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Customer reviews

Rating 4.6 out of 5 stars with 4029 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 186 Showing 3,701-3,720 of 4,029 reviews
  • Rated 1 out of 5 stars

    Not happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeksquad has been charging my bank account for this service for over 2 years now without my knowledge, not just 1, but 2 Webroot services that are exactly the same but for a laptop and a tablet. Webroot was free for 6 months with the purchase of the laptop and tablet, Problem is, they are using my personal CC to pay for these services. When I called customer service they said they got my personal CC number from my Account, I don't have my personal CC tied to my BB account. When asked to speak with manager I was put on hold for a very long time. After waiting for an answer, the only thing they did for me was cancel both of the services that are the exact same service and only reimbursed one of the services. Done dealing with thieves. I will also be canceling my BB credit card account. BTW, there is nowhere on the bestbuy app that shows any info about this service and no notification.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok product.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OK product. Good protection. Does NOT stop pop-up ads.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Got it for the wife!!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for the wife and no complaints so it works for me!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Happy with my purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with my purchase. The product is reliable and meets my needs and expectations.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Virus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had issued. I like the fact that it can used up to 3 computers.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    OK

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems to work ok. I'm not sure about the value.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Cumbersome Website

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    website is very difficult and little to no directions on how to swap coverage to a different computer if you take one out of service. Could sure use improvement in this aspect.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Installed easily

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed easily on the computer and it works great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great antivirus, great price, protection for you computers

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy overall with my purchase. I would definitely buy this product again

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    works well

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does updates automatically and keeps my devices clean

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Goo security for most devices.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use this with our devices & have had only good experiences.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came with new laptop purchased. Took days to get activated as code that printed on receipt kept saying it was not active. Very long and frustrating process to work out.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Please reach out to BestBuy support for assistance: 1 (888) 237-8289 Webroot

  • Rated 3 out of 5 stars

    web security

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy install and auto updates scans in background

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Covers everything I need good product would reccomend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Anti virus by webroot

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used several anti virus companies. i am very pleased with webroot and have not had any problems at all. highly recommended

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Helped out

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked it while I had it, but no longer need a computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop cleaner

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased this for son who is in college and he has no issues with laptop as the webroot continues to clean and protects it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great product and great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is functional and works for what I need. I would buy this again

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average item. Does what it is intended for. Satisfactory.

    No, I would not recommend this to a friend