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Customer Ratings & Reviews

Customer reviews

Rating 3.6 out of 5 stars with 227 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.5 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

67%would recommend to a friend

Customers are saying

Customers value the ice maker functionality, ease of installation, and overall performance of this kit. While most customers are satisfied, some have noted concerns about the noise level. The ice maker and installation process are frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 227 reviews
  • Pros mentioned:
    Ice maker, Installation, Overall performance

    Rated 5 out of 5 stars

    Ice Maker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, Works great, makes plenty of ice.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Insignia Ice Maker

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought this Insignia Ice Maker with a new stainless steel refrigerator from our Best Buy in Bayamon, Puerto Rico At first it was not working correctly. Was not making any ice cubes for the first 24 hours only spilling water on the ice cube tray . But the second day it started working properly. Still checking it out if it stops working .

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your experience. We are glad to hear that your Insignia Ice Maker is now working properly after an initial hiccup. Your feedback is important to us, and we appreciate your patience as you continue to monitor its performance. We are committed to ensuring our products meet your expectations and provide reliable service.

      Keith | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Great Ice Maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the ice cubes instead of half moon shaped ice,it works great

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Ice Maker Addiction

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this ice maker withe the bottom freezer fridge from Insignia and it’s a great addition instead of use a counter top ice maker. Easier for the children to get ice for their drinks and making cocktails when friends are over.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had to have this ice maker replaced 3 times since I bought it last June because of water leakage. This fourth icemaker is also leaking water so the ice freezes in a pool of water. I stir the ice every morning before leaving the house, but sometimes it has already leaked and the cubes can’t be broken apart even or I’m in a rush and cant stir it. So, I have to have it replaced again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the ice maker working perfec. and employee due very good job .congratulention for working in my home

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Ice maker

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to install. Very satisfied.would definitely recommend this item..

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Junk and Poor Customer Service

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked just fine for a year and just as my warranty ran out, the tray warped, flooding my freezer. I was told by Insignia customer service that there was nothing they could do since it went bad half a month after the warranty ended. Buy at your own peril.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Could be better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very loud when the ice is dropping into the bucket. Ice in the bucket seems to melt and clump all together.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi there!

      Thank you for writing a review about our Insignia™ - Ice Maker Kit for Select Insignia 18 Cu. Ft. Refrigerators - White. We know how concerning it is that it is very loud when the ice is dropping into the bucket. We would love to check this situation further with you, I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below or reach us at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST,Monday-Saturday.

      Insignia Support
      Irene
      www.insigniaproducts.com/support BBY-ExBrand_Insignia

  • Pros mentioned:
    Ice maker, Installation
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Does what it’s intended for and easy install

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ice maker is for specific brand/models. Do your research as i found an error on the BB website. Otherwise, this installs relatively easy (if you have basic mechanicL skills) and works as it is intended. It can be a little loud but thats an ok trade off with consistent ice making. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker
    Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Just ok

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kinda slow at making ice. It is very noisy. The ice cubes themselves are good size.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Ice maker

    Rated 4 out of 5 stars

    Works good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, works good , don’t expect an abundance of ice quickly. However the cubs are uniform and solid so the last longer than ones with air bubbles . You will need to purchase a connection kit from water line in you’re house to the water pump for ice maker

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Keeping our cool

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The icemaker is nice. But getting it and installing it... UGH. Getting it: If you're like us and want to add the icemaker after you've had the refrigerator delivered, you'll find that it costs $100 to have it delivered (plus the $99 for the product). I tried to have it delivered to the store to save the hundy, but they couldn't do that - so I called and was told that I needed to go into the store and they could zero out the delivery fee - and that the person on the phone could not offer that. That's way too many hoops to jump through, but hey, we wanted ice. So I drove to the store to order the icemaker for delivery to my home. Rediculous, right? Installation: The instructions and included hardware were pretty confusing and missing screws. What should be 20 minutes turned into an hour of decrypting and roulette choices. They give you two sets of three screws and three pairs of holes - meaning you have mismatched screws. It all worked out, but drilling holes into your new freezer is pretty stressful.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Overall performance

    Rated 5 out of 5 stars

    Love ice maker!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clearly instructions to have installed myself and great product

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker
    Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Loud AF, but makes ice!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is VERY LOUD. It sounds like a tiny construction crew is running drills and dumping buckets in my kitchen . It does what it says, however, it makes ice.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your feedback! It’s good to know that the product delivers on its promise of making ice. However, I understand that the noise level can be quite disruptive. If you have any other questions or need assistance, feel free to reach out. We’re here to help! - Carl | Insignia Products BBY-ExBrand_Insignia

  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Slow but functional ice maker.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fine ice maker for the cost. The instructions are a bit confusing, and some of the parts that came in our box were for the top-freezer model. Do make sure you get the right model, as one has parts to mount for top freezers and the other is for bottom freezer mounts. It took me about an hour to install. It has been running flawlessly since then (45 days). It doesn’t make ice quickly: it took more than 48 hours to fill the ice tray. It is very quiet in operation.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback! We’re glad to hear that you find the ice maker to be a good value for the cost. We apologize for any confusion caused by the instructions and the inclusion of parts for the top-freezer model. It’s important to ensure you have the correct model for your freezer type. We’re pleased that the installation took about an hour and that the ice maker has been running flawlessly for 45 days. While it may take some time to fill the ice tray, we’re happy to know that it operates very quietly. Your detailed feedback is valuable, and we appreciate you sharing your experience with us!

      Keith | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Ice maker, Installation

    Rated 5 out of 5 stars

    It makes ice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does it's job. Makes ice. Easy to install. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Overall performance

    Rated 5 out of 5 stars

    Ice maker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ice maker was very easy to install it was a perfect fit for my refrigerator and works with no issues

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback. We’re glad to hear that the ice maker was easy to install and fit your refrigerator perfectly. It’s great to know it’s working smoothly without any issues. Your satisfaction is important to us, and we appreciate you sharing your experience.
      Keith | Insignia Support BBY-ExBrand_Insignia

  • Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a second unit for a new refrigerator. The first one barely lasted 2 months. And this one has not been delivered yet. Installation date is another month! Hopefully 2 nd one last longer.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Perfect accessory

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It keeps my ice basket full! So my beverages are always ice full

    I would recommend this to a friend
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