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Customer reviews

Rating 4.6 out of 5 stars with 4029 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 182 Showing 3,621-3,640 of 4,029 reviews
  • Rated 3 out of 5 stars

    Functional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but hard to tell the difference between it and other brands. Drags my computer speed down when it scans or updates.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Subscription Help

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    System works but I need a way to better control how many subscriptions I really need.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Covers 3 devices!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot runs in the background and doesn't slow the computer down while I'm on it like my previous security scan did. Happy with my purchase.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent product.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent product. Can as a free gift when a Kroger purchase was made. I’m not positive I wound purchase it one it’s own.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    its works mostly

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If u use comcast, just use their free version of Norton, its the best version and works the best. but this version does its job.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    not happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i don't live in Utah but get a charge this s messed up please cancel this out so i dont get charged again for this

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a huge fan, came with the laptop. I won’t be renewing the subscription.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Did not work for my needs

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this when I bought my iMac. Halfway thru my second year. It stopped working. I needed the protection so I bought a subscription to Kaspersky so my Mac would be protected. Its a great product but when it stopped working for my Apple. I just bought something that would. I even tried to receive some support from my local Best Buy where I bought my iMac but they were useless in helping me.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      I'm sorry to hear that you had difficulty using Webroot on your Mac - I hope you find a service that works best for you - Stay safe out there! Webroot

  • Rated 3 out of 5 stars

    Will not work with Apple

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot use on iPad this product on my iPadWill probably be OK Anna other product and another tablet not an Apple product

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Problems with auto renewal

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This security software appeared to perform as expected during the first year. After the first year we paid for auto renewal. For months we continued to receive invites to update. Numerous calls to Best Buy failed to elevate the problem. Finally one agent was able to issue our requested refund. Too many attempts made to resolve the problem. Very frustrating

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Please reach out to BestBuy support for assistance: 1 (888) 237-8289 Webroot

  • Rated 3 out of 5 stars

    Handy for securing cords

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Handy for securing cords. Would have been better had the hook portion run the entire length of the strip like the loops do; that would be more secure.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good for most part

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good virus program . The issue I I’d with MacBook was it was slowing it down and I had to finally remove it off laptop

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Watch auto renew

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Auto renewed without notifying me via email. Very annoying

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Overpriced

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really impressed with service for the cost. I feel it should be available at no charge.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Watch it Webroot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mean this is a security suite for your personal computer, so I can't knock it for what it is. I was unpleasantly surprised when I found that the subscription automatically re-newed itself after the year had ended. I'm pretty diligent on neglecting auto-renew or have things auto-pay. Did not welcome that move, but it has been rectified; therefore, all is well.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Please reach out to bestbuy support for assistance: 1 (888) 237-8289 Webroot

  • Rated 3 out of 5 stars

    Good item for my needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only buy this type of product from Best Buy because I don't want to use any other type for my desk top since it was originally purchased from Best Buy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Got with initial computer purchase

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got with initial computer purchase. Good value for initial purchase, not so sure with annual renewal price options.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Security

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It did good job for the first year. But when I had to renew it I had to pay geek squad to get it reinstated.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Webroot Internet Security

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this antivirus before, but it is not my favorite. It is okay anyway.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    nice product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is for computer security. Its just an ok product because it does not cover repairing computer. The price is pretty high just for security.

    No, I would not recommend this to a friend