Customer Ratings & Reviews

The agents replaced my old phone battery and were very helpful.

Great service tbvh. I changed my battery instead of getting a new phone and I don’t regret it at all.

Was having problems with my phone where the whole unit would get super hot and a faint purple line would appear on the screen. Turns out the battery was expanding and pressing up against the back of the LCD screen in the unit. Best Buy took out the old battery, put a new one in, and I haven't had any problems since.

My phone works much better now. I don’t need to worry about running out of power at work or on the road. Thankyou for the great service

Replaced my battery and the phone doesn’t have to be charged as much.

Original battery. A quick and professional replacement took only one day.

Lengthy wait and processing of claim for iPhone under AppleCare

Efficient, professional, phone fixed and ready as stated it would be at the time was stated.

Great service, they replace my iPhone battery fast

The geek squad team patiently helped me with my phone, got me a loaner phone, and the replacement came in much faster than excepted

All staff were very friendly and informative. The service was also very well done.

They did a good and fast service with my iphone, thank you

I had the batteries replaced on both my wife's and my iPhones 7 Plus. They are paid off and we want to keep them for a while so we changed the batteries to optimize the charge to them. It is known that these batteries deteriorate over time so this was a sensible preventive measure at a good price because Apple is offering a discount. I made appointments online and the best available for us was at this Best Buy. When we arrived for our appointment we were helped rather quickly and Jonathan was assigned to do the work for us. From the start, he was polite, professional, patient and very attentive. He took his time to make sure we understood the process and answered all our questions, He clearly knows his job well. We left the phones there and were told to return at a certain time. We returned slightly early and were pleasantly surprised that the work had already be completed. Overall, this whole process went very well.

Thorough job, the whole process just takes a while. Best to drop it off. Cheaper than going directly to Apple too

Did a great job replacing my dad’s phone battery. Easy process and super helpful

Needed a battery for my iPhone. Online scheduling a pain but service was great. Didn’t like leaving my phone cause I had to work but hubby picked it up.

The service was excellent and they had the part I needed. By the next day, they already had my phone ready.

Service was excellent and I was taken cared in a great timely manner.

Went in for a battery repair but the repair became a one month ordeal after Best Buy was unable to repair the phone on-site. There should be more warning that phones may have to be sent to Apple if the repair cannot be performed on site - we unfortunately learned this the hard way. Because Best Buy is just a middleman, much of the work relied on Apple's capability to resolve the issue. Had to send in the phone ultimately to Apple although Apple did come through in the end and replaced the phone for us. Would only recommend this service if you can take the risk that you might not get your phone back for at least 2 weeks. I'm giving the service 4 stars due to a positive outcome but I'm unsure whether to try this service again in the future.

Everything was great. Everything worked out great. Everybody treated me really good. Very pleased with the service there.