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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.6 out of 5 stars with 4029 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 192 Showing 3,821-3,840 of 4,029 reviews
  • Rated 2 out of 5 stars

    Meh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t need it and it wasn’t much help when I had it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sonos soundbar does not have Bluetooth.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned it and traded in for a Bose soundbar, which will connect to my iPhone. I bought the Sonos soundbar to connect with my phone. I have Spotify, but also listen to streaming radio from Milwaukee, Chicago, and Paris. Imagine my dismay when the Sonos could only access subscription radio like Apple Tunes or Spotify. I think net neutrality has something to do with Sonos’ limited functionality. Thank goodness I could return this music for hire flunky-bar and exchange it for the superior Bose product.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Need to cancel and can't do it online.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even with the purchase of the anti-virus software computer still was full of viruses from Zoom and other school-related software.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Please reach out to BestBuy support for assistance: 1 (888) 237-8289 Webroot

  • Rated 5 out of 5 stars

    Laptop protection

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This plan is great. So glad to have this available.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Webroot

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product provides a good value and piece of mind

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Chare up front did not give any benefits!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The charge up front was in addition to numerous charges based on each person I spoke with. I cancelled this complete order but the following year, 2019 they charged me with a RENEWAL FEE. Unable to reach anyone on phone, each person passed me tp some one else, they charged me! I went into the store two occasions but got the same answer! Now I receive another "RENEWAL NOTICE" AND i AM ON THE SAME PLEA TO GET THIS CORRECTED.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Please reach out to bestbuy support for assistance getting a refund and cancelling your renewal: 1 (888) 237-8289 Webroot

  • Rated 1 out of 5 stars

    Scam.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not been happy with them from the word go. Couldn't install program despite it claiming to be easy (Im a web developer for context) without calling them which, they of course charged for. Feels like a scam. Other protection services are simple better.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Does this do anything?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't tell if this is doing anything anymore. I can no longer access the control panel

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      I'm sorry to hear you're experiencing issues with accessing the control panel! Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact Webroot

  • Rated 2 out of 5 stars

    better late than never

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    went to renew this service and found that it had never been properly installed on my machine but I had been paying for it every year

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      I'm sorry to hear that this happened to you! Hopefully everything is set up properly this time. If you have any difficulties please reach out to our support team: https://www.webroot.com/us/en/support/home-contact Webroot

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    This internet Security sucks! Waste of $$$!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot isn't even compatible with the new Mac updates! Don't get it!!!! Waste of money!!!!

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Please reach out to us on the Webroot Community Forum so that we can assist you: https://community.webroot.com/ Webroot

  • Rated 5 out of 5 stars

    Perfect Gift Card

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect Gift Card that can be used for any purchase, awesome Gift Option, Many time provides discounts too

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Dell Computer (all in one) Windows 10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very difficult to maneuver and transfer from Windows 7 computer. Perhaps it is Windows 10 problem . As a result booting to get current emails takes a long time.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Eh

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome, great quality and so glad to have this in my home.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Sounds like you've had a mostly positive experience - any reason why you gave us 1 star? Webroot

  • Rated 1 out of 5 stars

    Crap

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have canceled numerous times and they auto renew it every year despite being canceled. They charge my best buy card which I don't use so I don't notice it then I get late fees absolutely terrible

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    EFFECTIVE?!?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not sure how effective this package is. It has only removed 1 threat in the years I have had it. It constantly tells me I have a threat in my system but does nothing to remove it. I have had several viruses attempt to attack my PC. Webroot may or may not have stopped them.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Webroot root

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This antivirus software was great but it was only free for 6 months. I had to get another virus protection software.

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Every worthwhile antivirus solution will require a subscription. Having 6 months for free is a pretty big deal! Please do not rely on free antivirus solutions as they will not protect you nearly as much. Webroot

  • Rated 2 out of 5 stars

    Ended early?!!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked good while it lasted but I bought it in May. I had a year subscription and it expired before the end of the year.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Hey Linda - I'm sorry to hear you're having trouble with your account subscription ending early! Please give our support team a call and they'll be happy to help you: https://www.webroot.com/us/en/support/home-contact Webroot

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    can't get it cancelled

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does not work withy iMac and have been trying to cancel can't even get a call back

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    2 years & going

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product came with our new computer. Have had it installed for 2 years. So far, no problems.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using for years. However to renew it is expensive

    I would recommend this to a friend
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