Customer Ratings & Reviews

David is an excellent source of information. He explained to me why I was having the issues in such a way that was easily understandable to a non-techie person. He was kind, considerate and thoughtful. Great experience

Geek squad guys were professional, friendly and explained product so two old people could understand. How ever much they are paid, it is not enough. It is hard to hire two amazing people like this, so please make sure that they are compensated enough to reflect their professionalism to your business!!

We finally got Ryan Akins to come and check our surround system The guys that installed it and came again to check on it did not do a good job. Ryan was great and fixed things so that we could hear it.

I understand that coming from Tupelo to Columbus is a big deal, but I thought the trip charge was a bit pricey.

Have not used some features yet. Small leak in corner of dishwasher door. Overall nice looking appliances

I had a broken mount on a solar charger for my garage door camera. Tried to replace just the broken bracket and couldn't. Best Buy sent an installer with a n entire new unit that took just the new bracket and swapped it out...

Delivery employees were prompt, professional and did a perfect job of getting into a remote location, bringing in our appliance and installing it quickly and efficiently. Could not have been more satisfied; yet another example of why we shop and purchase at Best Buy. Happy customer.

Although it was extra because of the distance it was well worth it.

The two guys two guys that came to our home were awesome! Kind, professional and got the job done quickly and accurately! Even took time to show me a few perks to the TV! :)

They had to wheel both in through the garage because all of our other doors were too narrow. The guys happily helped get them in and made this pregnant mama very happy

Totally worth it. They were awesome at setting everything up and explaining everything to us non tech savvy people. Two thumbs up!

Geek Squad offers many good services and this is the best way to take advantage of them. I highly recommend it.

The crew got lost. Wouldn't listen to my directions and were late. They were good at getting it in the house and unpacking it.

I have not heard from David from geek squad !! He took over $800.00 on our card with $500.00 of that for them to come out and put the equipment in our facility!!!!! We do not have equipment we paid for or have it installed!! Have not heard from anyone on this at all!!! VERY UNHAPPY!!!!

Kevin did a fantastic job! The second house he did for me!!!

No doubt whatsoever the investment was worth every penny!

They were very polite and did the work well and quickly

The person that installed the fridge did a great job!

On time and very helpful. Recommended! Good service!!!

I went to the closest Best Buy for my Geek Squad install but because I was outside their normal zone, I had to pay an additional trip charge on top of the normal. If Best Buy closed stores to be more competitive, how does that make it my fault that I am not in your delivery zone? This outside of zone charge should be dropped completely. If we shop at your store, and want you to install, isn't that what really counts? Our business and loyalty? You shouldn't penalize us for it.