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Customer Ratings & Reviews

Your price for this item is $5.99
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The comparable value price is $17.99

Customer reviews

Rating 4.5 out of 5 stars with 545 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are pleased with the Soft-Shell Case for Apple® iPhone® X and XS, frequently praising its protective qualities, excellent fit, and affordable price. Many appreciate the case's slim profile and ease of use, while also noting its good grip and clarity. Although some mentioned minor drawbacks, the positive feedback on protection and value for money is prominent.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 545 reviews
  • Rated 3 out of 5 stars

    Too thin for appropriate protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's minimal and looks great. But it won't do much for protection.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok case but changed color

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went with clear and it quickly turned to a orangish brown tint.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Gets dirty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stains transfer very easy making the case look dirty.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nice case but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking case but it does not protect my phone.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good Texture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case great for people who don’t like big cases

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality i use best buy brand on all my phones

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Nothing spectacular

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're looking for a case to cover the back of the phone so you can't see it, this is it. If you're looking for any protection, look else where.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi.

      We appreciate your feedback. This case is fantastic to give lightweight and unobtrusive protection to your phone and let's the beauty of your phone shine through.

      Charles V. - Insignia Support
      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 2 out of 5 stars

    OK case, but hurts finger while using

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OK case withing budget. The only thing I really hate about this case is the sharp edges at the speakers which rests on my pinkie while using the phone. This hurts a lot!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Decent case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek case but that’s about it. Nothing overall special about it. Only purchased it because they didn’t have any wallet cases available.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not recommended.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned it because it arrived all scratched and the back part looked discolored from the manufacturing process.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Fair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To flimsy to protect your phone,ei be getting a better one.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not great

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does not sustain the look of your iphone. Original feel goes away

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello Vipsspre

      Our customers feedback is our priority, I understand what you're going through, buying a case that doesn't sustain the look of your iphone can be more then frustrating and this should not be happening. I do recommend that you contact us at Insignia so that we can determine the resolution.

      https://www.insigniaproducts.com/contact-us
      Brian C. -Insignia Support BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    DOES NOT FIT iPHONE 8

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It says right on the package contents that this fits an iPhone 8. A picture speaks a thousand words... check out the picture. BESTBUY, you should know better... check your products before you put them on the shelf!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not what expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the cheapest thing I bought at Bestbuy! Not worth your money. It’s very thin and no protection, if it drops.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Price reflects product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a cheap phone cover option. Found this suited my needs. Box claimed it would fit an IPhone 8. Nope, not even close....

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi.

      Thanks to reviews like this you bring to our attention what is important to you. iPhone X and XS have a different body type than iPhone 8 or 8+. If the package indicated misleading information, we would like to check what we can do for you. Please give us a call at 877-467-4289 for specific orientation on this.

      Charles V. - Insignia Support BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Not Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality feels cheap, feels like I was sent an used case.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does not cover the phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No it does not cover the cell phone properly. Do not like it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sleek, small case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, simple case for iPhone X. Cleans up well too!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 3 out of 5 stars

    Good case but gets very dirty very easily

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case it fits my iPhone X perfect and looks good. I love the pink. It is protective, i dropped my phone and the case protected it! But the only downside is that it gets VERY dirty VERY fast. Within a week of having it my pretty pink case stained grey around all the edges. I tried cleaning it with dish soap and it won’t clean. So don’t expect this case to stay nice for long.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Better protection than Apple Silicone case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case. It protects the iPhone X on all sides including the bottom (which Apples’s silicone case does not). The button cutouts are perfect and the camera cutout on the back protects the camera lense. The case adds next to nothing in bulk to the iPhone X. The material feels soft and comfortable in the hand. Perfect case and the price is excellent. Buy it!

    I would recommend this to a friend