Customer Ratings & Reviews

Its great that Best Buy is now an authorized Apple Service Provider. We only have one Apple Store in our area and it is 45 minutes away and is always very crowded. Now I can hop into either of the two local Best Buy stores near me and not have to wait for an hour before getting service. I have had battery replacements for my iPhones at both the Apple Store and Best Buy...both were equally good and efficient, but Best Buy didn't have the long line to wait in before service.

The agents replaced my old phone battery and were very helpful.

The geek squad team patiently helped me with my phone, got me a loaner phone, and the replacement came in much faster than excepted

Job was completed well. Phone has not missed working since update.

Lengthy wait and processing of claim for iPhone under AppleCare

Needed a battery for my iPhone. Online scheduling a pain but service was great. Didn’t like leaving my phone cause I had to work but hubby picked it up.

Efficient, professional, phone fixed and ready as stated it would be at the time was stated.

Thorough job, the whole process just takes a while. Best to drop it off. Cheaper than going directly to Apple too

I was debating whether to get a new phone or just replace my battery since I have been having some issues with my phone. For a couple hundred dollars my phone is as good as new and I will be able to wait and see what new products come out after the new year. My geek squad person was helpful and informative and helped me make a great decision.

All staff were very friendly and informative. The service was also very well done.

The service was excellent and they had the part I needed. By the next day, they already had my phone ready.

Did a great job replacing my dad’s phone battery. Easy process and super helpful

They did a good and fast service with my iphone, thank you

Great service from the Geek Squad when my old iPhone's battery was at its life's end. It gave new life to my iPhone 6S until I dropped it in the water. But the battery held a charge well up to that time then it held it too well as it kept the phone energized so the water could do all the damage to powered circuits. Oh well.

Had my battery replaced for my iPhone 7 Plus recently. The guy I worked with was very pleasant and the replacement was on a discount until the end of the year, so I took care of it while it was cheap. It seems to be holding up better than my old battery... not great, but better. I would replace a battery here again.

My son's phone needed a screen replacement, but his battery was also at 80% capacity, so we replaced the battery at the same time. The price for battery replacement seemed pretty reasonable and Geed Squad did a great job. The battery now shows 100% capacity and lasts a noticeably longer time than it did at 80% capacity.

Your Geek Squad people are very efficient & helpful! I come in frustrated & leave with a better knowledge of what the issue is on my computer, iphone, or ipad!!

BestBuy made a mistake with my contact info which made this process much longer than it needed to be. But once the service was done, it was done competently.

Service was excellent and I was taken cared in a great timely manner.

I brought a cell to replaced the battery, these steps took time and protocol. Come in make appointment Come back in wait turn Be seen by friendly courteous inclusive tech, When I came I was acknowledged by eye contact and verbally. The problem is not the employee. Your rigid internal protocols created a high-friction experience that wasted my time, “ oh sorry we can not fix this due to a crack on phone