Customer Ratings & Reviews
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Not really sure about this product, I didn't need.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't end up subscribing to this product, because my computer already had protection included with it. But I heard it was a good product.
I would recommend this to a friendBrand response from WebrootTeam
Posted .You could always install it on a phone or 2nd computer if you need another device protected! :)
NO RENEWAL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am really upset because I didn't this renew this product for 2019 I think I turned off the auto-renewal. so I am going to the store to arrange all this..
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Hey there,
We'd be happy to help you get renewed! Please visit this web page: https://www.webroot.com/us/en/home/renewal
Hope that helps!
Keenan - Webroot Community Specialist
Not installed on new PC
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used for a short time but with new laptop did not install.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Thank you for choosing our product! We understand that getting started can sometimes be confusing, but don't worry, we're here to help. To assist you effectively, please provide us with more information about the product you purchased and the specific areas you need assistance with by going to https://www.webroot.com/us/en/support/contact we'll be happy to provide the necessary guidance
Can’t cancel
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am stuck with this product a don’t know how to cancel it, it has been more than three years paying for it and no idea how to cancel
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to bestbuy support for assistance: 1 (888) 237-8289
nice cancellation policy...(sarcasm)
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't subscribe to anything from BestBuy. The cancellation process is more troublesome than a computer virus... well, almost.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Thank you for the feedback. Please reach out to bestbuy support for assistance: 1 (888) 237-8289
BEWARE THE SUBSCRIPTION
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I HAVE TRIED CONTACTING SOMEONE ABOUT CANCELLING THIS AS SOON AS I SAW THE CHARGE ON MY CARD. I DIDN'T KNOW I HAD THIS AND IT RENEWED ON ITS OWN.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Hey there,
I'm sorry to hear that the product subscription renewed without your knowledge. Feel free to reach out to our support team at: https://www.webroot.com/us/en/support/home-contact
Thanks!
Oops
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It fought with everything on my Apple system. Finally uninstalled it to make life easier. Wouldn’t recommend if you are an Apple user.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .I'm sorry to hear you had some issues using Webroot! Did you ever contact BestBuy support to assist? 1 (888) 237-8289
Webroot Renewal
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.See last review. Very good product and a seamless purchase as a renewal however an update to my Mac Book Pro made it incompatible.
I would recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to BestBuy support for assistance: 1 (888) 237-8289
Dumb
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t know it was yearly kinda mad about it really could of let me know it would always come out I never even used it
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to BestBuy support for assistance: 1 (888) 237-8289
Gipped again.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microsoft removed it from our computers. It does not exist anymore.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to BestBuy support for assistance: 1 (888) 237-8289
Say what
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't buy this however I did get charged for it. Now it keeps popping up wanting me to upgrade. It's a piece of junk just like my Dell computer.
No, I would not recommend this to a friendThis was it automatically added to my credit card
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was it automatically added to my credit card I did not wish to have it nor have I ever used it
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Sorry to hear you’ve had a poor experience - please reach out to support for assistance: https://www.webroot.com/us/en/support/contact
Webroot
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not okay this purchase this is a trick of some sort hidden from customers I want my money back I did not okay this purchase
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to bestbuy support for a refund: 1 (888) 237-8289
I did not authorize this purchase on my credit car
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not authorize this purchase on my credit card. It has been reported to my credit card. Please remove this charge immediately!!
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .You will have to contact bestbuy support for assistance getting a refund: 1 (888) 237-8289
Web root review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This program is good for security but it slowed down my PC considerably. Once I deleted it, my PC ran much smoother.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .I'm sorry to hear this happened - It's very possible that slowdown could be resolved, though! Please reach out to BestBuy support for assistance: 1 (888) 237-8289
Good for some computers
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t renew as apple no longer recommends it. It had worked ok in the past
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Where did you see apple not recommending it? Webroot still works great on MacOS computers.
Sketchy and privacy issues
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stores information it shouldn't on client. Service renewed on a card that was not a saved payment type with bestbuy. Sketchy.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .If you feel you were improperly charged, please contact BestBuy support: 1 (888) 237-8289
Suckssssdd
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this item it came free with a laptop I bought and didn’t active ate and renew the subscription with out me knowing
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .If you feel you deserve a refund, please contact bestbuy support: 1 (888) 237-8289
Webroot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure that it is working as it should. Numbers /contacts won’t come up in my contact list when searched.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Hi, If you have any issues please reach out to our free support through a ticket or over the phone. https://www.webroot.com/us/en/support/contact We hope you try us out again soon. Thanks
never works properly and no support
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Webroot doesn't work well with mac and there support is horrible. They haven't replied to my problems for weeks...Im cancelling
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .I'm sorry to hear you've had a bad experience - If you purchased through bestBuy you will have to contact their support team: 1 (888) 237-8289