Customer Ratings & Reviews
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Rip off
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With all the free Internet Security options available, you are wasting your money purchasing this
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Free internet security generally comes at the price of not being nearly as advanced in protection. Feel free to continue using free options but please know that you are most definitely not nearly as protected.
Didn’t use it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought it was cool that my surface laptop 2 came with it but never used it and canceled the subscription
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Hey there,
I'm sorry that you didn't find webroot worth keeping installed on your laptop. We do however recommend that you keep your subscription up-to-date so that you don't fall victim to the many computer viruses out there!
If you do end up wanting to renew with us, please visit: https://www.webroot.com/us/en/home/renewal
Thanks,
Keenan - Webroot Community Specialist
didint really need it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stopped working all the time, was frozen since it's been bought and could never get it to work.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .If you're having issues using the software, please reach out to BestBuy support for assistance! 1 (888) 237-8289
I did not ask for the AUTO renew
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE Webroot, but would have chosen to buy it myself not auto! I no longer need the same product!
I would recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to our support team to see if they can help you out with this: https://www.webroot.com/us/en/support/home-contact
Cancelled online and still charged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.went online and cancelled this and still got charged do not use the PC anymore.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to bestbuy support for assistance: 1 (888) 237-8289
This internet Security sucks! Waste of $$$!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Webroot isn't even compatible with the new Mac updates! Don't get it!!!! Waste of money!!!!
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to us on the Webroot Community Forum so that we can assist you: https://community.webroot.com/
Webroot deactivation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just want you guys to deactivate web root since I am no longer using it.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to BestBuy support for assistance: 1 (888) 237-8289
Eh
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome, great quality and so glad to have this in my home.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Sounds like you've had a mostly positive experience - any reason why you gave us 1 star?
???do not know what this is????
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe you could help me. I just don’t know what this is. I never agreed to reorder this.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .If you want to get a refund for the Webroot subscription, please reach out to BestBuy support (1 (888) 237-8289 ) or Webroot support (https://www.webroot.com/us/en/support/home-contact)
RefundMeNow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute crap that I was automatically renewed for this without ANY knowledge
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to bestbuy support for assistance: 1 (888) 237-8289
not so good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It can be more responsive. Hopefully it will improve in the next release or version of this product.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .We are very sorry to hear about your experience. The issues you are reporting are not common, which indicates that there may be something wrong with the installation, or something else going on. We recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our technical support specialists can take a look and make sure that everything is set up correctly.
i cancelled the subscription still charged
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i cancelled the subscription and still got charged. don't need this useless software
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to BestBuy support if you were improperly charged: 1 (888) 237-8289
Not Working on My I Mac
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't Work cant get it on and they told me that are working on itits been now 4 Months
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to our support team for assistance: https://www.webroot.com/us/en/support/home-contact
We NEVER approved this transaction!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never approved this and you shouldn't have my debit card info on file! Worst company ever!
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .It looks like you purchased Webroot through a package deal at Best Buy. You most likely signed an agreement when purchasing that put your debit card on file with Best Buy. If you feel like this was done as a mistake, please contact Best Buy.
-Webroot Community Team
Not good.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No good after install it keeps asking to update and scan.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .The auto-scan options can be changed in settings.
is it worth it?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i question if i need this and was auto charged to my card
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .I'm sorry to hear you're unhappy with our bundled software - If you have any specific issues that you'd like to resolve, please contact the BestBuy support team: 1 (888) 237-8289
I did not renew!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not renew this program through your store! Why are you charging my card?
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .If you feel you were charged incorrectly, please reach out to bestbuy support: 1 (888) 237-8289
No
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan. Use something else instead. Wouldn't buy this.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .I'm sorry to hear you're unhappy with our bundled software - If you have any specific issues that you'd like to resolve, please contact the BestBuy support team: 1 (888) 237-8289
Fleck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not sign up for this! Please help me get rid of these charges.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to bestbuy support for assistance: 1 (888) 237-8289
can't get it cancelled
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does not work withy iMac and have been trying to cancel can't even get a call back
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .I'm sorry you've had difficulty getting Webroot to work with your iMac! Please reach out to our support team for assistance: https://www.webroot.com/us/en/support/home-contact