Customer Ratings & Reviews

thanks to the replacement battery the life of my phone last longer now.

Had my battery changed since the life was subpar, did it very easily.

Great job improvement on speed and battery life time and commitment done

very knowledgeable people, friendly staff, great to deal with them.

Way faster and simpler than trying to make an appointment at the Genius Bar! Same price as Apple, but without the crowds. Only note of caution - you *must* make an online appointment beforehand, they won't serve walk-ins for this. (Appointments are easy and plenty available same-day, so it's not a hardship, but definitely a necessity.)

For $29, this is a no brainer. Almost like getting a new phone.

I had to pay for the camera and battery replacement before they would order the parts. They failed to contact me for weeks. We are unable to call the store directly. Then when they finally did contact me, they insisted that I had to come right in or they would send my parts back. Both the employee and that employee supervisor were insistent that I had to come right in there however I was not able to that day.

Took under an hour with appointment. Phone battery works great

long lasting battery that doesnt over charge it stays strong

I made my appointment by website, and there was some confusion at the store about how the battery swap would be done. The staff was exceptionally helpful, and found a way to meet my needs quickly and in a very pleasant way. Very satisfied with the experience.

Paid $30 for a replacement. Phone last longer than before.

It took me 3 different trips to get them to change my battery. If you are planning to use them I would suggest early morning

Geek Squad never disappoints, Never can go wrong with their support and efficiency. Despite sometimes being yelled at low staff at times, they definitely dont get paid enough.

Fast quick and easy. Got a new battery in a few minutes.

Quick and easy replacement of the battery. The only thing that didn't quite make sense is that they told me according to their diagnosis my phone battery was operating as brand new, but it was not. It was not holding a charge for very long.

Had an appointment ,seemed like the Best Buy guy was trying to talk me out of it because phone said battery heath was good I explained that phone was 3 years old and wanted to get new battery before the discounted Apple promotion was over he was polite told me to come back in 1 hour everything went fine

Extremely quick service - was in & out within an hour

Battery is back to new again with the 29$ replacement.

I took my iPhone 7 into the Geek Squad at the Bestbuy store in Amherst NY to have what I suspected was a bad battery replaced. I was very impressed with the professionalism of the tech’s and their amazing talent. Obviously I was very pleased with the service and the treatment I received. I highly recommend the tech’s here

Perfect service, my iPhone 6s is running like new. Fast.