Customer Ratings & Reviews

Appointment was prompt. Service was quickly performed.

Were very accommodative. Had issues with the display when replacing the battery and they replaced the screen on them. GREAT customer service

Was having problems with my phone where the whole unit would get super hot and a faint purple line would appear on the screen. Turns out the battery was expanding and pressing up against the back of the LCD screen in the unit. Best Buy took out the old battery, put a new one in, and I haven't had any problems since.

Replaced phone battery perfectly in about 30 minutes!

Geek squad replaced the battery in my iPhone. They were super kind and very professional. I will be revisiting for an explanation as to why the battery replacement did not fix my issue of a quick dying batter.

Great job works like it should. Fast work. Job well done. Geek

Prompt and seamless response when dropped off phone for battery replacement. Unfortunately, phone continues to have issues. Therefore, returning to understand why.

New phone battery was installed. Customer service was excellent.

Your people went way out of their way to rectify problem.

The service and hospitality was excellent and I would recommend it to everyone.

Phone is working much better now! Feel Squad was great!

The agent that repaired my battery was super nice and helpful. Seriously, appreciate the professionalism and speedy job. Thanks again.

I had the batteries replaced on both my wife's and my iPhones 7 Plus. They are paid off and we want to keep them for a while so we changed the batteries to optimize the charge to them. It is known that these batteries deteriorate over time so this was a sensible preventive measure at a good price because Apple is offering a discount. I made appointments online and the best available for us was at this Best Buy. When we arrived for our appointment we were helped rather quickly and Jonathan was assigned to do the work for us. From the start, he was polite, professional, patient and very attentive. He took his time to make sure we understood the process and answered all our questions, He clearly knows his job well. We left the phones there and were told to return at a certain time. We returned slightly early and were pleasantly surprised that the work had already be completed. Overall, this whole process went very well.

It’s like I have a brand new iPhone. No issues or complications with the battery change. No loss of data.

Good service, would recommend Best Buy for iphone battery replacement.

I was on a tight deadline but GeekSquad was able to replace my batteries ASAP. It just took them a day.

IPhone battery replaced with excellent customer service. The Geek Squad is always professional, courteous and competent. It took less time that they predicted. I’ll go there for phone repairs again.

They did a great job. They uncovered some other issues and fixed those also.

Battery replacement was quicker than expected and did improve my phone’s performance. Unfortunately during the process, I had to get another screen protector due to my old one being damaged during the replacement.

The staff was very helpful by explaining the process and offering to put a screen protector on for me.