Customer Ratings & Reviews

Geek Squad fit me in when the Apple Store would not respond, and didn’t have time. Dropped off my phone, and returned within an hour and my phone was back to running performant while lasting several days. Highly recommended.

Needed a new battery for my old iPhone 6 and there was no apple store close by so Best Buy was gonna be it. They finished replacing the battery in about 30 minutes but told me 60 minutes just in case. Either way, it worked out for me. iPhone worked much better with new battery.

Was having trouble with my phone, and wasn’t in the position to by a new one. Geek squad took the time to walk me through possible outcomes starting with best to worst after they evaluated the issues, during a very busy day-Black Friday. Diagnostics showed able to keep my phone going with a battery replacement. Phone lasted until I could upgrade.

The Geek squad associate did very good job on their job.

They replaced my battry and my iphone 12pro Max screen

Brannon was awesome! Very helpful with fabulous hair!!

My purchase of a new battery for my Iphone saved my phone! I didn't have to buy a new phone so I saved a lot of money. The Geek Squad were very helpful and made this an easy purchase saving me money as well as a lengthy drive to an Apple store!

Very poor customer service! There was only ONE associate at the service area to help multiple people. I had made an appointment, but waited nearly 1/2 hour to even be acknowledged and, even after that the associate was trying to guide another employee (obviously a new trainee) while helping me! Ridiculous! Then when I came back to pick up my phone, I was told that they had stripped one of the small screws on the phone and were not able to open the phone. I was told I needed to take the phone to a repair facility, have the stripped screw removed, and come back!!!! (I should add that we were experiencing a severe thunderstorm at this time)! However, I DID as instructed, returned with the phone and was told that I could pick up the phone the following day at about 5:30 pm! And I’m now being asked for a review???? Well you have it!!!

My iphone battery would not keep a charge for quite some time! The geek squad replaced it and now I don't have that problem any more! I am so glad I didn't have to replace my iphone! The geek squad is so friendly and always know how to solve any problem you have!

My iPhone needed a battery change. Made appointment online and dropped off my phone. Came back at the appointed time and phone was ready. Battery works great and my phone suffered no ill effects. No scratches or blemishes. Great job and superb price point. Highly recommend.

The iPhone battery replacement went smoothly an Apple associate scheduled the appointment for me. Total time was 1 hour start to finish

So far until now my i-phone 6 plus is still running. The battery is doing it's purpose because it lasts really long even if I binge watching or surfing in the internet.

My agent was great. The problem was my order got cancelled. I tried to call & you can’t get a person in the store so I had to make an appointment & had to wait when I got there & was told my order somehow had been cancelled. I had already payed, Agent had to make new order & I had to leave my phone for a couple of hours. Took 12 days altogether, was originally old it would be 2-3 days.

Very quick work and got my phone back to its good old self :)

A simple appointment got the job done. Appreciated not having to schedule time to drive down to an Apple location and wait in line for a new battery.

I have a iPhone SE, I don’t like the bigger phones but will probably be getting an XS soon. But my phone is a couple years old so the battery was pretty much at its end. Took advantage of apples battery deal and since Best Buy is part of their authorized installerit was a no brainer. New one works great and I can make it last two days if need be

I brought an Iphone 6 to replace the battery as the Health indicator had less than 80% (suggested replacement value). Under the Apple authorized deal/repair program, BB did the work without me going to a Genius Bar. It was a simple and easy transaction, took about an hour from start to finish. Be sure to book your appointment online first!

I scheduled a battery replacement for my phone. I showed up, paid, left my phone with them, and was told to return about three hours later. When I returned, they were really cagy and weird and said they needed until the next afternoon for the replacement. I needed the phone for the morning for a work trip, so I asked if I could just have it back and bring it back another time. At that point they admitted that they had stripped the screws trying to get into the phone. I was frustrated and tried to talk with them about options, but they essentially told me to kick rocks. The manager was rude and dismissive and the whole experience was really disappointing. I ended up contacting Apple while sitting in the parking lot outside. This was an older iPhone and any warranties or coverage had long expired, so I didn't expect much, but I wanted them to know that their "certified" techs sucked. Long story short, I ended up with a brand new iPhone 16 for free from Apple. I didn't push or demand or anything. Like I said, my goal was for Apple to know how terrible Best Buy was. Apple ended up going way above and beyond in their customer care. Literally the polar opposite of Best Buy. I would absolutely not go here (Harrisonburg, VA Best Buy) for apple service.

Made an appointment, showed up and dropped off the phone to have the battery replaced under warranty. Within an hour and a half I had my phone back with a new battery that does not die like the previous one. very happy with the service.

The agents assessed my phone condition and clearly explained what happened. They gave me the appropriate timeline of how long it would take and it was ready earlier than I anticipated. It was a low-cost repair and it saved me a lot of money looking for another phone. I would go back to Geek Squad again for any future repairs. They are competent, friendly and very helpful.