Customers consistently note the positive battery performance and the speed of service provided. The replacement process is also considered simple and easy to complete. However, some customers have expressed concerns regarding the product's durability and heat dissipation.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 835 reviews
Rated 5 out of 5 stars
2 iPhone batteries replaced quickly
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Both mine and my husband's batteries on our iPhone 6 needed replacement. We had 2 separate appt. schedule but the lady agent didn't have an issue taking us both when we showed up. She patiently explained what needed to be done so we knew what to expect. She was thorough and methodical. We got our phones all fixed, cleaned and ready as promised.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I dropped my phone off and was told it would be ready by 4. I returned at 4 only to find the representative busy with a customer. After about 10 minutes waiting I approached her about my pickup and she responded with a rather curt answer that I should wait until she was done. I could hear people talking in the shop but nobody came out. I then approached the manager on duty and she went into the shop and came out with a tech who informed me that they could not complete the repair because they were not able to remove the security screws. As far as I’m concerned this experience is a complete failure of customer service. The only saving grace is that the manager was very courteous and apologetic. I guess I’ll have to take it to the Apple Store since your techs are not up to the simple task of removing screws.