Customer Ratings & Reviews

Great customer service. Very fast changing screen and battery. Perfect job.

Geek Squad was very nice. They repaired phone and I had it back within 2 hours. Emails were a bit confusing.

We bought a Samsung refrigerator and we have had such great luck with them in the past we generally don't buy an extended warranty. We bought the Geek Squad Protection Plan because Samsung does not have an authorized repair vendor in our city. Best Buy would provide service only if we bought the protection plan. It is a good comprehensive plan at a reasonable price so we bought it just so we are not left in a lurch if we need repairs.

I very much appreciate that Best Buy was able to install my new iPhone battery that was provided by Apple as it helped my iPhone to receive a longer charge.

My Iphone battery had failed. Apple stores were to far away to go get it changed. The local Best Buy offered this service at a reasonable cost. The time to get it changed was less than 24 hrs, I recommend this service to anyone. The store personnel were friendly and helpful.

Took advantage of the Apple iPhone battery replacement service and scheduled with Geek Squad for the service. The process was fast and streamlined. Very pleased with the service.

Fan Fan in the Geek squad team helped fixing my iphone battery. Done within an hour, comes with efficiency and professionalism. What more could I ask for:)

Getting this battery warranty claim was PerFECT for me and has given my older phone a new life and that makes me happy that I don't have to purchase a new one for a while!

Dropped off my iPhone 7 for battery And screen replacement. Done quickly and conveniently, very reasonable cost. Less than 1/2 the price of a new iPhone 8.

Had a broken screen so I decided to get the battery replaced at the same time. Same day service. Run time went from only a few hours to only using 20% all day,

Did an excellent job on replacing my phone battery. Didn't see any evidence of a goof up and it came back exactly as is and a better battery life.

The new battery was installed quickly, and the phone has been running great with long battery life. Very happy I was able to get this done.

Best Buy’s Geek Squad service to replace my iPhone battery was excellent.

Best Buy service was pretty good, no issues. We arrived at store 1 hour ahead of our appointment, store service people was helpful, moved up our schedule. Less waiting time.

So worth the money to have a battery that lasts again! New phones are so expensive and the battery dying was the only problem with this one.

Took about 4 hours to get completed, the repair was great but the service could have been better

Knew the problem, ordered the part, and repaired the IPhone in less than one hour.

The Geek squad associate did very good job on their job.

I purchased a replacement battery for an iPhone 7 when Apple was running their discount on replacement batteries. The new battery has my phone running like new.

Went in to replace my iPhone 6S battery. Geek Squad replaced it quickly and without issues. My phone has worked perfectly since I got the replacement 6 months ago.