Customer Ratings & Reviews

Battery replacement by Best Buy was very efficient

The battery in my 5-year-old iPhone SE 2 had dropped to 79% of original capacity, and having to be charged up constantly just to get through a couple phone calls. I had the Geek Squad successfully replace the battery. The problem was, a few hours after I picked up the phone, the rear camera quit working and the front camera malfunctioned. I am no longer able to use this for mobile deposit banking. I made several phone calls about this only to be told no, as I had not purchased the phone there. Disappointing.

The process went smoothly and fast. Everything was done.

The Geek Squad replaced the battery in my iPhone. Easy and affordable.

Got a new battery for my iPhone so glad I did!!!!!

A few days ago I bought a used iPhone X with warranty still on it I got home and looked at it a few times and noticed it said service in the battery tab so I went on apples website got an appointment the 6 of August and I thought it would be a one hour repair so I went there got it checked and a few hours passes I didn’t get any response a few minutes passed by and I got a response back from one of the geek squad members saying I would have to leave it here and they would contact me when it’s don’t (note that they didn’t say anything about why I needed to leave it here) so I said okay I left my phone number and a second one in case I miss a call I was the next day and nothing I wate 5 more days and still nothing so I got mad I went in the store and they didn’t wanna give me my phone I don’t know why they just asked questions on why I wanted my phone without being repaired so instead of fighting over MY PHONE I left it for a few more day and now it’s the 9 day I still haven’t gotten any update on the app about my phone it still says “ 08/06/2021 03:03 p.m. Your repair will be assigned to an Agent soon.” Like WHAT how is this possible if I would have gone to Apple I wouldn’t have this problem I’m not sure why it’s taking so long to get a battery replaced if they didn’t have the battery and needed to order it why didn’t they tell me when I got there the first time but no they had to wait for me to show up the second time to tell me I couldn’t take my phone and that it takes no more then 3-5 days to get a new battery it’s been 9 days come on I’m very frustrated at this point and will never go back in there again to get something replaced unless I don’t need it right away but in this case I need my phone for work and school this is frustrating to wait for this long Im not liking this service that they give

Appointment was prompt. Service was quickly performed.

Geek squad replaced the battery in my iPhone. They were super kind and very professional. I will be revisiting for an explanation as to why the battery replacement did not fix my issue of a quick dying batter.

I had an excellent experience with the Geek Squad team at Best Buy. They were professional, knowledgeable, and very patient while explaining everything in a way I could easily understand. My issue was resolved quickly, and they went above and beyond to make sure I left completely satisfied. It’s reassuring to know I can count on Geek Squad for reliable and friendly service every time!

Took in my iPhone 13 Pro for battery replacement. The geeksquad guy was very welcoming, helped me understand what they will do with my device. Whole process was over in under 3 hours.

Battery replacement of my iphone 13, it was essy and fast with apple care. They encounter a problem with the display and they fix right away, as well.

Replaced phone battery perfectly in about 30 minutes!

Prompt and seamless response when dropped off phone for battery replacement. Unfortunately, phone continues to have issues. Therefore, returning to understand why.

IPhone battery replaced with excellent customer service. The Geek Squad is always professional, courteous and competent. It took less time that they predicted. I’ll go there for phone repairs again.

They replaced my phone battery and I got it back same day. There were some weird scheduling issues with BestBuy's system and Apple's system (I got the appointment through Apple), meaning I didn't get any emails about the service (no receipt and no "it's done" email). The Geek Squad associates were cool, though, and the price was good. I just did errands and came back in when I figured it might be ready, and it was.

Great job works like it should. Fast work. Job well done. Geek

Very friendly, timely service, and the important thing is they knew what they were talking about I would definitely go back and get service at this location

Great service tbvh. I changed my battery instead of getting a new phone and I don’t regret it at all.

Quick in and out. Everything handled professionally, excellent work. I don't make recommendations as a practice so I would not recommend them but in my case they did great work.

I was extremely hesitant in setting up an appointment at Best Buy to replace my iPhone 6 batter. My phone is my lifeline, and being without it for a mere hour is worrisome to me -- I have family in Pittsburgh along with a job that has called me for offered overtime. However, my battery was lasting maybe 6 hours with very minimal use. I even had an expensive Mophie case that I would use to "charge" my phone three times throughout the day to give me enough juice until bedtime in which the case and iPhone battery needed charged. I had the dilemma of either spending about $30 to get the battery changed, or spend $1,000 in getting a new phone. As I am going back to school in the fall, money is tight, so I wanted to try and give the battery change a first try, and I am happy I did! The Geek Squad techs were great and reassuring! I happily wandered the store, and were prompt to let me know the swap was done! Now my battery lasts all day without needing a charge! It saved me a new phone! Now I am telling all my family members to take advantage of this opportunity if their batteries are less than optimal.