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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1266 reviews

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Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are delighted by the 42" Class F20 Series LED Full HD Smart Fire TV's picture quality, describing it as clear, sharp, and vibrant. They also appreciate its user-friendly interface and affordable price. However, some users have experienced issues with the remote control, slow performance, and occasional screen and navigation problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 1,266 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV for a great price. Purchased as a replacement for Mother in law

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Good tv remote acts funny

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv just sucks sometimes the remote isn’t always sinked to the tv

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Firetv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price fast shipping quality seems to be very good

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 3 out of 5 stars

    Remote works sometimes

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the tv is okay. Only once has reset itself in the middle of using it. The remote, however, works sometimes and sometimes it doesn’t. I usually have to take the batteries out and put them back in and they’re brand new so that’s annoying.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Insigna TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv, I had one already and loved it. Good bargain

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase great quality and perfect picture

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect bedroom upgrade!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace an older TV/DVD combo that was in my bedroom. It’s the perfect upgrade and I was able to get every streaming app signed in with ease!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome tv Love the Amazon, Netflix, Hulu and Disney + controls

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    GOOD CUSTOMER SERVICES

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I RECEIVED DAMAGE TV ON SHIPPING . I CHAT WITH CUSTOMER SERVICES AND SEND REPLACEMENT VERY PROFESSIONAL CUSTOMER SERVICES

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for the price. I purchased this for the bedroom and with its wifi connection I don’t have to worry about running a cable line

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the way I was treated. My purchase came in sooner then it expected and I was grateful. Thank you.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not terrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When purchasing a new TV , there shouldn't be a change to recycle the old one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hood brand good price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had Insignia TVs before. This is a good brand. I hope this one lasts as long as our last one (8 years).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Saved My Life

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a life saver. Although it took long time to receive, iCan say I’m glad to have now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    42" tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv was returned due to us being able to use our old tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tv is in my guest bedroom but works fine! I am pleased with my buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love ❤ this tv i have a model in roku but alexa is better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gamertv2022

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for gaming on and built in firestick is sweet

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 2 out of 5 stars

    Remote problem with the TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remote was defective. I bought the new TV from BestBuy. TV was okay but remote does not work. Even when they replace the remote it was defective too.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi,

      Thank you for taking the time to review our Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV. I understand you found it uncomfortable to use since the remote is defective and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.


      Insignia Products
      Nikki
      https://insigniaproducts.com BBY-ExBrand_Insignia

  • Rated 2 out of 5 stars

    Not worth it.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought I'd try this brand but i was sadly mistaken. The picture quality is ok but 20- something days after i bought it the speakers are making a rumbling noise when the bass is low in the program. I see why bestbuy cuts the return policy at 15 days. I will definitely be looking at other options to buy my electronics in the future

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello there,

      I am so sorry to hear that your experience with our Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV has not meet your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. We would love to check this situation further with you, so please feel free to contact us, our agents will be more than happy to assist you, please follow the link below or reach us at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.

      Insignia Support
      Louise
      www.insigniaproducts.com/support BBY-ExBrand_Insignia

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