Customer Ratings & Reviews

First bought the previous version without the touch door, showed up damaged, fixed twice, then replaced, then that was replaced with this version and now I've had the Ice maker replaced twice in a year and a half. It drips water into the bin and freezes all the Ice into one big chunk. Not real big fan of LG refrigerators, TV's sure, but not refrigerators.

I am absolutely thrilled with my recent purchase of the Insignia™ 20.5 Cu. Ft. Top-Freezer Refrigerator in Stainless Steel from Best Buy. This refrigerator has exceeded all my expectations and has become the heart of my garage. First and foremost, the design is a perfect blend of style and functionality. The stainless steel finish not only adds a modern touch to my kitchen but is also incredibly easy to clean, making maintenance a breeze. The spacious 20.5 cubic feet capacity is perfect for a family of any size, and the layout of the interior is well thought out. The adjustable shelves and door bins provide ample storage options, allowing me to organize my groceries with ease. The top-freezer design is incredibly convenient, and I love how I can easily access my frequently used items in the fridge section without bending down. The LED lighting is bright and energy-efficient, ensuring that every corner is well-lit, making it easy to find what I need, even in the middle of the night. The refrigerator runs quietly and efficiently, and I appreciate the energy-saving features that help lower my electricity bills. It's also worth noting that the temperature control is very precise, keeping my food fresh and beverages perfectly chilled. One standout feature is the reversible door, which is a game-changer for me since it allows me to customize the setup according to my kitchen's layout. The Insignia™ refrigerator is not only stylish but also versatile. In summary, the Insignia™ 20.5 Cu. Ft. Top-Freezer Refrigerator in Stainless Steel from Best Buy has brought both style and substance to my kitchen. It combines a sleek design, practical storage solutions, energy efficiency, and quiet operation. I couldn't be happier with my purchase. This refrigerator is a true value for the price, and I highly recommend it to anyone in need of a reliable and stylish appliance for their home. Thank you, Best Buy, for offering such a fantastic product. I'm delighted with my purchase!

It arrived with the butter tray broken! Freezer bracket broken. I was going to accept it anyway but geek squad said they couldn't replace the butter tray. I got to replace the whole refrigerator for a butter tray. Lol

Perfect fridge for my use. I needed something a bit bigger for my basement. Mostly for storing beverages, but also overflow for the main fridge for when we entertain. This was as big as I could fit through my 30" basement door, which is actually only 29" including the trim. When you remove the doors, and the dust cover and other stuff off of the back, it's exactly 29" wide. Super tight squeeze, but it fit. The interior storage is generous, particularly the freezer. It's well lit and very quiet when it's running. The stainless steel exterior is very nice and looks great. Looking forward to many years of use with this fridge.

My nearly 20 year old (2006) Kenmore fridge was showing signs that it was failing for months. When food was spoiling, I had to act fast to replace it. When I was searching the Best Buy site for a new fridge, I looked for a basic fridge with at least a four star review rating. I don't need an ice maker or anything fancy. I first noticed the Insignia 18 Cu. Ft. model with ENERGY STAR Certification. I checked it out in my local Best Buy store. It was a bit too small for my needs. I was glad to find this 20.5 Cu. Ft. model, which is a better size for my needs. It's a little smaller than my old fridge, but reasonably close enough in size. I have it almost a month now and I like it. The mostly good customer reviews, energy efficiency certification and my positive experience with other Insignia products (TVs and radios) were all considerations in my purchase decision. At least one review reported excessive noise, but I find the noise to be a non-issue. On the contrary, I find it relatively quiet. At least no more noisy than my old fridge. It's a very good value. I highly recommend it.

This refrigerator fit my needs, but I was nervous about getting it after reading some of the bad reviews. However, after speaking with the sales associate in Best Buy I decided to take a chance & purchase it. It was also on sale at a really good price, around $650. The refrigerator looks nice, has plenty of space, is functional & works great. I had an ice maker installed and it works great too. Overall, I'm happy with my purchase and the performance of the refrigerator. Especially, at the low price point. However, as others have mentioned it does make weird noises. The noise isn't all the time, it's intermittent & it's not too loud, but it does take a minute to get use to. I've had the fridge a few weeks now and I'm starting to notice the noise less. I would recommend this refrigerator, especially if you are on a budget. The quality exceeds the price point. I also ordered the extended warranty, which was inexpensive (around $100) because of the cost of the fridge, so I'm covered if anything does happen.

Excellent product and great value for the price. large freezer space. We love the storage units in the refrigerator. Keeps food at designated temperature. Stainless finish is easy to keep clean. We have recommended Best Buy Appliances to our friends.

Works great keeps everything cold and is very quiet when running also has a lot of room inside

After reading a few reviews, I was concerned about the refrigerator being noisy. However, after a month of having this in my kitchen, I have yet to hear it make the same noise twice – in fact, it's quite a quiet unit. Additionally, it is stylish and spacious for a very good price.

The first one the shelves broke immediately. They came out and brought me a second one and it looked used. When they came out and brought me a third one it was damaged. However I ended up just keeping the second one as Best buy ended up giving me some money back off of it. It feels like a solid fridge nothing like my $4,000 Samsung but seems to keep everything nice and cold. The lights were good it's definitely bright in there. Hoping to get a few years out of it before the condenser blows up.

Great perfect size for my mancave. Plenty of space good build quality wood definitely recommend to anyone looking to not break the bank for reasonable price refrigerator.

Excellent, efficient, quite spacious inside, it was a good purchase, very happy with the product. I recommend it 100%.

Great size and it came to temp for usage very quickly. Has a larger size freezer than I thought. I love that magnets actually stick to it as well.

[Employee of bestbuy] This is the most spacious fridge for the size. Happy I was able to get a great deal. Good lighting inside. Great temperature. Love the metal silver color.

Great refrigerator for the price. Our expectations were low for this basic fridge, but it looks terrific and has performed perfectly. It's fairly quiet and cools evenly in both compartments. Better than we hoped. Recommended.

Expensive look without the expensive price tag! Spacious and quiet. Perfect for our company breakroom.

Right size for an extra. Everything works well. Good purchase.

Great refrigerator for the price. Very spacious and quiet. I like the alarm denser that sounds off if door is accidentally left open.

I love this product!!! It’s so spacious, easy temperature controls and the lighting is very bright!

I have this in my man cave. The room is climate controlled so there's definitely no temperature fluctuation. Every now and then I hear a sort of roaring noise and it's a constant from this fridge. I drown the noise out by having the TV or when there's noise from the group of people in the man cave. The fridge itself keeps the drinks cold and everything in the freezer portion frozen. The light in the freezer is nice. However the shelving in the refrigerated should flush better. The bottles do start tipping once it gets about 6 or 7 bottles deep.