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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.3 out of 5 stars with 727 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 3.4 out of 5 stars

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86%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 727 reviews
  • Rated 5 out of 5 stars

    free replacment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i went to replace battery thanks to Apple dirty work on killing older models i qualify for a free battery replacement and Geek Squad did a good job of changing it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    geek squad and apple

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is nice to be able to go to best buy and have them to work on apple products as good as they are.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Can...

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are from from any Apple store then don’t hesitate to get a service from this company, they are great! they work fast and attentive with their client’s concern.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased an iPhone battery replacement. Geek Squad installed it quickly and efficiently. I was told that my screen protector might crack, but it was fine after the install. They did a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saved me!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very well taken care of by the Geek Squad. I appreciated the associate explaining to me what he was doing & I didn't have to wait long. Very professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice and Easy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was acting up and this battery replacement fixed that issue. Dropped off the phone and they changed the battery and made sure it was working fine in less than an hour.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Change my phone battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent changed my iPhone battery and fixed the crack thanks you so much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who helped me was great and worked very quickly to replace my iPhone battery. Will most certainly return to the West Hartford BestBuy if I need other services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my cracked phone screen outstandingly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought my cracked iPhone screen into Best Buy in the morning and by the afternoon they had it finished with the screen protector installed. It looked amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Service

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a great experience with the GeekSquad changing out the battery in my IPhone. Would highly recommend their services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must try

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great place to get a battery done service and quality for all your needs I do recommend the Best Buy team for helping do repairs to iPhone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy and no problems. They could maybe watch their language, but they were nice.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Idk who actually did the work install but ....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a fail... I ended up having to buy a new phone which was a cost i was not ready for.... And no authorized apple dealer would touch it after that. So yeah... won’t go back there for service again. At least not for Apple service.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy service was pretty good, no issues. We arrived at store 1 hour ahead of our appointment, store service people was helpful, moved up our schedule. Less waiting time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worked great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Done quickly and worked great there after. I highly recommend getting it done with the geek squad.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for your kind review. We appreciate the positive feedback! We're glad that you have had great experiences and look forward to helping you again!

  • Rated 5 out of 5 stars

    More convenient than Apple store

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much easier than visiting an Apple store in my case. Friendly staff and fast service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed the cracked on my iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent change my crack in my iPhone thank you so much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As typical my iPhone battery wasn't holding a charge at all. Geek Squad did battery replacement. Very helpful and quick service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was fine.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad service was great. The battery maybe not so much. Didn’t last more than a year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great! They were efficient and courteous. Much shorter wait than with Apple Store!

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all.