Customer Ratings & Reviews

It was an easy process. The installers were very knowledgeable and did an efficient job of converting our new stove from gas to propane.

The installer came in and did his installation magic and was out in 20 minutes. Very impressed with his management skills.

First class technician. Arrived on time and knew product and conversion process for propane.

The installers did a great job! They cleaned up everything and were very nice. They did a great job hooking everything up and everything works perfectly.

The installers were excellent! Squared Up was the company and they were so knowledgeable and contentious! They made sure everything worked as it should before they left!

Installation went so smoothly. The installers were professional, timely and friendly.

I paid for hook up and installation, the stove arrived, they took the old stove, no plumber to hook up the stove, I had to pay a plumber to hook up the stove.

The installation guys were fantastic! They were on time. They were clean, respectful of my home and their work area, and thorough. They even indicated how best to clean the unit.

this installer was good and the rest of the delivery process was crap...I would like the original gas jets replaced in case I move. I doubt anybody off importance to the company will contact me as you seem to want to kiss it off to out of country services, good luck surviving with this poor service

Ronnie delivered our 2nd stove and installed it. He was fast and efficient. He answered questions plus asked us if we had any more at the end of service.

The Best Buy installer took his time when converting our new range from gas to propane. He said that he was very aware of the potential dangers of incorrect installation and checked everything over thoroughly. We are still here. ;-)

Very good appliance’s. We are very happy with our products from Best Buy. We were not happy about the service men that couldn’t install our range and had to pay a plumber to install them. They did not feel comfortable doing it with the line that was already in our home,. So we understood that to a point, but the plumber said that there was no reason that they couldn’t do the job.

Love our new range. Install team did great job!!!!

Best Buy kept sending people that were not aware of how to properly connect propane to my double oven. After many tries and even calling the oven defective, we got the last and final rep. I forget his name but he knew his stuff. I am very appreciative of his professionalism and knowledge. Wish we got him the first time! Love, love, love my new oven!

Was shipped to me broken and was repaired quickly. Service people were Great!

Nicolis did a great job fixing our ranges Burner that was not working.

Great crew! The guys installing the stove were awesome. They made the conversion to propane seem easy. No worries with these fellas doing the conversion and install. I recommend letting them do the work. No headaches, no broken knuckles, no worries about blowing yourself up. Great deal all around.

Installers put range together in driveway, installed the tip safety part and gave the the initial instructions on heating the oven. They cleaned up after. Installation went well.

The gentleman and his nephew was a great team they did awesome work

I rarely take time to leave feedback or reviews as a worker in the retail industry. I have a general understanding of supply constraints, shipping from the vendor, and customer service - and this by far has been my worst buying experience ever. I purchased this stove originally on December 8th, was given a delivery and install date by the end of the month. Great. Several days later I'm notified the item is backordered and wont arrive until February. OK. Since my existing unit is broken, I cancel this order and go into the store for assistance. A store employee tells me they can place an order for the same unit, to be delivered early January - we schedule this and I go home. The same day I get a delayed of delivery notice that the item is back ordered until March. This time I call and speak with someone about my options as I would prefer not to wait 3 months for a new stove. We identify an alternative brand option, its ordered and is delivered in days. However the unit did not come with the necessary parts for conversion to Liquid Propane and I was not notified by the associate assisting me that I would have needed to order these parts separately from the manufacturer in order to be able to use the new replacement option. After refusing delivery on this alternative option - I revisit this GE unit that I initially wanted. I place an order on December 18th with a representative over the phone to be delivered and installed January 29th. At this time the unit was on sale through Lowes, but I was denied a price adjustment because Best Buy had paused their Price Match Guarantee for the holidays until January 13th. Then 4 days before my delivery date I'm notified there is a delay in shipment and they would need to reschedule my delivery for March 11th. At this point I gave up, contacted a local GE dealer who was able to get the product delivered and installed within 10 days of contacting them. I'll likely never try to purchase an appliance from Best Buy again. I made every attempt to purchase a stove from Best Buy who could not deliver a suitable option in under a month and "sorry, it is what it is" was not good enough service to keep my business.