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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.3 out of 5 stars with 729 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 3.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 729 reviews
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase and cheap. It was like getting a whole new phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    U need this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone loves a great product and this is definitely a must have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service replacing my phone with shuttered screen!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Process was extremely easy!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 2 out of 5 stars

    Battery replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery replacement would have gotten 5 stars but,after having made an appointment with geek squad, almost an hour passed before they called my name.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love this Store

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every one that works here is helpful and polite! Going back soon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was great fast and friendly . They were on point

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick quick quick

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy. Conveniently efficient and cost appropriate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and easy to do. Glad Apple made it available for everyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone runs like a brand new one. Excellent performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New battery

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to replace an old worn out battery on my phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Battery replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had get my battery replaced at Best Buy on my cell phone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Eventually got the job done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had iPhone battery replaced. Was nice not having to go to the Genius Bar..... but ended up having to come back and get phone to work correctly. Would make the time to go to the Genius Bar.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was very prompt and helpful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation of the battery was handled without issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love going to the geek squad always getting stuff done

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst money spent!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing to say about incompetence of people who are in a CB position to help but are incapable of doing so! Furthermore, they seemed to care less about even work there! 7 1/2 hours to install a battery in my phone and my phone does not work as it did before they said installing a battery was easy! Easy to destroy my phone! And a C bill for $122.00 wasted money!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price keeps me coming back again and again I absolutely love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, please buy it so you can review it as well

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Shattered my screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They told me my screen protector “could”get loose during the process of changing my battery. What they didn’t tell me was that if the screen protector still looks stuck, it’s really not doing anything once the battery is changed. My screen shattered underneath the protector the day after I got my battery replaced. In addition to the $29 I spent on a battery, I now have to spend $100 to get the screen replaced and the LED fixed. I regret changing my battery in the first place at Best Buy, because at $129 for the battery and screen repairs on an old phone, this is money I could have just spent towards a newer phone.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Still working great,,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The customer service was awesome! Very efficient !

    I would recommend this to a friend