Customer Ratings & Reviews
See more imagesInsignia™ - 32" Class F20 Series LED HD (720p) Smart Fire TV
- Model:
- NS-32F201NA26
- SKU:
- 6614070
Highly rated by customers for:
Customer reviews
Rating 4.4 out of 5 stars with 2386 reviews
Top Mentions
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- Rated 1 out of 5 stars
Very Poor Customer Service and Failed Repair – Gee
richard Posted
I had a very disappointing experience with customer service at the Geek Squad / Best Buy service desk located at 3377 Berlin Turnpike, Newington, CT 06111. The first time I went to return my TV for service, a front desk employee helped me and escorted me to the Geek Squad department. Once there, the Geek Squad agent told me that they could not process the shipment because they did not have a box to ship it. Instead of helping resolve the issue, he told me to take the TV to the West Hartford location. Customers should not be sent to another store simply because the service desk is unprepared. During that first visit, another employee actually had to step in and assist because the agent was not properly handling the situation. Without that other representative stepping in, the problem would not have been resolved. The second time I went to drop off the TV, the experience was even worse. The agent identified in the system as Steve handled the interaction poorly, and this time no one stepped in to help or correct the situation. He was also not wearing a name tag, which is unacceptable for someone working directly with customers at the front service desk. I also requested to speak with a manager or supervisor, and I was told that no one was available, which was very frustrating. When a customer asks to escalate an issue, there should always be someone available to assist. To make matters worse, after Geek Squad repaired the TV and returned it to me, the exact same issue happened again after only four hours of use. According to the service order, the problem is that the TV screen glitches after about four hours, which is exactly what happened again. This clearly shows that the repair did not fix the problem. This entire experience has been extremely frustrating. Poor customer service combined with a repair that failed almost immediately reflects badly on the level of service being provided at this location. I hope management reviews this situation seriously and addresses both the conduct of the employee involved and the overall customer service being provided at this store.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted
Hello, thank you for sharing your review. We’re sorry to hear about the challenges you faced while seeking service for your Insignia TV, as well as the disappointment of having the same screen issue return after repair. We understand your concerns regarding the customer service experience and the handling of your visits. Your feedback is valuable, and we appreciate you taking the time to let us know. Please reach out to our support team at 1‑877‑467‑4289 or Insignia@bestbuy.com for additional assistance.
Rahul | Insignia
- Rated 5 out of 5 stars
Great smart TV
Best buy I ever made great pictures and sound quality
I would recommend this to a friend - Rated 5 out of 5 stars
Insignia TV
SHAELAL Posted
I have purchased two of these, and enjoying my purchase
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted
Hi Shaela, thank you for taking the time to share your review of the Insignia 32" Class F20 Series LED HD Smart Fire TV. We're glad to hear you've enjoyed your experience enough to purchase two of them. It's wonderful to know the TVs have been a great addition to your home. We appreciate your feedback.
Vennila | Insignia
- Rated 5 out of 5 stars
Good Value Tv
TYPECCORD Posted
This tv is the perfect size, not too big and not small. Its a clear picture and great sound. I like it because it has fire already built unto it. It wasnt expensive either.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted
Hello Insignia Customer! Thank you for sharing your review with us. We’re glad to hear the Insignia 32" F20 Series Smart Fire TV has been the perfect size for your space, offering a clear picture, great sound, and the convenience of built‑in Fire TV, all at an affordable price. We appreciate you taking the time to share your feedback.
Darshan | Insignia
- Rated 5 out of 5 stars
TV review
BrianS Posted
This TV was exactly what I needed for my basement office. It works great. Easy setup and at a great price. Very reasonable.
I would recommend this to a friend - Rated 5 out of 5 stars
Francisco’s
FranciscoD Posted
Excellent resolution tv, great sound., perfect size.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted
Hello Francisco, it's great to know that your new 32" Smart Fire TV turned out to be the perfect size for your space. We're very proud to deliver excellent resolution and great sound quality in a compact package. We appreciate you sharing your positive experience with us.
Safuvan | Insignia
- Rated 5 out of 5 stars
Great tv for gaming
ChristopherN Posted
My son uses this product for gaming and he loves it.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted
Hi Christopher, thank you for sharing your feedback. It’s great to hear that your 32" F20 Series HD Smart Fire TV has been a hit for your son’s gaming knowing it delivers the experience he loves means a lot to us. We appreciate your support and thank you for choosing Insignia.
Rafay | Insignia
- Rated 5 out of 5 stars
Television
DennisM Posted
32 inch hd tv for 90 bucks great sound and picture for price
I would recommend this to a friend - Rated 4 out of 5 stars
Pretty decent and
HollieA Posted
Quality is decent. It’s great for the price point .
I would recommend this to a friend - Rated 5 out of 5 stars
Insignia
Chuck Posted
Great TV for the price! Clear picture and very easy to navigate Smart TV.
I would recommend this to a friend - Rated 3 out of 5 stars
Tv 32 inch
RickF Posted
Easy to setup. Screen saver will go blank. Sometimes it will get blurry and shut itself down. And returns to Home Screen. The picture quality is great also the tv shows a message it can’t find remote
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted
Hi Rick, thank you for sharing your feedback. We’re glad to hear your Insignia™ 32" Class F20 Series Smart Fire TV was easy to set up and that you’re enjoying the picture quality but we’re sorry you’re experiencing issues with the screensaver going blank, the screen becoming blurry, the TV shutting itself down, and the message saying it can’t find the remote. Those interruptions can be really frustrating, and they’re not the experience we want for you.
Your feedback is important to us and helps us continue improving our products and overall customer experience. Rafay | Insignia
- Rated 5 out of 5 stars
Fast speed
Nikkie Posted
The product does not lag and is fast. I like how compact it is too.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted
Hello Nikkie, thank you for sharing your feedback on the Insignia 32" Class F20 Series Smart Fire TV. We're delighted to hear you're enjoying the fast performance, compact size, and smooth viewing experience without lag. It's great to know the TV is delivering the convenience and functionality you were looking for. We appreciate you taking the time to share your experience. Poojitha | Insignia
- Rated 5 out of 5 stars
Love it
JorgeL Posted
Exellent purchase for the $ Clear colors Nic sound
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted
Hi Jorge, thank you for sharing your feedback. We're delighted to hear that you're enjoying the clear picture quality, nice sound, and excellent value of your Insignia TV. It's wonderful to know it has been a great purchase for the price. Vennila | Insignia
- Rated 5 out of 5 stars
Great television!
JessicaB Posted
This tv works great! Super easy to put the legs on, and super easy to set up. Fits perfectly on my dresser.
I would recommend this to a friend - Rated 5 out of 5 stars
Excellent quality
Firetv Posted
Excellent quality, I really love its dimensions and the quality of image and sound
I would recommend this to a friend - Rated 5 out of 5 stars
Love it!
Angela Posted
Perfect size for my toddler! He has his own little set up now where he can’t watch all of his favorite shows!
I would recommend this to a friend - Rated 4 out of 5 stars
Insignia TV
HannahS Posted
Perfect size for my bedroom, however I am having issues with the picture and will be bringing it in to get checked out.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted
Hi Hannah, thank you for taking the time to share your feedback on the Insignia 32 inch Class F20 Series LED HD Smart Fire TV and we are glad to hear it is the perfect size for your bedroom while also noting the picture issue you experienced as your feedback helps us improve, thank you for choosing Insignia, Faisal | Insignia
- Rated 5 out of 5 stars
Easy setup
SandraW Posted
Really easy to setup. Connected easily to my internet and i was also able to get it to connect to my laptop without an hdmi cable using the mirroring option. Would buy again.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted
Hi Sandra, thank you for sharing your feedback. We’re thrilled to hear that your Insignia™ 32" Class F20 Series Smart Fire TV was easy to set up and connected smoothly to both your internet and laptop using the mirroring feature. It’s great to know the TV fits your needs so well that you would purchase it again. We truly appreciate your support and thank you for choosing Insignia.
Rafay | Insignia Products
- Rated 4 out of 5 stars
will buy again
DenetriaS Posted
its good tv just smaller in size wish was bigger for the price but it is light weight and easy to assemble. easy remote that comes with 2 batteries for the remote.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted
Hello Denetria, thank you for sharing your experience with the Insignia 32" F20 Series HD Smart Fire TV. We’re pleased to hear it has been easy to set up and lightweight, and that the included remote and batteries added convenience. We appreciate your note regarding the size and value. Thank you for taking a moment to share your thoughts.
Sarada | Insignia
- Rated 5 out of 5 stars
Buy it
LaquishaS Posted
Love it brought it for our 3 year old son room and it works perfect
I would recommend this to a friend