Customer Ratings & Reviews

Geek Squad Agent Kat was very helpful in getting my batteries replaced in two of my older iPhones. Great experience, and phone batteries are working great.

had the battery replaced on my iphone 13 mini. fast, affordable, and the new battery is working perfectly.

I got a great appointment with the Geek Squad at exactly the time I wanted - he completed the job very quickly and the price was just what I expected. Well done!

Geek squad agent replaced my iPhone battery and good

The battery replacement gave new life to my iPhone. Geek Squad did a great job installing it.

New battery, not a bad price. Now I can keep my phone 3 more years and not worry about a new phone with a higher bill. I am happy with Best Buy

Probably even more important than phone features is the battery life. When you are recharging your phone after only a few hrs of use, this gets old fast. Geek squad in an authorized Apple Service Provider. With a new battery in a fraction of the time it would take at an Apple Store, my iPhone 8 is working normally again.

Raven at the Gastonia store is the ultimate professional Geek Squad technician! I always request my appointments with her. Wonderful to her customers and incredibly patient!

I don’t want a new, bigger iphone so this is helping me extend the life of the one I have and love!

It was so fast and the people were really friendly

My iphone 13 had reached a critical point with my battery showing 75% of life left which means it has degraded since when it was new years ago. I found out that Best Buy/Geek Squad can replace the battery which was an easy and economical solution!

Agents hooked me up with a new display and new battery. Phone works as good as new! Hasn’t sounded this good since a few months after I purchased this phone. Along with recommendations on s new phone in the future, with my requests, I will be purchasing the phone from Best Buy. If you have issues with your phone, laptop, computer, iPad and the such go with Geek Squad, they are the Best!

The agents were helpful and completed a battery swap for me.

Was having problems with my phone where the whole unit would get super hot and a faint purple line would appear on the screen. Turns out the battery was expanding and pressing up against the back of the LCD screen in the unit. Best Buy took out the old battery, put a new one in, and I haven't had any problems since.

My battery again in 100% ❤️❤️ new and original baterry

I bought a new battery for my iPhone and had it replaced, so far so good.Excellent service and accommodating staff.

Great and quick service! So glad I did not have to go to STL or mail my phone. They had it done in 2 hours

Just what I needed when my battery life was noted to be at 79%. Now I can relax with a full charge and new battery

They did a good job. There was some confusion about the battery being in stock so I did waste a trip when they didn't have it.

The service was quick and friendly. The technician was very knowledgeable and noticed immediately that the phone screen looked odd. After removing the case and the privacy screen, she noticed the battery was swollen and was slightly pushing the screen away from the phone! In and out very quick while I ran a few errands. I 100% recommend and will be a returning customer in the future. Thanks Geek Squad!!