Customer Ratings & Reviews

best buy did a great and fast job replacing the battery on my iphone 6 - 2 years later however i question whether replacing the battery actually helped the battery life

Love the ease and the fact that the Geek Squad was so accommodating with the time frame that I needed my phone fine by. Love the quick service and friendly service from the Geek Squad team.

It is very pleasant experience. I check in for my iphone repair at 7pm and i got back my phone at 8:30pm. It is very fast and professional service. Highly recommended. And the price is the same as apple store.

Seems to work ok but the charge runs out faster than the old one.

The customer service at the bestbuy store was great. It took an hour for them to replace the battery. No problem whatsoever.

I had the batteries replaced in two iPhones. Not only is Best Buy Apple authorized, but they we fast, courteous, and very professional. I'm not sure why anyone would deal with Apple for such service.

Great fix! My phone still works great to this day. The customer service was the best!

Such an easy process and the price isn’t that bad either.

Extremely easy to deal with both Apple and the Geek Squad.

i went to replace battery thanks to Apple dirty work on killing older models i qualify for a free battery replacement and Geek Squad did a good job of changing it.

Never called to tell me my battery was in. I live 40 minutes from the store and just happen to drive down there and inquired about when my battery would be in and was told it was there. I attempted to call but sat on hold two times for 30 minutes and no one answered.

Yes it works. Yes.

I purchased an iPhone battery replacement. Geek Squad installed it quickly and efficiently. I was told that my screen protector might crack, but it was fine after the install. They did a great job!

If you are from from any Apple store then don’t hesitate to get a service from this company, they are great! they work fast and attentive with their client’s concern.

Lot cheaper than apple and very quick! Now I know what to do!

it is nice to be able to go to best buy and have them to work on apple products as good as they are.

I arrived early for my 4:40 pm appointment, but wasn't helped until almost 5pm. At that time a diagnostic was run on my iPhone to verify that a new battery was needed. I paid for the battery replacement and was advised it would be ready in (1) hour - approx. 6pm. I returned to pickup my iPhone @ 6pm and was advised that it still wasn't ready. After sitting there for an hour receiving occasional updates on additional issues discovered I finally received my repaired iPhone after 7pm. Upon returning home I was able to view emails that Best Buy had sent on my Repair Status, the 1st which stated @ 4:56pm my repair will be assigned to an Agent soon, then @ 6:59pm my device had been assigned to an Agent. At 7pm the device was ready for pickup. This information was very disconcerting since it appears that I had left for an hour and upon returning I sat there for an additional hour with nothing being done to my iPhone. This was the worst experience that I have ever had at Best Buy for service and I certainly wouldn't return or recommend them to anyone else.

I was very well taken care of by the Geek Squad. I appreciated the associate explaining to me what he was doing & I didn't have to wait long. Very professional!

Phone was acting up and this battery replacement fixed that issue. Dropped off the phone and they changed the battery and made sure it was working fine in less than an hour.

The agent who helped me was great and worked very quickly to replace my iPhone battery. Will most certainly return to the West Hartford BestBuy if I need other services.