Customer Ratings & Reviews

Thorough job, the whole process just takes a while. Best to drop it off. Cheaper than going directly to Apple too

Did a great job replacing my dad’s phone battery. Easy process and super helpful

They did a good and fast service with my iphone, thank you

The service was excellent and they had the part I needed. By the next day, they already had my phone ready.

Service was excellent and I was taken cared in a great timely manner.

Went in for a battery repair but the repair became a one month ordeal after Best Buy was unable to repair the phone on-site. There should be more warning that phones may have to be sent to Apple if the repair cannot be performed on site - we unfortunately learned this the hard way. Because Best Buy is just a middleman, much of the work relied on Apple's capability to resolve the issue. Had to send in the phone ultimately to Apple although Apple did come through in the end and replaced the phone for us. Would only recommend this service if you can take the risk that you might not get your phone back for at least 2 weeks. I'm giving the service 4 stars due to a positive outcome but I'm unsure whether to try this service again in the future.

Everything was great. Everything worked out great. Everybody treated me really good. Very pleased with the service there.

Your Geek Squad people are very efficient & helpful! I come in frustrated & leave with a better knowledge of what the issue is on my computer, iphone, or ipad!!

about 2 hours to change my battery, was cheaper than expected for apple certified.

Its great that Best Buy is now an authorized Apple Service Provider. We only have one Apple Store in our area and it is 45 minutes away and is always very crowded. Now I can hop into either of the two local Best Buy stores near me and not have to wait for an hour before getting service. I have had battery replacements for my iPhones at both the Apple Store and Best Buy...both were equally good and efficient, but Best Buy didn't have the long line to wait in before service.

Excellent job, very professional staff and they addressed all of our follow up issues

Service was prompt, clearly explained, and fairly priced. If you need an Iphone battery replaced, this is the place to go!

Excellent service delivered on time promised by staff

Excellent customer service, friendly, professional,

I was debating whether to get a new phone or just replace my battery since I have been having some issues with my phone. For a couple hundred dollars my phone is as good as new and I will be able to wait and see what new products come out after the new year. My geek squad person was helpful and informative and helped me make a great decision.

It was so fast and the people were really friendly

iPhone battery ordered and I was told I will be getting a call when the battery arrives

Great service from the Geek Squad when my old iPhone's battery was at its life's end. It gave new life to my iPhone 6S until I dropped it in the water. But the battery held a charge well up to that time then it held it too well as it kept the phone energized so the water could do all the damage to powered circuits. Oh well.

Had my battery replaced for my iPhone 7 Plus recently. The guy I worked with was very pleasant and the replacement was on a discount until the end of the year, so I took care of it while it was cheap. It seems to be holding up better than my old battery... not great, but better. I would replace a battery here again.

Professional, knowledgeable, respectful. A great department. Gave my aging iPhone 11 new life. Very pleased