Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 4029 reviews
(4,029 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 5 out of 5 stars
Laptop protection
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This plan is great. So glad to have this available.
I would recommend this to a friendRated 2 out of 5 stars
webroot
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.have used webroot - five years - recently got hacked using this software - was not happy with its proformance - have switched to another
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Thank you for the feedback - stay safe out there!
Rated 5 out of 5 stars
Webroot
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product provides a good value and piece of mind
I would recommend this to a friendRated 2 out of 5 stars
Not very good for Mac computers
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a reasonably priced service, but it doesn't do a good job keeping up with Apple updates. I'm sure Apple has something to do with this.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .We've fixed all previous issues we used to have with MacOS Catalina - Please reach out to bestbuy support if you need assistance: 1 (888) 237-8289
Rated 1 out of 5 stars
Scam.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not been happy with them from the word go. Couldn't install program despite it claiming to be easy (Im a web developer for context) without calling them which, they of course charged for. Feels like a scam. Other protection services are simple better.
No, I would not recommend this to a friendRated 5 out of 5 stars
Worth it
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good protection for the money. Worth the extra $$$
I would recommend this to a friendRated 1 out of 5 stars
NEVER GAME ME THE INFO AND DOUBLE CHARGE ME
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so upset, one I didn't order this 2x I ordered it 1 and the fact you never gave me the key number to use it and here we are a month later and have no access. I attempted to contact your company and was told this was a store purchase and should have the information on my receipt. This was an online purchase for 49.99 not 99.98 (1 not 2) and I haven't even been able to use it. I am not disputing this with my bank.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to BestBuy support for assistance: 1 (888) 237-8289
Rated 5 out of 5 stars
Nice one
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does the job great and will always recommend it
I would recommend this to a friendRated 5 out of 5 stars
Easy and reliable
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best and easiest automatic renewals. no worries!!
I would recommend this to a friendRated 2 out of 5 stars
Need to cancel and can't do it online.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even with the purchase of the anti-virus software computer still was full of viruses from Zoom and other school-related software.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to BestBuy support for assistance: 1 (888) 237-8289
Rated 5 out of 5 stars
Fast and easy to use!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product loads and sets up fast and runs quickly and quietly as well! Much easier to use than many other products out there!
I would recommend this to a friendRated 1 out of 5 stars
Sonos soundbar does not have Bluetooth.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it and traded in for a Bose soundbar, which will connect to my iPhone. I bought the Sonos soundbar to connect with my phone. I have Spotify, but also listen to streaming radio from Milwaukee, Chicago, and Paris. Imagine my dismay when the Sonos could only access subscription radio like Apple Tunes or Spotify. I think net neutrality has something to do with Sonos’ limited functionality. Thank goodness I could return this music for hire flunky-bar and exchange it for the superior Bose product.
No, I would not recommend this to a friendRated 1 out of 5 stars
Chare up front did not give any benefits!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The charge up front was in addition to numerous charges based on each person I spoke with. I cancelled this complete order but the following year, 2019 they charged me with a RENEWAL FEE. Unable to reach anyone on phone, each person passed me tp some one else, they charged me! I went into the store two occasions but got the same answer! Now I receive another "RENEWAL NOTICE" AND i AM ON THE SAME PLEA TO GET THIS CORRECTED.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to bestbuy support for assistance getting a refund and cancelling your renewal: 1 (888) 237-8289
Rated 2 out of 5 stars
Does this do anything?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't tell if this is doing anything anymore. I can no longer access the control panel
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .I'm sorry to hear you're experiencing issues with accessing the control panel! Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact
Rated 4 out of 5 stars
Good to have
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does well; have had for years. Easy install; had it working in minutes
I would recommend this to a friendRated 1 out of 5 stars
Crap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have canceled numerous times and they auto renew it every year despite being canceled. They charge my best buy card which I don't use so I don't notice it then I get late fees absolutely terrible
No, I would not recommend this to a friendRated 2 out of 5 stars
better late than never
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.went to renew this service and found that it had never been properly installed on my machine but I had been paying for it every year
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .I'm sorry to hear that this happened to you! Hopefully everything is set up properly this time. If you have any difficulties please reach out to our support team: https://www.webroot.com/us/en/support/home-contact
Rated 2 out of 5 stars
Webroot
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t install this on my iPhone or tablet & when I talk with someone they say it should work.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Sorry to hear you were not happy with the Bundled software. If you have any support inquiries, please reach out to support for assistance: https://www.webroot.com/us/en/support/contact
Rated 4 out of 5 stars
Not bad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't had the need to worry, so i guess it's working right?
I would recommend this to a friendRated 3 out of 5 stars
EFFECTIVE?!?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not sure how effective this package is. It has only removed 1 threat in the years I have had it. It constantly tells me I have a threat in my system but does nothing to remove it. I have had several viruses attempt to attack my PC. Webroot may or may not have stopped them.
I would recommend this to a friend
