Customer Ratings & Reviews

Great job and great technical knowledge. They were very friendly and explained what they had to do.

Replaced phone battery perfectly in about 30 minutes!

The Geek Squad did great! My device was ready in one hour. The staff was incredibly nice and fast.

I was extremely hesitant in setting up an appointment at Best Buy to replace my iPhone 6 batter. My phone is my lifeline, and being without it for a mere hour is worrisome to me -- I have family in Pittsburgh along with a job that has called me for offered overtime. However, my battery was lasting maybe 6 hours with very minimal use. I even had an expensive Mophie case that I would use to "charge" my phone three times throughout the day to give me enough juice until bedtime in which the case and iPhone battery needed charged. I had the dilemma of either spending about $30 to get the battery changed, or spend $1,000 in getting a new phone. As I am going back to school in the fall, money is tight, so I wanted to try and give the battery change a first try, and I am happy I did! The Geek Squad techs were great and reassuring! I happily wandered the store, and were prompt to let me know the swap was done! Now my battery lasts all day without needing a charge! It saved me a new phone! Now I am telling all my family members to take advantage of this opportunity if their batteries are less than optimal.

Prompt and seamless response when dropped off phone for battery replacement. Unfortunately, phone continues to have issues. Therefore, returning to understand why.

Took in my iPhone 13 Pro for battery replacement. The geeksquad guy was very welcoming, helped me understand what they will do with my device. Whole process was over in under 3 hours.

Had agood experiance but wait at store was little longer than expected

I had my iPhone battery switched out by Geek Squad. I went in the store and went over to the Geek Squad counter and they immediately diagnosed it. That was free and took about twenty minutes. They showed me that my battery was not working properly which was causing issues with my phone. After that I set up a time to come back and have my battery replaced. I dropped off my phone for that appointment and they called me back about 2 hours later. My phone looked exactly the same. There were no marks from taking it apart and it has been working properly again ever since. All the issues I was experiencing related to the battery have stopped. The phone overall is working like new again. It was very inexpensive and hassle free to use this service. I would recommend Geek Squad to anyone else who is having an issue with their iPhone battery.

Excellent service. I had an appointment and they were right on time. Major improvement on my iPhone battery life!

Great job works like it should. Fast work. Job well done. Geek

IPhone battery replaced with excellent customer service. The Geek Squad is always professional, courteous and competent. It took less time that they predicted. I’ll go there for phone repairs again.

Agents hooked me up with a new display and new battery. Phone works as good as new! Hasn’t sounded this good since a few months after I purchased this phone. Along with recommendations on s new phone in the future, with my requests, I will be purchasing the phone from Best Buy. If you have issues with your phone, laptop, computer, iPad and the such go with Geek Squad, they are the Best!

Great service and description of the job tat was done.

Battery replacement was quicker than expected and did improve my phone’s performance. Unfortunately during the process, I had to get another screen protector due to my old one being damaged during the replacement.

Very friendly, timely service, and the important thing is they knew what they were talking about I would definitely go back and get service at this location

The Geek Squad correctly installed a new battery into a iPhone 12 Mini

Quick in and out. Everything handled professionally, excellent work. I don't make recommendations as a practice so I would not recommend them but in my case they did great work.

The store was very busy at the time but they handled everything in a timely and professional manner

Probably even more important than phone features is the battery life. When you are recharging your phone after only a few hrs of use, this gets old fast. Geek squad in an authorized Apple Service Provider. With a new battery in a fraction of the time it would take at an Apple Store, my iPhone 8 is working normally again.

The agents were great! They did a wonderful job of replacing my iPhone 13 mini battery.