Customer Ratings & Reviews

My purchase of a new battery for my Iphone saved my phone! I didn't have to buy a new phone so I saved a lot of money. The Geek Squad were very helpful and made this an easy purchase saving me money as well as a lengthy drive to an Apple store!

New battery replacement done efficiently. Would return for service again.

It was smooth in and out. They replaced the battery in less than an hour.

I had the batteries replaced on both my wife's and my iPhones 7 Plus. They are paid off and we want to keep them for a while so we changed the batteries to optimize the charge to them. It is known that these batteries deteriorate over time so this was a sensible preventive measure at a good price because Apple is offering a discount. I made appointments online and the best available for us was at this Best Buy. When we arrived for our appointment we were helped rather quickly and Jonathan was assigned to do the work for us. From the start, he was polite, professional, patient and very attentive. He took his time to make sure we understood the process and answered all our questions, He clearly knows his job well. We left the phones there and were told to return at a certain time. We returned slightly early and were pleasantly surprised that the work had already be completed. Overall, this whole process went very well.

Battery was replaced in a timely manner and has worked fine since installed.

Awesome guys did a great job speedy service and friendly staff

good advice fast service, i'm ok...................

The Geek Squad replaced the battery in my iPhone. Easy and affordable.

Quick service. Good deal. Just not completed same day as promised on website.

Battery replacement by Best Buy was very efficient

The process went smoothly and fast. Everything was done.

I had an excellent experience with the Geek Squad team at Best Buy. They were professional, knowledgeable, and very patient while explaining everything in a way I could easily understand. My issue was resolved quickly, and they went above and beyond to make sure I left completely satisfied. It’s reassuring to know I can count on Geek Squad for reliable and friendly service every time!

Went in for a battery repair but the repair became a one month ordeal after Best Buy was unable to repair the phone on-site. There should be more warning that phones may have to be sent to Apple if the repair cannot be performed on site - we unfortunately learned this the hard way. Because Best Buy is just a middleman, much of the work relied on Apple's capability to resolve the issue. Had to send in the phone ultimately to Apple although Apple did come through in the end and replaced the phone for us. Would only recommend this service if you can take the risk that you might not get your phone back for at least 2 weeks. I'm giving the service 4 stars due to a positive outcome but I'm unsure whether to try this service again in the future.

Got a new battery for my iPhone so glad I did!!!!!

Geek Squad representative was friendly and explained process thoroughly. Repair was done quickly and within the stated time frame.

Appointment was prompt. Service was quickly performed.

The battery in my 5-year-old iPhone SE 2 had dropped to 79% of original capacity, and having to be charged up constantly just to get through a couple phone calls. I had the Geek Squad successfully replace the battery. The problem was, a few hours after I picked up the phone, the rear camera quit working and the front camera malfunctioned. I am no longer able to use this for mobile deposit banking. I made several phone calls about this only to be told no, as I had not purchased the phone there. Disappointing.

Geek squad replaced the battery in my iPhone. They were super kind and very professional. I will be revisiting for an explanation as to why the battery replacement did not fix my issue of a quick dying batter.

The staff was clear in communicating with me the time, and delivered product within the 3 hours as promised.

Replaced phone battery perfectly in about 30 minutes!