Customer Ratings & Reviews

The geek tech broke the screen of my iPhone but they said it broke! Even though they didn’t charge for the screen replacement, but they’re not honest!

Noticed the battery on an iPhone was needing to be charged too often. Decided to look into it, found my battery was failing. Took it to bestbuy and they replaced the battery with an official apple battery, would recommend all battery replacements to go through bestbuy.

The agents assessed my phone condition and clearly explained what happened. They gave me the appropriate timeline of how long it would take and it was ready earlier than I anticipated. It was a low-cost repair and it saved me a lot of money looking for another phone. I would go back to Geek Squad again for any future repairs. They are competent, friendly and very helpful.

I had no idea that I could have my battery replaced in my iPhone 7 Apple showed me where I could get my phone repaired. I made an appointment with Best Buy and only had to keep my phone for about 18 hours ! The Geek Squad did a great job and always very professional !

I am a huge fan of the Geek Squad. They have saved my life. LOL. I was afraid I was going to have to purchase a new phone because no one could find anything wrong with it, but these guys figured it out and fixed it. I love them so much. <3

Improvement to power longevity and daily use. Has added at least 3 hours to moderate use. Original battery 2 years old, batt life 6-8 hours

Brought the phone on for a battery replacement and Ethel guys at geek squad had to had the battery changed out in no time. Had no issues with the battery

The new battery is fine, and the installation didn’t take too long.

Quick efficient service. All my Teck stuff I trust best buy

My wife's phone had a terrible battery life and she recently got the battery replaced and is extremely satisfied with the result. She did go into phone withdrawal for the 2-3 hours it took to get it done.

Agent worked quick on replacing my battery. I Made sure to back up my iCloud before hand to make it a smoother transaction

The agents diagnosed my issue and replaced my battery quickly.

Only bad thing I would question is after standing in line and then another 15-20 minutes filling out paperwork, the person said let me see if we have the battery for your phone. Knowing that is why I was there, you would have thought that should have been the first thing to check so as to speed up the process for others if there wasn’t one.

the battery was under warranty and they did a good job replacing it as i waited.

The Geek squad associate did very good job on their job.

They replaced my battry and my iphone 12pro Max screen

Brannon was awesome! Very helpful with fabulous hair!!

I was able to receive the battery replacement under apple warranty for a discounted price. Best Buy's system to schedule at the time was a little difficult. Had to make 2 trips, but they did a good job with the replacement.

Took my phone in for a battery replacement. Battery is working fine now, good job.

Great service, had to wait a day since the Apple specialist was out, but they tried their best to resolve my battery issue by even trying to offer a replacement refurbished unit. Repair was flawless.