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Customer reviews

Rating 4.3 out of 5 stars with 745 reviews

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    Rating 3.6 out of 5 stars

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    Rating 3.7 out of 5 stars

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    Rating 3.4 out of 5 stars

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86%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-745 of 745 reviews
  • Rated 1 out of 5 stars

    Battery replacement- Or not

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scheduled an appointment to get my battery replaced by Geek Squad. According to website, battery is free of charge if you have Apple care (which I did!) Guy literally saw in his system, saw on my phone and said it will be $50. Ummmm, website says free of charge (not free if costing me $50!) Waste of time to have them do it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very poor service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made an appointment to replace battery in my iphone 11. Then they call me and tell me they only replace batterries on 12 s and above. But to call another Best Buy because they could do it. Huh!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Scheduled appointment was waste of time!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When came for appointment they stated iphone 11 pro battery is not availabe! Complete lack of respect for customer’s time!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek squad charged more than quoted

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made appt for battery replacement on iphone 8 plus was quoted $49 plus tx. At pickup they charged $69 plus tx. Why? Not happy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refused service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refuses to replace battery due to work being done on the phone over a year ago

    No, I would not recommend this to a friend