Customer Ratings & Reviews

I was extremely hesitant in setting up an appointment at Best Buy to replace my iPhone 6 batter. My phone is my lifeline, and being without it for a mere hour is worrisome to me -- I have family in Pittsburgh along with a job that has called me for offered overtime. However, my battery was lasting maybe 6 hours with very minimal use. I even had an expensive Mophie case that I would use to "charge" my phone three times throughout the day to give me enough juice until bedtime in which the case and iPhone battery needed charged. I had the dilemma of either spending about $30 to get the battery changed, or spend $1,000 in getting a new phone. As I am going back to school in the fall, money is tight, so I wanted to try and give the battery change a first try, and I am happy I did! The Geek Squad techs were great and reassuring! I happily wandered the store, and were prompt to let me know the swap was done! Now my battery lasts all day without needing a charge! It saved me a new phone! Now I am telling all my family members to take advantage of this opportunity if their batteries are less than optimal.

Thorough job, the whole process just takes a while. Best to drop it off. Cheaper than going directly to Apple too

I had my iPhone battery switched out by Geek Squad. I went in the store and went over to the Geek Squad counter and they immediately diagnosed it. That was free and took about twenty minutes. They showed me that my battery was not working properly which was causing issues with my phone. After that I set up a time to come back and have my battery replaced. I dropped off my phone for that appointment and they called me back about 2 hours later. My phone looked exactly the same. There were no marks from taking it apart and it has been working properly again ever since. All the issues I was experiencing related to the battery have stopped. The phone overall is working like new again. It was very inexpensive and hassle free to use this service. I would recommend Geek Squad to anyone else who is having an issue with their iPhone battery.

The service was excellent and they had the part I needed. By the next day, they already had my phone ready.

Agents hooked me up with a new display and new battery. Phone works as good as new! Hasn’t sounded this good since a few months after I purchased this phone. Along with recommendations on s new phone in the future, with my requests, I will be purchasing the phone from Best Buy. If you have issues with your phone, laptop, computer, iPad and the such go with Geek Squad, they are the Best!

about 2 hours to change my battery, was cheaper than expected for apple certified.

Needed a battery for my iPhone. Online scheduling a pain but service was great. Didn’t like leaving my phone cause I had to work but hubby picked it up.

Probably even more important than phone features is the battery life. When you are recharging your phone after only a few hrs of use, this gets old fast. Geek squad in an authorized Apple Service Provider. With a new battery in a fraction of the time it would take at an Apple Store, my iPhone 8 is working normally again.

Everything was great. Everything worked out great. Everybody treated me really good. Very pleased with the service there.

Your Geek Squad people are very efficient & helpful! I come in frustrated & leave with a better knowledge of what the issue is on my computer, iphone, or ipad!!

Was having problems with my phone where the whole unit would get super hot and a faint purple line would appear on the screen. Turns out the battery was expanding and pressing up against the back of the LCD screen in the unit. Best Buy took out the old battery, put a new one in, and I haven't had any problems since.

Excellent job, very professional staff and they addressed all of our follow up issues

Service was prompt, clearly explained, and fairly priced. If you need an Iphone battery replaced, this is the place to go!

iPhone battery ordered and I was told I will be getting a call when the battery arrives

I had the batteries replaced on both my wife's and my iPhones 7 Plus. They are paid off and we want to keep them for a while so we changed the batteries to optimize the charge to them. It is known that these batteries deteriorate over time so this was a sensible preventive measure at a good price because Apple is offering a discount. I made appointments online and the best available for us was at this Best Buy. When we arrived for our appointment we were helped rather quickly and Jonathan was assigned to do the work for us. From the start, he was polite, professional, patient and very attentive. He took his time to make sure we understood the process and answered all our questions, He clearly knows his job well. We left the phones there and were told to return at a certain time. We returned slightly early and were pleasantly surprised that the work had already be completed. Overall, this whole process went very well.

My battery again in 100% ❤️❤️ new and original baterry

Agent (Cara) was great! Repair was smooth and updates were much appreciated.

Professional, knowledgeable, respectful. A great department. Gave my aging iPhone 11 new life. Very pleased

Timely service by knowledgeable staff. Cheaper than Apple for BestBuy members

Great service and response time. Solved my problem without me having to purchase a new device