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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.6 out of 5 stars with 4029 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 188 Showing 3,741-3,760 of 4,029 reviews
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never used this product and automatically I’m being charged another year without me using the first year I put the original card in a box in storage now I’m paying automatic for another year and no one is giving me my money back . Not happy at all

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Please reach out to bestbuy support for assistance: 1 (888) 237-8289 Webroot

  • Rated 3 out of 5 stars

    computer program with virus

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to used i would recommend it but You have to make You to upgrade your computer

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Security software but not for a Mac

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a mac book and this is just not necessary. It was free with purchase.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    expensive subscription

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    expensive to maintain - its an ok product - others out there are less expensive

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Webroot

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What is there to review about this product? It came free with a purchase.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Subscription

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, I'm just not seeing the value in the yearly subscription.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great protection

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it because it automatically renews and we don't have to worry about our computer

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Webroot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth it honestly there are better ones out there and for free

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Webroot Computer Threat Protection

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seemed to workwell, but very high in price for what I wanted to spend.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Don’t know

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not use …………………..don’t know how good it was ….

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    No longer applicable to me

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I no longer have this and use only Trend. sorry but no more to say

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    ?

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure if its working but everything seems to be ok

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Seeing and hearing is not always believing.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over rated and overpriced. Sonos App....complicated and definitely not user friendly. Had to call tech support several times for help explanations.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great antivirus/protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using this service for 3 years, highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We root has worked well.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve had Webroot for a number of years and have not had any problems. We’re set up to automatically re-new each year so the protection on our computer never lapses.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has not stopped virus. I had to purchase a second level to keep computer safe.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Update to Catalina Webroot stops working!!!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software SUCKS!!! Updated to Catalina and it stops working, doesn't recognize my key code, won't uninstall and I can't figure out how to cancel my subscription. Never AGAIN!!!

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      I'm sorry you've had a bad experience with your upgrade to Catalina. I'd recommend that you make sure you're connecting to the right support team - since it looks like you bought Webroot via BestBuy, you should call them here: 1 (888) 237-8289 Webroot

  • Rated 3 out of 5 stars

    Ok to buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is ok to buy as a first protection plan. Renews 6 months after purchase

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not really sure

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer is riddled with adware, not sure how well this actually works

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Poor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sadly this money was taken without my permission. I never signed up for the deal. It was given as a FREE six month offer, which I did not accept in the first place. I managed to stop this years payment, but not last years!

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      If you still need to get a refund, please reach out to bestbuy support: 1 (888) 237-8289 Webroot

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