Customer Ratings & Reviews
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Auto renewal without warning.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Products okay, really dislike being charged out of the blue for something that came as free with a laptop purchase. Sleazy.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .If you feel you were improperly charged please reach out to BestBuy support: 1 (888) 237-8289
Yearly renewal by default I guess...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never subscribed for this. I got this Webroot for free, did not know it was going to be renewed automatically.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to BestBuy support for assistance: 1 (888) 237-8289
I may need to go back to what I had several years
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not sure if I like Webroot yet. I don’t see any change in my computer about keeping junk from popping up frequently.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .I'd love to get some more feedback from you! Please reach out to us at the Webroot community forums and we'll see what we can do to help you out: https://community.webroot.com/
Hard to cancel, never used.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hi! This service is unusable if you download apps on your computer or use Google chrome. Utterly useless. Please refund.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .I'm sorry to hear you're having some difficulties using Webroot. I'd recommend reaching out to our support team for assistance: http://webroot.com/us/en/support/home-contact -
If you still want a refund, you can do so here: https://www.webroot.com/us/en/online-refund
worthless
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just use HP pre-installed security. It's not worth the extra money. I hope I can get a refund for the days not used.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to bestbuy for a refund: 1 (888) 237-8289
Difficult to cancel
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it free with my laptop. Works fine but they keep charging you and renewing subscription automatically at a high price
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .If you got your subscription through BestBuy and feel you're being incorrectly charged, please contact BestBuy Support: 1 (888) 237-8289
bad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bad they charged me the yearly fee with no authorization or a reminder about this charge.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .If you believe you've been billed improperly, please reach out to bestbuy support: 1 (888) 237-8289
Auto renew is misleading
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never signed up for auto renew. I have never installed this software in my devices. Please refund me the amount.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .If you want a refund, please contact bestbuy support: 1 (888) 237-8289
Total waste of money
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not been able to download to MacBook, and with the last couple of system upgrade Webroot won't work on my MacBook Pro
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Hey Mikey,
I'm sorry to hear that you've been having difficulties setting up Webroot on your MacBook. Please reach out to our support team so that they can help you get everything working: https://www.webroot.com/us/en/support/home-contact
Our support is free and they'll be happy to help you out!
-Webroot Community Team
Don't like
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't remember purchasing this specifically, don't like Webroot, and don't like automatic charges on my credit card.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .I'm sorry that you feel that way! I hope you find a product that fits your needs!
Doesn't work with Apple
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked at first, then after an update it stopped working. I even signed up for another year. Stupid on me.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .It should still be working with MacOS - Please reach out to bestbuy for assistance: 1 (888) 237-8289
Rip-Offs! Don't trust them!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These guys are rip-offs! Don't trust them! They will bill your account without notice or warning.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .This issue needs to be handled with Best Buy - Please reach out to BestBuy support for assistance: 1 (888) 237-8289
They do not say support is on auto renewal
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.never agreed to auto renewal of support. I have been getting charged for 2 years without my knowledge.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to bestbuy support for assistance: 1 (888) 237-8289
NOPE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i did not buy this in store even though it says i did. i never wanted this item and you charged me for it.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to bestbuy support for a refund: 1 (888) 237-8289
Bad Service from Best buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy did an auto renewal and the website won't let me get to a screen to cancel the auto renewal.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to bestbuy support for assistance: 1 (888) 237-8289
So slow.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Webroot come with my dell xps 15. When the trial ends it will charge you automatically. Also it is very slow.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .You can turn off auto-renewal if you contact the BestBuy support number: 1 (888) 237-8289
It's odd that you're experiencing slowness with Webroot - most people have the opposite experience!
Please reach out to our support team so we can help you find out what might be happening: https://www.webroot.com/us/en/support/home-contact
No good
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My personal information was compromised using this service.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact
Did not buy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not purchase this and am upset that someone did it for me. Very upset at both companies
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to BestBuy support for assistance: 1 (888) 237-8289
Free
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Free for a year and never put on computer. Have used it before and just spend money and get a good one.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .I'm very confused about the 1-star rating here. Did you like it? Did you use it? Please let us know how we could improve your opinion of our service!
Locked up computer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We loaded this software on a new laptop, ands it locked up the computer . Had to return it and get a new one.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .It sounds like SecureAnywhere may not be functioning properly. The best course of action would be to contact our Support Team by submitting a ticket https://www.webrootanywhere.com/servicewelcome.asp. They will be able to assist you to make sure that the software is working correctly.