Customer Ratings & Reviews
- SKU:
- 5634901
Customer reviews
Rating 4.3 out of 5 stars with 835 reviews
(835 customer reviews)Rating by feature
- Value3.6
Rating 3.6 out of 5 stars
- Quality3.7
Rating 3.7 out of 5 stars
- Ease of Use3.4
Rating 3.4 out of 5 stars
Customers are saying
Customers consistently note the positive battery performance and the speed of service provided. The replacement process is also considered simple and easy to complete. However, some customers have expressed concerns regarding the product's durability and heat dissipation.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Geek Squad installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone is working much better now! Feel Squad was great!
This review is from iPhone XS, XS MAX, XR Battery Replacement
I would recommend this to a friend- Pros mentioned:Battery performance
Rated 5 out of 5 stars
Quick and simple
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a new battery for my old iPhone 6 and there was no apple store close by so Best Buy was gonna be it. They finished replacing the battery in about 30 minutes but told me 60 minutes just in case. Either way, it worked out for me. iPhone worked much better with new battery.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for your positive feedback! We love to help alleviate any frustrations with your tech so you can do what you need to do! We look forward to helping you again.
Rated 3 out of 5 stars
Pushed back unpolitically.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had scheduled appointment time” yet you allowed some else to go before me I waited an extra hour! Very Unprofessional on your part” it ended up going over an hour no real apology ! Why make appointments?
No, I would not recommend this to a friend- Pros mentioned:Battery performance
Rated 5 out of 5 stars
battery replaced in lees than an hour!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you Best Buy for replacing my iPhone 6 battery through the Apple Battery replacement program. It was quick and simple and much easier and convenient than making an appointment and going to the the Apple store.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for your positive comments! We always love to hear about a job well done. It was a pleasure to help you out and we look forward to seeing you again!
- Pros mentioned:Battery performance
Rated 5 out of 5 stars
Geek squad gave me all possible outcomes on repair
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was having trouble with my phone, and wasn’t in the position to by a new one. Geek squad took the time to walk me through possible outcomes starting with best to worst after they evaluated the issues, during a very busy day-Black Friday. Diagnostics showed able to keep my phone going with a battery replacement. Phone lasted until I could upgrade.
I would recommend this to a friend Rated 4 out of 5 stars
Replacing iPhone battery.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lengthy wait and processing of claim for iPhone under AppleCare
This review is from iPhone XS, XS MAX, XR Battery Replacement
I would recommend this to a friendRated 5 out of 5 stars
Geek squad helped with my iPhone battery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad team patiently helped me with my phone, got me a loaner phone, and the replacement came in much faster than excepted
This review is from iPhone XS, XS MAX, XR Battery Replacement
I would recommend this to a friendRated 5 out of 5 stars
Battery replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The store was very busy at the time but they handled everything in a timely and professional manner
This review is from iPhone XS, XS MAX, XR Battery Replacement
I would recommend this to a friendRated 5 out of 5 stars
iPhone repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad repaired my iPhone and had it back the same day! Great service
This review is from iPhone XS, XS MAX, XR Battery Replacement
I would recommend this to a friend- Pros mentioned:Battery performance
Rated 5 out of 5 stars
The geek squad did an excellent job!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My iphone battery would not keep a charge for quite some time! The geek squad replaced it and now I don't have that problem any more! I am so glad I didn't have to replace my iphone! The geek squad is so friendly and always know how to solve any problem you have!
This review is from iPhone Battery Rplmnt 5 5c 5s
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all.
- Pros mentioned:Battery performance
Rated 5 out of 5 stars
Outstanding quality and service
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My iPhone needed a battery change. Made appointment online and dropped off my phone. Came back at the appointed time and phone was ready. Battery works great and my phone suffered no ill effects. No scratches or blemishes. Great job and superb price point. Highly recommend.
I would recommend this to a friend Rated 5 out of 5 stars
Geek Squad changed by battery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service tbvh. I changed my battery instead of getting a new phone and I don’t regret it at all.
This review is from iPhone XS, XS MAX, XR Battery Replacement
I would recommend this to a friendRated 5 out of 5 stars
Good service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The staff were very nice and patient. I am satisfied by their service as well.
I would recommend this to a friendRated 5 out of 5 stars
From frustrated to relieved!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your Geek Squad people are very efficient & helpful! I come in frustrated & leave with a better knowledge of what the issue is on my computer, iphone, or ipad!!
I would recommend this to a friend- Pros mentioned:Service speed
Rated 4 out of 5 stars
iPhone battery replacement
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The iPhone battery replacement went smoothly an Apple associate scheduled the appointment for me. Total time was 1 hour start to finish
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for your kind review. We appreciate the positive feedback! We're glad that you have had great experiences and look forward to helping you again!
- Pros mentioned:Battery performance
Rated 4 out of 5 stars
Good Product!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far until now my i-phone 6 plus is still running. The battery is doing it's purpose because it lasts really long even if I binge watching or surfing in the internet.
I would recommend this to a friend - Pros mentioned:Battery performance, Service speed
Rated 5 out of 5 stars
Battery replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very quick work and got my phone back to its good old self :)
I would recommend this to a friend Rated 5 out of 5 stars
They are good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thorough job, the whole process just takes a while. Best to drop it off. Cheaper than going directly to Apple too
I would recommend this to a friendRated 5 out of 5 stars
Phone fixed efficiently
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Efficient, professional, phone fixed and ready as stated it would be at the time was stated.
I would recommend this to a friend- Pros mentioned:Battery performance
Rated 5 out of 5 stars
Muchly needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a iPhone SE, I don’t like the bigger phones but will probably be getting an XS soon. But my phone is a couple years old so the battery was pretty much at its end. Took advantage of apples battery deal and since Best Buy is part of their authorized installerit was a no brainer. New one works great and I can make it last two days if need be
I would recommend this to a friend