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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2002 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers regard the Laser Lens Cleaner as easy to use and effective for cleaning and improving the performance of CD players. Many found the price reasonable. However, some users reported compatibility issues, particularly with PlayStation systems, and a few experienced continued skipping despite using the product. The cleaner's ability to resolve skipping issues was a point of contention among users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 2,002 reviews
  • Rated 4 out of 5 stars

    Works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Blue ray was having some issues where disks would stop playing or freeze up. Used this product to help clean disks and it seemed to help a lot. Not having the issues anymore

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's a good dics

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having trouble with my CD player and had it worked on and but that didn't work after a little over a $100.00. I decided to go and get a dics cleaner and did what it told me to do and God behold it worked. I wish I would have listen to my grandson, I would still be a $100.00 richer. Thank you Best Buy.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Didn’t work for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried to use it to clean the Wii but it didn’t work. It could just be the Wii that had issues so 3 stars.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just the fix I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My van's DVD player wasn't reading discs. I first thought it was shot and going to be an expensive replacement. After 1 clean with this product all was well again. Worked great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use and works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It cleared up the CDs dragging sound when playing. I had no trouble once it went through the cleaning process. Since I use it daily while driving 1 hour to and from work, I have used it a second time once the CDs sound like their dragging much like the old records staying in the grooves.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Only so-so

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked on our CD player at home, but would not work in our car's CD player (which was very important to my husband)

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    CD/DVD cleaner

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have and still enjoy playing my movies and music on my DVD Player. I know in order to have it last i need to clean the lens often. Every time I'm in the market for new lens cleaner I know I can go to Best Buy and find one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent lens cleanser

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this is fix an old Wii, but alas it was too far gone. :( But this did clean my existing cd players

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having some trouble with my CD player skipping and not tracking. Iput this in the player and ran it for a while and the problem stopped.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not so great

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really what I expected. Didn’t work as expected. But as disc are almost obsolete, gave it a chance.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good for dvd cleaning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product i was having problems with my dvd player skipping and freezing. I put this in the dvd player and now have watched two movies and they havent froze or skipped yet. My only issue is it doesn't show a menu for you so you have to listen to instructions.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    For Tray Load players only!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item is for use on tray loaded players, my use was for a car CD that is a slide in. I'm sure it would be a 4-5 Star rating when used on a tray load. I gave it 3 stars due to the small obscured print that notes its intended use. The item is unopened and will be returned, disregard the rating that are shown- the screen locked until choices were entered.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Only so-so performance.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have "played" this cleaning CD 3 or 4 times now...the playback on my music CD'S has gotten better, however...it is far from what I was hoping for! I could barely make out the instructions on the cleaning CD before I played it the first time. It's easily understood now, but my music CDs are still skipping. Maybe a few more spins with the cleaning CD will get me there!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job. I love how it will let you check your sound hookups out too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Well worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use. Was long overdue for cleaning the DVD and blue ray. Worked well and definitely would refer the laser cleaner.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fixed issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xbox was unable to read discs. This cleaned it which was apparently the problem as it is now working without issue.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I needed a new one!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new laser cleaning disc! The price seemed high to me but, apparently the cleaning disc has gone the way of the 8track tapes!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Works Great For Me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noticed I need a new cleaner when old one was cracked...lol so I saw this one and have had good results with Insignia brand so got it.. price was right and it works like it should..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It works!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Blu-Ray player was starting to act up. It wasn't reading the DVD's correctly at all. I put the lens cleaner in, followed directions and now the player works perfectly. I am completely satisfied with this product.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Bought it to clean my navigation system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Try to use it for my navigation system in my vehicle. Would not work. Save it for DVD player instead.

    No, I would not recommend this to a friend