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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.6 out of 5 stars with 4029 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 187 Showing 3,721-3,740 of 4,029 reviews
  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Remove Subscription

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not want this. Please remove immediately. Thank you!

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Please reach out to bestbuy support for assistance: 1 (888) 237-8289 Webroot

  • Rated 3 out of 5 stars

    Webroot

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Canceled the order, I did not find it useful for me.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not the best

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really the best! I would suggest buying Nortons or something similar.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Needed security for my computer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need help on how to download this security onto my laptop I think this includes 3 subscribtions.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Don’t like the auto renew

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The auto renew caught me off guard. I forgot I had it. I wish they would just send a notice vs auto renewing

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It changed my life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatest camera since cameras were invented. So easy my Great Dane uses it on the regular when he’s spying for burglars.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful and a good price. Very easy to setup. Wonderful discounts at renewal time too.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good internet security system.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work well. No problems so far. Worth the cost.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mac pro

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I activated the key code but I forgot that I had it until I was having computer issues

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    its k

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not great not bad either i guess..not my choice of security but it was free so its fine

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nothing special

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WebRoot is nothing to right home about. I found it to be like all the other internet security products.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    No longer works with Mac

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used Webroot for nearly 20 years, mostly with Windows. It was great. It came with the last laptop I purchased at BestBuy and it worked until the previous Apple IOS update. I just recently got a not that Webroot would no longer be sold for Mac. So, don't get it.

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Webroot definitely works with the latest MacOS - Please reach out to BestBuy if you have questions: 1 (888) 237-8289 Webroot

  • Rated 3 out of 5 stars

    helpful, not the best

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not so good, it even allows my computer to be infected at some point.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Does the job!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is checking email is all u need then this is ok. Use better protection for advanced browsing.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Come on

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This could be way more user friendly. I will probably be looking for something else when this expires.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    No great but good enough cuz it was free

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needs better set up and more security with all the new technology out there.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Some PC protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot is an OK virus protection program. I wish I didn't have to renew it every year.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    CustomerService

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy sold me an LG microwave the was damaged. The box was torn on one corner and the box had been opened and then resealed with packing tape. This was not a new microwave. And now they expect me to load it into my car and return it. My wife and I are in our mid 70’s and we cannot lift this microwave because it is very heavy. They refuse to come out, deliver a new microwave, and pick up the old They’re customer service is horrible! I will ever do business with them again!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Make sure you buy the longest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In hindsight I should have purchased the 3 year as if you only get the 6 month you pay a lot to renew. Disappointed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Protection

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using it for many years. I always forget when it's time to renew, but Best Buy always reminds me in time! Lol Never had any issues with my phone, laptop, or tablet, since installing.

    I would recommend this to a friend
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