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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.6 out of 5 stars with 4029 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 194 Showing 3,861-3,880 of 4,029 reviews
  • Rated 5 out of 5 stars

    Great Software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has met all expectations. I would recommend it to anyone.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would like to cancel my Best Buy account because I can't get in contact with anyone. I was just charged for Web Root renewal but I don't care - tried to get support for a couple of logitech mouse for months now but can't get anyone. I am supposed to get help from Geek squad but never can get in touch with them - rip off.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Please contact BestBuy support for assistance: 1 (888) 237-8289 Webroot

  • Rated 2 out of 5 stars

    Fine

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was fine. Nothing that other services can’t give you,

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Appreciate the feedback - stay safe out there! Webroot

  • Rated 5 out of 5 stars

    Webroot Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    to me the best protection plan out there and covers several products

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Unnecessary evil

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought I was renewing a geek squad service surprise surprise I wish there was another option

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Webroot is the lightest software to hit the security industry in years, we are technologically light years ahead of our competition regarding journaling and remediation of threats.  There are free programs out there definitely, however, sometimes, you get what you pay for. We are confident that you will see such value in this solution and the security and peace of mind that it provides that you won’t think twice about the cost. Or think of it another way, it costs less than a cup of coffee or tea each day to keep your computer safe and you are still able to use it while surfing online! Webroot

  • Rated 5 out of 5 stars

    Great printer ink

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always available when I need it great price also would buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No bugs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since received Webroot I have had no bug issues on my computer

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Webroot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slows down your PC. Is a hassle to cancel. Protection is ok.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Webroot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never utilized services had to purchase with a previous product.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Give it a try and let us know what you think! If you have any trouble using the software, reach out to BestBuy support for assistance: 1 (888) 237-8289 Webroot

  • Rated 1 out of 5 stars

    I hate auto renewal

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought I cancelled auto renewal. Had to replace ASUS - think it restarted when reloaded. Tried Chat - not available. Tried calling - 2 hour wait. Tried email response to auto - renewal - no response. Went to the store - no help. Why would I want to pay $50 for a 1 year when I can get 2 year for same price?

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      I'm sorry to hear you had a poor experience - did you call the correct number? BestBuy support can be reached here: 1 (888) 237-8289 Webroot

  • Rated 2 out of 5 stars

    sucks!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this anti virus sucks! tech support is useless. can not easily uninstalled.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Are you sure you contacted the correct tech support number? BestBuy support can be contacted at 1 (888) 237-8289 Webroot

  • Rated 2 out of 5 stars

    Why

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why I buy these things are bewildering. Product always seems to go out at experation date

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Seems to do the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not had any issues. Seems a bit pricey but also seems to do what it's supposed to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great anti-spyware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using webroot for years love it. Would buy again

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Verify a charge, to discontinue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been recently charged a reoccurring fee without notification and information for what & why, courtesy when we think about CUSTOMER SERVICE, IS to Services your customer with courtesy not the just the reocurring charge or incmoe that we make from charges reoccurring but are we servicing the customer with COURTESY????

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not ask for this

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not ask for my subscription renewal nor did I receive an email prior to you charging my card on file for a renewal. I received an email after you charged me. I am extremely upset with this and will likely not purchase this antivirus again. Thanks geek squad for maxing out my credit card against my approval.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact. Webroot

  • Rated 5 out of 5 stars

    Good security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel safe using my internet with webroot security

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT STUFF

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT STUFF! DELIVERED FAST, EXACTLY WHAT I NEEDED.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice monitor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clear picture and good price for a 4K monitor

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stay Away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once you buy this you can never get rid of it. I say this because I've cancelled it 3 times and they keep putting it back on my card. Have to cancel it again now for the fourth tim as you can see by the purchase date it's back out there.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Sorry to hear you’ve had a poor experience - please reach out to BestBuy support for assistance: 1 (888) 237-8289 Webroot

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