Customer Ratings & Reviews

My agent was great. The problem was my order got cancelled. I tried to call & you can’t get a person in the store so I had to make an appointment & had to wait when I got there & was told my order somehow had been cancelled. I had already payed, Agent had to make new order & I had to leave my phone for a couple of hours. Took 12 days altogether, was originally old it would be 2-3 days.

My iphone battery would not keep a charge for quite some time! The geek squad replaced it and now I don't have that problem any more! I am so glad I didn't have to replace my iphone! The geek squad is so friendly and always know how to solve any problem you have!

My iPhone needed a battery change. Made appointment online and dropped off my phone. Came back at the appointed time and phone was ready. Battery works great and my phone suffered no ill effects. No scratches or blemishes. Great job and superb price point. Highly recommend.

The iPhone battery replacement went smoothly an Apple associate scheduled the appointment for me. Total time was 1 hour start to finish

So far until now my i-phone 6 plus is still running. The battery is doing it's purpose because it lasts really long even if I binge watching or surfing in the internet.

I scheduled a battery replacement for my phone. I showed up, paid, left my phone with them, and was told to return about three hours later. When I returned, they were really cagy and weird and said they needed until the next afternoon for the replacement. I needed the phone for the morning for a work trip, so I asked if I could just have it back and bring it back another time. At that point they admitted that they had stripped the screws trying to get into the phone. I was frustrated and tried to talk with them about options, but they essentially told me to kick rocks. The manager was rude and dismissive and the whole experience was really disappointing. I ended up contacting Apple while sitting in the parking lot outside. This was an older iPhone and any warranties or coverage had long expired, so I didn't expect much, but I wanted them to know that their "certified" techs sucked. Long story short, I ended up with a brand new iPhone 16 for free from Apple. I didn't push or demand or anything. Like I said, my goal was for Apple to know how terrible Best Buy was. Apple ended up going way above and beyond in their customer care. Literally the polar opposite of Best Buy. I would absolutely not go here (Harrisonburg, VA Best Buy) for apple service.

Very quick work and got my phone back to its good old self :)

A simple appointment got the job done. Appreciated not having to schedule time to drive down to an Apple location and wait in line for a new battery.

I have a iPhone SE, I don’t like the bigger phones but will probably be getting an XS soon. But my phone is a couple years old so the battery was pretty much at its end. Took advantage of apples battery deal and since Best Buy is part of their authorized installerit was a no brainer. New one works great and I can make it last two days if need be

I brought an Iphone 6 to replace the battery as the Health indicator had less than 80% (suggested replacement value). Under the Apple authorized deal/repair program, BB did the work without me going to a Genius Bar. It was a simple and easy transaction, took about an hour from start to finish. Be sure to book your appointment online first!

Made an appointment, showed up and dropped off the phone to have the battery replaced under warranty. Within an hour and a half I had my phone back with a new battery that does not die like the previous one. very happy with the service.

The agents assessed my phone condition and clearly explained what happened. They gave me the appropriate timeline of how long it would take and it was ready earlier than I anticipated. It was a low-cost repair and it saved me a lot of money looking for another phone. I would go back to Geek Squad again for any future repairs. They are competent, friendly and very helpful.

I’ll try not make this too lengthy. So, in attempting to fix my original issue other issues arose. I had to go to another location that was about an hour away to have the matter rectified, which I didn’t really mind. The agent set the appointment on my behalf and when I got there I experienced the same great customer service as I did at the original location. However, after fixing my original issue and attempting to rectify the resulting issue, diagnostic tests determined that it would be best for me to get a new phone all together. Geek Squad quickly provided me with the best possible solution and took care of all the details for me. They ordered me a brand new phone from Apple which arrived in a matter of days! I can’t remember all the names but Brandon’s has stuck with me. Brandon, I truly appreciate you and your team’s efforts!:))

Wasn't allowed to use my Best Buy reward certificate

They explained exactly what the issue was with my phone and were able to repair it quickly in just a day. You couldn’t even tell that they opened the phone up or anything, it was like it was new. Absolutely would come here again to get a battery replacement or for any phone repair.

When my battery drained on my 3 year old iPhone it was either buy a 1000 phone or replace battery. I chose a new battery for $50 which worked great. And my phone is good as new.

Best and Quick support from Geek Squad.. I will give the 5 star rating for the attentiveness of the team and the way they received me to have the iphone battery replaced.. Definitely will visit Geek Squad next time, if I need any assistance with my devices. Thank you Geek Squad .. :)

Noticed the battery on an iPhone was needing to be charged too often. Decided to look into it, found my battery was failing. Took it to bestbuy and they replaced the battery with an official apple battery, would recommend all battery replacements to go through bestbuy.

I had no idea that I could have my battery replaced in my iPhone 7 Apple showed me where I could get my phone repaired. I made an appointment with Best Buy and only had to keep my phone for about 18 hours ! The Geek Squad did a great job and always very professional !

Improvement to power longevity and daily use. Has added at least 3 hours to moderate use. Original battery 2 years old, batt life 6-8 hours