Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 79 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

87%
would recommend
to a friend

Customers are saying

Customers love TurboTax Premier Federal + E-File + State 2020 for its ease of use and accuracy. Many users found the software easy to follow and understand, making tax preparation straightforward. The software's accuracy was also praised, with users highlighting its reliability and efficiency in processing tax returns. Positive feedback consistently points to a smooth and dependable tax filing experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-79 of 79 reviews
  • Rated 5 out of 5 stars

    Must Have!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TurboTax is the gold standard for tax prep software! Period. The Q & A guides you through all the entries that it would insert into the tax forms.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Download was not available for many hours.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TurboTax product is EXCELLENT, as always, but the download took forever to become available. I ordered the download online instead of the CD because it said the product would be ready to download in about 30 minutes. Unfortunately, the download was not ready until over 10 hours later, so it was very inconvenient and frustrating. Should have picked up the CD from my local Best Buy, which is only 10 min. from my home.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    MUST READ

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do NOT buy this expecting to use the CD key to file online. This CD key will NOT e-file your state return. When it says Federal + E-File + State it only means Federal is E-file..... State is prep only and mail the return.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    TurboTax 2020

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using TurboTax and its previous iterations for decades. It has always performed as expected and I feel is a good value for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Let's Get This Refund

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its tax season ppl , get with the program buy this thing already and become the tax professional you were always meant to be

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Makes Tax Filing Easy

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using TurboTax for years. Great product, am able to file and get my return accepted in under an hour.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DIY Turbotax!!!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been purchasing the Turbotax software for years. It's very user friendly and it walks you through every step!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PJ2021

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks to Geek Squad, they downloaded this product to my laptop and it is working perfectly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    curbside pickup

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    always good service on curbside pickup and online purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Taxes

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use! We get it every year and never had any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Heavy

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was one of the most excellent products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Turbo Tax

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchase made very easy online and the download process went very well

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Turbo Tax Premium

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could rate it less than a 1 I would. This was a digital download that try as I might would not activate. Spent over an hour on the phone with TurboTax support, finally went back to Best buy spent another couple of hours trying to get the app to work. Ended up leaving my brand new laptop with the Geek Squad for a day. Finally got it activated. Kudos to the Geek Squad crew. Turbo tax not so much

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 2 out of 5 stars

    Not worth the hassle

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easier to do it online through TurboTax. Software programs are becoming obsolete

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Back to TurboTax

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried H & R Block version last year. I prefer TurboTax

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not user friendly set up

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So difficult to set up and use. I purchased and my husband downloaded to his account. What a hassle. Did finally get it working, but took a lot of time and frustration.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beware of e-download.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Make sure that when you purchased a download item its what you want because i purchased the wrong software and there is no returns or refunds. Just threw $80 in the thrash.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't Buy This Here

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't down load it. Then bought it off intuit site. Best Buy would not refund it. Bad experience.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 2 out of 5 stars

    Does Not Include State e-file

    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought a difference between Deluxe and Premier was that BOTH federal and state included e-file. It doesn't. TurboTax is easy to use, but that doesn't out-weight the fact that I'm out $50; $20 for state e-file fee, and $30 for the upgrade from Deluxe to Premier. (I now know that Deluxe would have been enough for my family; we don't have investments.)

    No, I would not recommend this to a friend
Sponsored