Customer Ratings & Reviews

The Geek squad put a new battery in my iPhone. And they took care of everything. And it really didn’t take that long. They were very polite and friendly. And it didn’t cost that much. Which really surprised me.

Customer service that I needed was resolved. It was that my I Phone needed a new battery. Apparently I may have to purchase a new phone in a year or so. It is good to know of this need before it happens. Also had to purchase a new glass cover for the screen which increased the total cost of my visit. Perhaps, this could been mentioned earlier in the process. He was friendly & business like, would have loved a stool or high chair to sit on while being waited on. Have had back surgery recently. In State College, when I sought help there, there was a chair to sit on.

Geek squad helped me in a timely fashion. I have an Iphone 13 Max Pro, so there aren't parts in stock at the store. They requested a new battery, which arrived by mail very quick and installed it in no time.

Excellent service. I had an appointment and they were right on time. Major improvement on my iPhone battery life!

The agents are professional. They helped me with battery service done in a fast way, highly recommend.

Took my phone to fix battery life, since I didn’t want to buy a new phone. Battery life is back to new again, lasts a long time. Staff were really nice and understanding of my situation. Overall beautiful transaction!

My battery was put in a timely manner, my phone is like new

Really happy with the results. Low cost install means I don’t need to spend lots on a new phone. This battery makes my phone perform like new. Fast and easy service with an appointment. Thanks !!

My battery swelled and caused my phone screen to pop off, also causing mac anxiety. I brought it to Geek Squad, they told me it was most likely an easy fix, and had it ready for me the next day. Certainly the best service, quality, and reliability.

Courteous staff did a great job. I booked an appointment only to find out there was no battery in stock. Would be nice to know that up front because that made the first appointment kind of a waste of my time. Then it took over a week to book the second appointment to actually replace the battery due to my schedule constraints and their availability. You should set up a waiting list for next available. Then the battery replacement itself can take 1-2 hours. Overall a lot of wasted time due to the system set up.

They had a replacement battery in stock and completed the repair timely.

The agents were great! They did a wonderful job of replacing my iPhone 13 mini battery.

I like that Best Buy Geek Squad is an authorized Apple iPhone repair facility. They charge the same as the Apple Store. Replacing the battery in my phone was quick and easy. No hassle. The gentleman who helped me was very considerate.

Replaced my battery and the phone doesn’t have to be charged as much.

They attended to me in a timely manner, and they delivered my equipment at the agreed time, and up to now it hasn't failed me and my iPhone's battery is still good. Excellent service and the staff's human qualities.

The Geek Squad correctly installed a new battery into a iPhone 12 Mini

It was very easy and my battery is working well. the 2 squad members who assisted me were fantastic.

Good customer service, and efficient battery for my iphone

Original battery. A quick and professional replacement took only one day.

Had I-phone 12pro battery replaced and phone has longer battery life now