Customer Ratings & Reviews

The guys were awesome! They were a cohesive team behind the counter and taking care of the customers with ease. Great to see and replaced my battery with no issues or changes to the phone. On time too.

My phone wouldn’t make it more than a few hours without a charge. Replaced battery and good as new. Now i don’t have to drop $700 for a new phone. If it gets me another year I’ll be happy. Service was quick and courteous.

Battery’s work good had to leave at store since one appointment per phone. I had three phone web site didn’t say this or I missed this bit of information

Best Buy was able to get a new battery for my iPhone in stock extremely quickly--faster than any Apple store. The service took about an hour tops and was extremely pain-free. Would recommend to anyone who wants their old iPhone working like new.

New replacement battery holds the charge for almost 10 hours with usage. The previous (original) battery that came with my 6s would only last 4 hours with minimal usage.

Made appointments for two iPhone 6S+ battery replacements. Both were on time and one unit the technician found another issue which was approved by Apple for repair at no charge to the customer. Very happy with the service.

Working fine no issue with charging or holding the charge.

Great, quick service. Needed to get my battery on my iPhone 6 replaced, and geek squad was on the job. They ran some diagnostics and addressed the issue quick. Received a notification as soon as it was done. Phone is back to running 100%

The Geek Squad really took their time on my iPhone 6S Plus with the battery replacement. For only $29 they took the phone apart, replaced the battery, re-sealed the screen, and cleaned out all of the ports. It looks brand new again.

Came in to get my iPhone battery replaced. Was able to get an appointment same day and two hours later walked out with a brand new phone. So happy they offer Apple servicing at Best Buy. Would come back for any iPhone related issues.

I have changed the battery from the best buy store and its running super fast after the change. the staff support was great and I did not lose even a single bit of data with this change. the support was great and very professional

My phone went for a battery replacement and it ended up not working after geek squad replaced it. Could not use it longer than 5 minutes. They said it was because when they opened the phone there was a loose cable and that in order to replace just the cable they would have to replace the whole screen that was perfectly fine and wanted to charge me another almost $400 to "fix" it. Ridiculous. My phone had no issues at all before it and I regret giving any money to them seeing that my phone came out unusable when I was just getting a battery replacement

Fixed the bleeding screen on my phone and the new battery lets my phone stay charged for days

I took 3 iphones for battery changes. It was very quick and the service rep was very helpful. The phones work great with new batteries. But, my account is only credited with one battery change. I hope it can be fixed.

I went to Best Buy to get my iPhone battery replaced. The technicians were very knowledgeable and they did a great job replacing the battery. Batteries were in-stock and replacement time was roughly 45 minutes.

My batter was dying pretty quickly during the day. I called Apple and got a replacement ordered and they shipped it to BB. BB did a great job of installing it with no issues. My battery has a noticeable improvement.

I scheduled a battery replacement for my phone. I showed up, paid, left my phone with them, and was told to return about three hours later. When I returned, they were really cagy and weird and said they needed until the next afternoon for the replacement. I needed the phone for the morning for a work trip, so I asked if I could just have it back and bring it back another time. At that point they admitted that they had stripped the screws trying to get into the phone. I was frustrated and tried to talk with them about options, but they essentially told me to kick rocks. The manager was rude and dismissive and the whole experience was really disappointing. I ended up contacting Apple while sitting in the parking lot outside. This was an older iPhone and any warranties or coverage had long expired, so I didn't expect much, but I wanted them to know that their "certified" techs sucked. Long story short, I ended up with a brand new iPhone 16 for free from Apple. I didn't push or demand or anything. Like I said, my goal was for Apple to know how terrible Best Buy was. Apple ended up going way above and beyond in their customer care. Literally the polar opposite of Best Buy. I would absolutely not go here (Harrisonburg, VA Best Buy) for apple service.

My agent was great. The problem was my order got cancelled. I tried to call & you can’t get a person in the store so I had to make an appointment & had to wait when I got there & was told my order somehow had been cancelled. I had already payed, Agent had to make new order & I had to leave my phone for a couple of hours. Took 12 days altogether, was originally old it would be 2-3 days.

The phone needed to be left behind for the installation, but it did not take too long. Battery continues to perform well.

Got my phone checked out and had battery replaced. Works Great and stays charged. Very Happy