish French door with better pricing! Love the child alarm system. It’s perfect!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge and dish washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and product always line the price match check

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my rental works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice refrigerator. The delivery was very fast and hook up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge from heaven

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge is out of this world it’s an amazing buyi love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job well done

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sale person and delivery guy was very professional

    I would recommend this to a friend
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