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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 835 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 3.4 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers consistently note the positive battery performance and the speed of service provided. The replacement process is also considered simple and easy to complete. However, some customers have expressed concerns regarding the product's durability and heat dissipation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 835 reviews
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff was very helpful by explaining the process and offering to put a screen protector on for me.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    iPhone 8 battery replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team removed my bad iPhone battery successfully and installed the new one while I waited, keeping me up to date through the whole process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad work on iPhones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to get an iPhone 8 battery replacement but I had heard scary stories that it would cost a lot of money and that the Apple Store was the only one qualified for this type of work. By chance, I was at the Best Buy store and realized that the Geek Squad was contracted by Apple to work on iPhones. I had them do it, and for a great price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your people went way out of their way to rectify problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced phone battery quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job and great technical knowledge. They were very friendly and explained what they had to do.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after getting the run around at the apple store, came to BB to get replacement for my wife's phone. new battery works fine . made an appt online and checkin was prompt. only complaint is that they said the y would call when it was finished and they never did. probably wasted an extra hour at the mall waiting for them until i finally called in myself...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Battery replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service, would recommend Best Buy for iphone battery replacement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed IPhone Batery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job. They uncovered some other issues and fixed those also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did great! My device was ready in one hour. The staff was incredibly nice and fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is working much better now! Feel Squad was great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone 13 Pro battery replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and description of the job tat was done.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    iPhone battery change

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery was changed quickly and has worked well. I’m very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 4 out of 5 stars

    Geek squad replaced battery easily!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great battery replacement. The geek squad is as professional as Apple themselves, they did the battery replacement with ease. Happy with my 100% battery health!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pushed back unpolitically.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had scheduled appointment time” yet you allowed some else to go before me I waited an extra hour! Very Unprofessional on your part” it ended up going over an hour no real apology ! Why make appointments?

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 4 out of 5 stars

    Geek Squad replaced my iPhone Battery.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was very thorough and explained the process and how long it would take. Great service. Genuine Apple battery life drains slower than the knockoff batteries for the iPhone Xr l.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Saved us from buying a new cell phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This battery replacement worked wonders for my cell phone. I thought I may need to purchase an entire new phone but this battery took care of the problem. So relieved.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Pleasantly surprised

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was seriously upset my battery on my iPhone suddenly stopped holding a charge and had little hope the Geek Squad could help. Was I wrong! The employee was available at my appointment time, explained exactly what he was going to do and how long it would take and then did it. In under the time promised and the best surprise? It was amazingly inexpensive. I wouldn’t hesitate to use them again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Replacing iPhone battery.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lengthy wait and processing of claim for iPhone under AppleCare

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad helped with my iPhone battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad team patiently helped me with my phone, got me a loaner phone, and the replacement came in much faster than excepted

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad repaired my iPhone and had it back the same day! Great service

    I would recommend this to a friend