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Customer Ratings & Reviews

Insignia™ - 5.3 Cu. Ft. Upright Freezer - White-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 366 reviews

96%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 366 Reviews
  • Rating: 4 out of 5 stars

    This would have been 5-stars if it were frost-free

    Posted
    FloridaFoodie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is a great little upright freezer. I would gladly have paid more for it if it had the frost-free feature. I am not looking forward to the time when I will have to defrost it! However, that is the only downside to this freezer, albeit a rather major consideration. I did not have room for anything larger. I am very pleased with this unit. It's easy to find the frozen food in the freezer and it runs quietly. I've had it for about 1 month now, and there is very little frost build-up on the shelves. The trick is to NOT open the door and stand around looking for things. Know where you put the stuff to begin with. I use this freezer solely for the extra room that my GE refrigerator cannot provide. It has a bottom freezer where I keep the every day stuff. If I want to spend time rummaging around in that freezer it's OK because it is a frost-free fridge. As I've already said, a manual defrost unit is less appealing than a frost-free model, but this Insignia fit the space and is quite inexpensive. A great value! I'm happy I bought it!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good for 1-2 person household/good so far

    Posted
    Itsbeenchilly
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Small freezer good for 1 to 2 people (we are 1 adult/1 teenage household). Wanted upright freezer-easier to see what looking for/better organization of items. Takes up minimal space. Enough space to keep some overflow from frig freezer /minimal amounts of extras on hand—YOUR NOT GETTING a 13.8 or bigger freezer-it’s 5.3—IS NOT BIG ENOUGH for large families, large amounts of bulk warehouse buying or a side of beef. Have only been using for 2 months—so far so good. Picked up on day said would be in, put it in spot, took out of packaging/was damage free, read thru/followed instructions, let it sit upright for a day before plugged in, started right up, waited day before putting things in, been running fine, and not opened on daily basis-probably will miss frost free feature had in previous bigger freezer—knew wasn’t feature on this model. Would offer positive info to friend based on 2 months have had it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Surprising

    Posted
    AskTheNanny
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have been very pleasantly surprised with the quality and usability of this freezer. We went from a massive 50+ year old Sears full size (think room for 6 adult bodies) chest freezer, which finally gave up the ghost, to this one. Now granted this won't hold the quantity that the old one did, but I no longer have 10 people I'm shopping for and feeding. This one holds more than aequate amounts of frozen food, and the layout makes it really easy to find things- nothing gets buried for years on end. It freezes things hard lickety-split , and I like the layout of the shelving. There is room on top for a microwave, a bread holder, or some other kitchen-y thing. Good get, and the price is certainly right! Make sure you really pay attention to the measurements here, this thing is about the size of an apartment size fridge-freezer .

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible Plastic/Chemical Smell inside

    Posted
    DEEDEE
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    When I first opened it it had a terrible plastic/chemical smell. I washed it down with water and baking soda 4 times. Then I left the door open for 4 days. I thought it was gone so I started it up. I ran it for 2 days and it still stuck. I then cleaned it with alcohol. ran it again for a day and it was a little better. Then I washed it down with white vinegar, that helped the most. I didn't smell it when I opened the door. I thought it was gone. I tired four different times putting different pieces of food in it. But every time the outside of the package smelled like plastic/chemical. I gave up after the last time the food was in there only for 1 hour and the package smelt bad again. Made in China. Took back. i hated to. I seem real nice and i used my points plus on sale. Got it for $158. What a deal. But I didn't want o chance it. People say "off gassing" is only when not cold. This did it even cold. Not sure what was causing it, but wasn't going to risk my health on a good deal. Product number has been changed, but same product. That's why only reviews no more than 3 months old right now. Buyer beware.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Damaged

    Posted
    Rach
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Glad I got it on sale and did not pay full price. The freezer works, no problem. I took off 2 stars because, when we got the freezer into the basement & unpacked it, it had a large dent on the upper right side, near the back. The box wasn't damaged, nor was the Styrofoam that was on the corner. I believe it was damaged at the factory and shipped to the store in that condition. I could have returned it but did not want to go through the hassle of repacking it & taking it back to the store. It doesn't effect how it works so I decided to just keep it. The manufacturer should have better quality control. I would recommend buying one to a friend, just unpack it in the store & make sure it isn't damaged before you take it home!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent little freezer

    Posted
    AB62
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I’ve been wanting an upright freezer for a while had 2 chest freezers & was tired of having to bend over in it & not knowing what was even in the freezer after stacking food on top of the other so I gave them away after a while! We live in an apartment with a very small kitchen & we only had a little area for a freezer & when it arrived it fit perfectly!! It has a good amount of space just enough for my son & I we are very happy with it & can now stock up for the winter I just wish it had a light but I’ve been checking led stick up lights that can with stand extreme cold & maybe I can get one I can put in it!! The delivery guys for the Coloniel Heights store were great too!! Anyone with a small space & a bad back should get one U & your back won’t regret it!!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Yes. Just what I needed

    Posted
    GenuineBuyer
    • My Best Buy® MemberMember

    I stay in an apartment. I dont have time to cook daily or even weekly. I cook in bulk and do frozen meal preps. The apartment refrigerator wasnt big enough and I dont like deep freezers, so I got this. I was so happy to find one this long and small. It fits into my coat closet. I'm glad I dont I have a freezer taking too much space and messing up my apartment decor. This was perfect. It freezes well. Cons. - The door reversal, is almost impossible. I'm pretty strong, but I could do it. It almost broke the freezer. So I left it. - 2 racks frosted almost immediately (3 weeks) - the door suction is really tough. U cannot easily open it after closing it immediately. - I wish there was more room and storage on the door

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Fairly good upright freezer

    Posted
    Susan813
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    At first I was very impressed with this freezer, but after a week ir so, the freezer started accumulating quite a bit of frost. I know this is a manual defrost model, but I was previously assured that it would be many months before I would need to manually defrost the freezer. This is very disappointing because with the frost building up above the top shelf reduces storage space. On the positive side, all the food inside is solidly frozen, there is a very tight seal, it is extremely quiet, and it takes up very little space.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not worth the hassle

    Posted
    nannyalee
    • My Best Buy® MemberMember

    Top two shelves started frosting over the first day. Kept raising the temp to no effect. I followed all setup instructions. Glad I kept the original box- the 1 year manufacturer warranty requires the original packaging AND you have to haul it back to the store- in my case down a flight of stairs. I had it three months before I was able to return it. Even though it’s manufactured by a Best Buy subsidy- since it was past the in store return policy, I had to take store credit. They couldn’t even arrange a free home delivery for a new freezer after I hauled this faulty freezer up and then back down the flight of stairs at my condo. Since I now have a store credit I have to make do until they come back in stock so I can repurchase and haul the next one back home, and hope the new one isn’t defective, too.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for Small Spaces

    Posted
    ArizonaGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is my 3rd Freezer I currently own. A 22 year old Roper in the Garage, 3 year old Magic Chef on the Patio, and now this Insignia in the spare bedroom. I do a lot of cooking in Large batches and was looking for an inexpensive Upright freezer to store my homemade soups etc.. Its SO much easier to locate the items in an Upright unit rather than unloading items in a Chest freezer. This freezer works perfectly on the Normal setting. It’s compact and fit well in my spare multi-purpose room. It stores plenty of small items. I will now use my chest freezers primarily for Large Bulky items. It’s very quiet when running. Very pleased with this purchase! Even more pleased with the price!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Bent side

    Posted
    DTho
    • My Best Buy® MemberMember

    I like the size of the freezer. It seems like it would be a good freezer to have. Unfortunately like other reviews, mine was All dented up when I took the box off. The box looked in descent shape at the store. Warning you. If you buy it you will probably have a dented product. Called the store and the only option it to bring it back, order another one, then come back and pick it up. That is 3 hours worth of driving in my truck or about 40 bucks worth of gas for a 200 dollar freezer. If it works we might as well keep a bent up freezer instead of spending 3+ hours of my life drive in Houston traffic.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfect size!

    Posted
    AMLmom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've procrastinated about buying a freezer for quite a while, I didn't want a chest freezer bc I prefer the upright style, but the prices are always outrageous. So when this one was on sale I jumped at it! It's the perfect size for a family of 2, I can store precooked meals and meats in it along with extras of my sons favorite frozen goodies. It doesn't take up as much room in our garage as a huge freezer either which I like a lot. Delivery was easy on time and painless, too!!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Damaged

    Posted
    SWPAGUY
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    OK, so I order it online, pick it up at the store, take it home and take off the box and guess what, it's damaged. Not a little scratch or dent but a 6" section of the left rear edge is crumpled. So, either someone hit it with a hammer or it got banged on the side of the semi trailer when it was being loaded or unloaded. Sort of sad that nobody takes any pride in doing a good job anymore. They just bang away at things and tick off the customers. Now I have to put the packaging back on and haul it back to the store I picked it up at. This is going to be 3 to 4 hours of wasted life taking care of this and then I'll have to wait another 4 to 5 days after they take it back to get a new one. This really stinks.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good so far

    Posted
    Doczeuhl
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I struggled with deciding to get one of these cheapo, budget freezers again. I had gotten one in the past (different brand - Igloo), it broke after 1 year, got it replaced using Best Buy's Geek Squad Protection Plan. That broke after 2 years and Best Buy could not replace it so I got some money back. I tried to go without one for half a year but our large family really needed extra freezer space. However, I couldn't justify getting the larger, more expensive units, so...here we go again... I got the Insignia 5.3cu ft with the protection plan. It works well now but ask me again in a year or two.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Small economical freezer

    Posted
    Kellermom
    • My Best Buy® Elite Plus MemberElite Plus Member

    If you need a little extra freezer storage this should do the trick. It is small. Mine came with an interior dent and a missing leveling foot, but seems to be functioning. I just moved frozen food from our crowded freezer in our kitchen refrigerator into this. There is no light and limited room, but it seems to be doing what I wanted it to. The big bonus is no bending over to dig through items like in a chest freezer.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good size freezer for small family (<4)

    Posted
    whitebear
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Even though our bottom freezer fridge is decently large, our freezer is always full so we were looking for a small freezer that does not occupy too much space. We opted for a vertical freezer because it takes the least amount of floor space in our garage even though a chest freezer of the same size are better in terms of energy efficiency, actual usable space, and price. It is also much easier to organize and find items that you store in the freezer. So far the only thing I don't like is the really bad smell of new plastic and/or other materials. You definitely want to leave it open and air it out for a day or so.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Slightly disappointed but ok for a 2 person home

    Posted
    Brewski
    • My Best Buy® Elite MemberElite Member

    First of all, I know I shouldn't expect much from a $200 upright freezer. However, i think i got duped by the description saying there was an interior light... The light was the main reason i waited a few weeks to get this model vs the outgoing model which it also appears has better shelves, bigger capacity, and could possibly be better made/ insulated seeing as it weighs 20 pounds more. That said this one is working fine so far (2 days). And i don't feel like boxing it up to back to Best Buy since free delivery isn't included on freezers in thus price range. The manual says life expectancy is 8 years so hopefully we reach that time frame.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Works for us

    Posted
    Melmo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We already have a chest freezer but have wanted a stand-up that wasn't too large, but also not extremely small. This fits. My only complaint (so far) is that the unit is actually very light and easy to move, which is great if you are putting it in. Not so much when you are just trying to open the door. Pretty much every time I grab the door and pull, the whole freezer slides on the floor. I don't know if some nonslip matting would prevent this or not, but I'm going to try. Other than that, though, it does the job.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice Freezer That Doesn't Take up a Lot of Space

    Posted
    Gremlin1953
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My husband and I are retired, and needed just a little more freezer room so we looked around and found this one. We have had it now for almost a month, and it is so quiet we can't even hear it running. Since it's an upright, things don't get lost in the bottom like in a chest freezer. It seems very sturdy and well-built too. And this one keeps things cold, really cold. It takes up very little space in the basement. I am very pleased with this unit and would recommend this to anyone who needs a freezer but doesn't need a huge amount of extra space.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Exceeded our requirement!

    Posted
    coopck
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We selected the Insignia upright freezer to fit in a very restricted nook. After determining that we had at least the minimum required clearances, I did a quick and easy remodel to get the freezer into what was originally a small closet recess. We weren't expecting much more than a good fit, but we have been more than satisfied with the operation of the freezer and the huge convenience offered by this, an auxiliary frozen food storage capacity to augment our kitchen refrigerator / freezer.

    I would recommend this to a friend