Customer Ratings & Reviews

Was having trouble with my phone, and wasn’t in the position to by a new one. Geek squad took the time to walk me through possible outcomes starting with best to worst after they evaluated the issues, during a very busy day-Black Friday. Diagnostics showed able to keep my phone going with a battery replacement. Phone lasted until I could upgrade.

The people helping me were great! Personable and very helpful. Changed my battery, explained everything and got it done.

Made a same day appt online and was taken care of right away.

Agents installed new phone battery, explained the process ad time to fix.

The service was excellent. Quick, but thorough with great communication. Couldn't be happier

My iphone battery would not keep a charge for quite some time! The geek squad replaced it and now I don't have that problem any more! I am so glad I didn't have to replace my iphone! The geek squad is so friendly and always know how to solve any problem you have!

My iPhone needed a battery change. Made appointment online and dropped off my phone. Came back at the appointed time and phone was ready. Battery works great and my phone suffered no ill effects. No scratches or blemishes. Great job and superb price point. Highly recommend.

The gentleman who helped my daughter was beneficial, polite, and knew what he was talking about.

Called and got appointment the next day to get my phone battery replaced. Glad I didn’t have to wait longer!

Very quick work and got my phone back to its good old self :)

The iPhone battery replacement went smoothly an Apple associate scheduled the appointment for me. Total time was 1 hour start to finish

So far until now my i-phone 6 plus is still running. The battery is doing it's purpose because it lasts really long even if I binge watching or surfing in the internet.

All the 3 people who helped me with this service did an excellent job, were courteous and patient.

I have a iPhone SE, I don’t like the bigger phones but will probably be getting an XS soon. But my phone is a couple years old so the battery was pretty much at its end. Took advantage of apples battery deal and since Best Buy is part of their authorized installerit was a no brainer. New one works great and I can make it last two days if need be

I brought an Iphone 6 to replace the battery as the Health indicator had less than 80% (suggested replacement value). Under the Apple authorized deal/repair program, BB did the work without me going to a Genius Bar. It was a simple and easy transaction, took about an hour from start to finish. Be sure to book your appointment online first!

Geek Squad did a great job installing a new battery in my iPhone 12 mini

A simple appointment got the job done. Appreciated not having to schedule time to drive down to an Apple location and wait in line for a new battery.

Fast, knowledgable people, and no perceived scaraches or damage.

good advice fast service, i'm ok...................

Made an appointment, showed up and dropped off the phone to have the battery replaced under warranty. Within an hour and a half I had my phone back with a new battery that does not die like the previous one. very happy with the service.