Customer Ratings & Reviews

I am very happy with this and feel that it is safe

Bought two for the children, and they love them...

What a great product. Service is always good and the protection and Best Buy help is outstanding. Would recommend.

I bought Webroot along with a new laptop. It failed to protect my computer from several viruses. Don’t bother purchasing it, there are much better anti virus programs for less money! Geek Squad wanted over $300 to fix the problems Webroot caused.

it freezes up a lot but it was only $49 so I didn't expect a lot.

Well spent money good product I would recommend it to anyone.

I'd get software online this wasn't useful for windows and the laptops were so slow from best buy we basically trashed them, wouldn't even bother to sell them. Windows was way too slow, moved to a reliable laptop, MacBook.

Great for borrowing books from online library like hoopla

It was a good product. I would highly recommend it.

Bought Web Root Anti-Virus at Best Buy and have renewed it every year since. I am very impressed with it.

I didn't like webroot, Seemed to slow my computer, but...

Great for usage and it always update when schedule too.

The item was as expected and works fine. I will buy again.

I didn't really need it. It came for free with my laptop. Once it expired though it became very annoying with it popping up and always asking me to renew.

Every time I go into this store everyone is friendly.

Added this when we got a new computer for working from home during the pandemic. So far no issues.

why is it so difficult to contact this mystery company, I guess the protection is on my laptop but how would i know because they never contact me nor is it easy to get a hold of an actual person.

Purchased new laptop in october along with total protection plan for mulitple computers. New laptop comes with automatic install of webroot antivirus that rolls to new subscription after six months. Since webroot is included with total protection plan original install is now redundant. Undoing the original order is a colossal headache. Not the first time we've experienced huge hassles with the administrative/billing side of Best Buy. Support is adequate when needed but highly dependent on who you talk with. Bottom line is that NOTHING IS EASY WITH THE SERVICE FROM BEST BUY but they're better than others.

not easy to cancel subscription. this how they get you because they make you signup for automatic renewal and then don't remind you and then it is too late to cancel.

Tech support is terrible. I tried to cancel the Webroot automatic renewal when I received the email and your call in line was closed and your support center Agent Khalja could not find my account. Cancel my automatic subscription and cancel webroot and refund my card immediately. From a business perspective you may want to look at the texting back and forth between us and the total waste of time that service is. I suspect it is costing you a lot of customers. Please make it easier to cancel automatic subscriptions. Robert B